The Dexpert

Complaint: [redacted]
I am rejecting this response because, I never received a call on yesterday to schedule a site visit.
Regards,
[redacted]

After completing our portion of the project for [redacted] we were aware of a touch up and punch list that needed to be completed. At the time our production manager [redacted] had spoken with the customer and requested that we be allowed to wait until the carpentry crew had...

completed their punch list prior to us doing ours so that we could avoid multiple trips to the site. Originally this was agreeable to the customer but as the carpenters took longer than expected to re-engage; the customer decided to do the clean up herself. We certainly did not intend for this to be the case and gladly would have sent a crew to do so if she had requested us to disregard the carpenter's timeline. We did send her a check for the damaged roll shades with no argument and no questions asked once I personally was able to speak to her and verify the amount and we have verbally verified with her that the check was received. The carpenters were eventually able to complete their punch list and we have rescheduled another site visit to stain the raw wood involved in those repairs. At this time I don't believe any further action is necessary or has been requested.[redacted]