The Dessy Group

*** *** has been in contact with our company since summer She initially contacted us asking to cancel an orderAt that time we directed her back to retailer explaining that we are the wholesale manufacturer and that we could not deal with a consumer who ordered her dresses through an
authorized retailer*** *** confirms that they explained to this consumer that the dresses are special order merchandise and are cut to orderThey are non-cancelleable and non-changeable once put into workWe did not hear from *** *** again until October or November at which point she again was asking for a refundWE once again told her we could not discuss a retail sale with a consumer that she must speak with her retailerShe then went to *** *** and told them that we told her she could be refunded for the dresses*** *** contacted us very angry that we would tell a consumer such a thingWe explained that we did not say that to the consumer.*** *** repeatedly contacted us by email threatening to file a Revdex.com claim if she was not refunded the money and we repeatedly explained that the wholesale manufacturer could not intervene in this retail saleWe also told her over and over again that she was free to file the claim if she felt she needed to and that we would address the claim as it came inShe knew that the dresses were special order when she placed them with the store and she seems to be trying to cancel a contract she signed with said storeThe Dessy Group cannot step between the customer and the retailerThis has all been explained to *** *** many times

We are the wholesale manufacturer of this order. We did not have a retail transaction with this consumer. The consumer ordered these dresses through a retailer (a wholesale account of The Dessy Group) named [redacted] in [redacted]. 
I have been in contact with this store numerous...

times in regard to this order. The dresses were ordered at the store by the bride who picked the color PANTONE Emerald from the swatchcard. The consumer viewed the actual swatch of the fabric in the PANTONE emerald color when she placed the order. This color is right next to the Shamrock color [redacted] now says she wants. It is a bright green but it does have more blue in it than shamrock does. Shamrock has more of a yellow cast. This is why they are DIFFERENT colors and are represented as such on the swatchcard. They did not choose this color initially, they chose Pantone Emerald. These dresses are special order. They are not stocked but are manufactured specifically for each order placed by the store. They take 8-9 weeks to make and ship form Asia. In [redacted]'s last vm she said "she did not understand why we cannot just make the 9 dresses in the shamrock and send them so they can look at the two orders together and decide which they wanted." 
The store has asserted that the dresses are exactly what was ordered and not defective. Most manufacturers would not even allow the dresses to be returned but we are trying to help the shop with an unreasonable customer by allowing them to return them for a refund. 
The first time the consumer called the store she said that the dresses were photographing too blue and she wanted to know what we could do about it. We explained that we had no control over the lighting of the shot. They then said that they wanted us to pay for retouching on their photography so that it looked like the website... we have disclaimers on the site explaining that color varies from monitor to monitor and they must look at swatches for true color representation, which this customer did. 
We are already going above and beyond by taking these back when they are exactly what she ordered. The store stands by the product and says there is nothing wrong with it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have the records of the phone call that was made with the dessy representative stating that I can get a refund. The date and time are given in my initial message. The dresses were not "fit to order" due to the bridesmaids only giving their universal dress size measurements and not their body measurements,therefore the dresses can be sold to other consumers. The dresses are still at the [redacted] shop and have not been picked up due to this issue and [redacted] of dessy group, not following up with her promise to "listen" to the recorded call that was between the dessy representative and me conversation about me being able to have the order canceled which was later neglected to be done by dessy group and Bellew. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and even though I don't agree with the response I don't wish to proceed any further as I am grateful that they will take the dresses back regardless of the circustances.  My daughter found dresses that are exactly what she wants and that is all that matters at this point in time. 
Sincerely,
[redacted]

Review: My daughter is getting married and she ordered 9 Bridesmaids dresses from Dessy. She ordered the color that was online. a picture on a model was shown on the website, and when the dress arrived, it was not close to the color of the dress on their website. Dessy at first refused to even take the dresses back and after 10 days of fighting with them, they agreed to take the dresses back but REFUSED to send replacement dresses in a color close to the one that was shown online. To clarify, the dresses were ordered in the color name that was online but the color that was posted on their website was a misrepresetation. The dresses received were not close to the color that was shown online under the color name. The color shown was an emerald green and the color received was aqua. I loojked for any type of disclaimer about color differences on their website and there was non to be found. This company has MANY disgruntled consumers by way of reviews that I read online.Desired Settlement: I am working against time now as the wedding is a little over a month away, but I would like the dresses replaced with a color close to the one represented online, which is an Emerald Green. They do have another color that is close to it, Shamrock Green. The girls don't have time to go dress hunting at this late date.

Business

Response:

We are the wholesale manufacturer of this order. We did not have a retail transaction with this consumer. The consumer ordered these dresses through a retailer (a wholesale account of The Dessy Group) named [redacted] in [redacted].

I have been in contact with this store numerous times in regard to this order. The dresses were ordered at the store by the bride who picked the color PANTONE Emerald from the swatchcard. The consumer viewed the actual swatch of the fabric in the PANTONE emerald color when she placed the order. This color is right next to the Shamrock color [redacted] now says she wants. It is a bright green but it does have more blue in it than shamrock does. Shamrock has more of a yellow cast. This is why they are DIFFERENT colors and are represented as such on the swatchcard. They did not choose this color initially, they chose Pantone Emerald. These dresses are special order. They are not stocked but are manufactured specifically for each order placed by the store. They take 8-9 weeks to make and ship form Asia. In [redacted]'s last vm she said "she did not understand why we cannot just make the 9 dresses in the shamrock and send them so they can look at the two orders together and decide which they wanted."

