The Digital Oasis.com

We verify identities on every credit card orderFor the safety and security of my business as well as credit card ownersWe have been in the internet business for years and do not condone credit card theft nor identity theftWe have lost many chargeback cases because of credit card thefts that equals in the hundreds of thousands of dollars from taking stolen credit cards and not verifying the identity of the credit card user We have changed out policies to verify the identity of the credit card user before shipping you the product No different than Walmart asking for your drivers license when presenting your credit card to the cashierWe also, in our request to you, told you to cover specific information to prevent a thief from stealing any information that you sent back to us You Could easily already be a credit card thief purchasing product with a stolen credit card A great way to prevent this type of request in the future from my company or any other company is get a paypal account Thanks [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: The order was placed late on Friday and cancelled immediately The cancellation was acknowledged by email, from the seller to me, Saturday morning The order was sent Monday afternoonSomeone there failed to notify shipping of the cancellation Regards, [redacted]

Customer requested to cancel but the item had already shippedCustomers complaint was about the cost of shipping which is clearly outlined before he places the orderWhen he submitted the order he accepted the quoted shipping chargesUpon delivery attempt the customer refused the packageIt cost me to ship this item to [redacted] and then $for return shipping when the customer refused the packageThe [redacted] log states he refused it and the customer states that he refused it in his claimI am not responsible for shipping costs of the product when the customer refuses the packages, especially on international ordersI have issued a refund withholding a 20% restocking fee on the item and the original shipping costs the customer paid to cover my costs of the customer refusing to accept delivery[redacted] has agreed and closed his complaint with no action needed on my partThere will be no additional refundThanksMark Shuman

The customer ordered the item, we shipped itCase closed. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We must protect our interests as well as our customers interest.  We are only validating that the customers are who they say they are. We request this only on a small percentage of our customers whom we cannot verify their identity by any other means. The customer, as you know from your experience, has the opportunity to reject the request and cancel the order. We also request, as you know, that the customer cover vital information on drivers license and credit card before scanning an emailing their information. 
 
Thank you and Have a nice day
 
[redacted]

Customer asked for a refund and his paypal account was immediately refunded. Thanks[redacted]

We verify identities on every credit card order. For the safety and security of my business as well as credit card owners. We have been in the internet business for 10 years and do not condone credit card theft nor identity theft. We have lost many chargeback cases because of credit card...

thefts that equals in the hundreds of thousands of dollars from taking stolen credit cards and not verifying the identity of the credit card user.
We  have changed out policies to verify the identity of the credit card user before shipping you the product.  No different than Walmart asking for your drivers license when presenting your credit card to the cashier. We also, in our request to you, told you to cover specific information to prevent a thief from stealing any information that you sent back to us. 
 
You Could easily already be a credit card thief purchasing product with a stolen credit card. 
 
A great way to prevent this type of request in the future from my company or any other company is get a paypal account.
 
Thanks
[redacted]
[redacted]  [redacted]
[redacted]

Customer requested to cancel but the item had already shipped. Customers complaint was about the cost of shipping which is clearly outlined before he places the order. When he submitted the order he accepted the quoted shipping charges. Upon delivery attempt the customer refused the package. It cost...

me 163.50 to ship this item to [redacted] and then $150 for return shipping when the customer refused the package. The [redacted] log states he refused it and the customer states that he refused it in his claim. I am not responsible for shipping costs of the product when the customer refuses the packages, especially on international orders. I have issued a refund withholding a 20% restocking fee on the item and the original shipping costs the customer paid to cover my costs of the customer refusing to accept delivery.[redacted] has agreed and closed his complaint with no action needed on my part. There will be no additional refund. ThanksMark Shuman

Complaint: [redacted]
I am rejecting this response because: The order was placed late on Friday and cancelled immediately . The cancellation was acknowledged by email,  from the seller to me, Saturday morning.  The order was sent Monday afternoon. Someone there failed to notify  shipping of the cancellation.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:

 
I respect and applaud this company's desire to protect customers
and the business from credit card theft and lost chargebacks but it's policy
jeopardizes consumer’s privacy and puts their identity at greater risk of being
stolen.  I’ve successfully completed thousands
of online purchases from hundreds of online retailers like [redacted], etc. over
the last 10+ years and have never been asked to send front and back copies of
the credit card and drivers license. 
These reputable online retailers have fraud mitigation techniques in
place that gather and securely store or validate personal information necessary
to authorize and verify purchasers. 
Verifying that billing and shipping addresses match those registered
with the credit card company is one such mechanism.   The optional practice of photo verification
for credit card purchases at brick and mortar stores, like [redacted] is a rare
occurrence and is being phased out as more and more stores shift to a self
check-out model.   In the past when this
was more common it was used to verify identity by comparing the purchaser’s
face with photo id and the name of the credit card with the name on the photo
id.  That’s it.  This form of identity verification did not
persist beyond the initial transaction.  How
would you feel if the next time you made a purchase at [redacted] the cashier
took a photocopy of your driver’s license and credit card and placed it in a
file at his/her register?  Would you feel
your privacy and identity is at risk?  
There would be uproar by customers if this practice was implemented at
our local gas station, grocery store, or department store. 
 
There are better techniques in place today besides asking
consumers to send front and back copies of driver licenses and credit cards to
protect businesses from lost chargebacks.
 
I encourage the Revdex.com (Revdex.com), MasterCard,
Visa, and the Payment Card Industry Security Standards Council (PCI) to
investigate the practice by this online retailer to request and store the front
and back of a customer’s drivers license and credit card as I believe this is a
violation of PCI DSS (https://www.pcisecuritystandards.org/security_standards/index.php
), MasterCard Rules (http://www.mastercard.com/us/merchant/pdf/BM-Entire_Manual_public.pdf),
and Visa International Operating Rules (http://usa.visa.com/download/merchants/visa-international-operating-regulations...⇄ /> (pg. 468)).  I’m
concerned that uninformed consumers that comply with these requests and provide
this personal information open themselves to greater risk of identity theft.
Regards,
[redacted]