The store has asserted that the dresses are exactly what was ordered and not defective. Most manufacturers would not even allow the dresses to be returned but we are trying to help the shop with an unreasonable customer by allowing them to return them for a refund.

The first time the consumer called the store she said that the dresses were photographing too blue and she wanted to know what we could do about it. We explained that we had no control over the lighting of the shot. They then said that they wanted us to pay for retouching on their photography so that it looked like the website... we have disclaimers on the site explaining that color varies from monitor to monitor and they must look at swatches for true color representation, which this customer did.

We are already going above and beyond by taking these back when they are exactly what she ordered. The store stands by the product and says there is nothing wrong with it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and even though I don't agree with the response I don't wish to proceed any further as I am grateful that they will take the dresses back regardless of the circustances. My daughter found dresses that are exactly what she wants and that is all that matters at this point in time.

Sincerely,

I recently purchased a dress from the Dessy Group for my sister's wedding. I received the dress in the mail quickly, and was impressed with the speed of shipping. I tried the dress on and unfortunately, it did not fit. I was disappointed to find that they did not offer an exchange policy. On their website, they suggested to simply return the unwanted item and place a new order. While filling out the "reason for return" section on the packing slip, I noticed that they offered a coupon code for free shipping for customers wishing to exchange an item, in lieu of having an actual exchange policy. I emailed customer service for the coupon code and was pleasantly surprised that in addition to offering free shipping, I was offered a discount on my next order. It is nice to know that some companies are still looking out for their customers, and do their best to make a good customer service impression in the age of online shopping.

Review: My bridesmaids and I purchased 5 dessy dressed in July 2014 from [redacted] in [redacted] who got the dresses from Dessy Group NY. The dresses were still being made for us and had not been shipped at that time. I called a dessy representative on August **, 2014 at 2:58 p.m. central time and explained that I needed the order to be cancel before the dresses were shipped out. The lady on the phone reported that it is possible to get a refund under certain circumstances. My circumstance was that the wedding was canceled. Since I had these circumstances, I attempted to cancel the order through [redacted] retail in Collierville, Tn as well as through [redacted] or [redacted] at the Dessy company. This [redacted] explained to the retailer (Bellew) that some customers are dishonest and that they "have this all the time" where people try to get their money back through dishonesty. I was confused by her response and did not understand why she was saying this about my situation. I tried emailing her about 10 times and half of the attempts were ignored or answered with rudeness that I don't usually experience with companies. She claimed that she would check her recordings to listen if a representative truly made the statement that I could cancel my order but did not actually do this. She did not follow up to investigate this incident. She then started making excuses telling me that she does not speak with consumers and that she has "already" explained to me that there will be no refund. She also reported that these dresses were "custom order for the bridemaids" which is incorrect information because the bridesmaids did not give either company their body measurements; they only gave their sizes such as "10" and "12"w which can fit any other size 10 or 12 lady.l Needless to say, I have not received a good experience with the Dessy company and have lost about $1,000 on bridesmaid dresses that have been at the retail store since September. I have not picked them up because I have been trying to resolve this issue since August of last year. I have been trying to avoid contacting the Revdex.com, which I told [redacted] I was about to do, in order not to change the reputation of the company. Her response was to contact Revdex.com so that is what I am doing now. Also, I presented this issue with the president of Dessy Group, [redacted]. I left messages and emails with him for about 2 months and he also ignored my contact and did not answer or respond to my phone calls or emails.Desired Settlement: I would like to return these dresses that are until now waiting at the [redacted] store since August 2014 with a full refund.

Business

Response:

[redacted] has been in contact with our company since summer 2014. She initially contacted us asking to cancel an order. At that time we directed her back to retailer explaining that we are the wholesale manufacturer and that we could not deal with a consumer who ordered her dresses through an authorized retailer. [redacted] confirms that they explained to this consumer that the dresses are special order merchandise and are cut to order. They are non-cancelleable and non-changeable once put into work. We did not hear from [redacted] again until October or November at which point she again was asking for a refund. WE once again told her we could not discuss a retail sale with a consumer that she must speak with her retailer. She then went to [redacted] and told them that we told her she could be refunded for the dresses. [redacted] contacted us very angry that we would tell a consumer such a thing. We explained that we did not say that to the consumer.[redacted] repeatedly contacted us by email threatening to file a Revdex.com claim if she was not refunded the money and we repeatedly explained that the wholesale manufacturer could not intervene in this retail sale. We also told her over and over again that she was free to file the claim if she felt she needed to and that we would address the claim as it came in. She knew that the dresses were special order when she placed them with the store and she seems to be trying to cancel a contract she signed with said store. The Dessy Group cannot step between the customer and the retailer. This has all been explained to [redacted] many times.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have the records of the phone call that was made with the dessy representative stating that I can get a refund. The date and time are given in my initial message. The dresses were not "fit to order" due to the bridesmaids only giving their universal dress size measurements and not their body measurements,therefore the dresses can be sold to other consumers. The dresses are still at the [redacted] shop and have not been picked up due to this issue and [redacted] of dessy group, not following up with her promise to "listen" to the recorded call that was between the dessy representative and me conversation about me being able to have the order canceled which was later neglected to be done by dessy group and Bellew.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,