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The Dirt Destroyers

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The Dirt Destroyers Reviews (6)

This company has been completely unresponsive to all attempted communication - both via phone and email - for months following the purchase of a pre-paid cleaning package. When scheduling the cleaning package online, I was instructed that the package I paid for could only be utilized on a single day of the week, which forced the booking to be scheduled several months out. The week and day before the appointment I received automatic reminders. (I had also called the business - again - in an attempt to get questions answered but my call was not returned.) The night before the 7 am appointment I received a cancellation notice via email, with no explanation. Note also that the majority of my phone calls to the business (never answered) were during business hours.

Don't purchase any Livingsocial or Groupon coupon for this company. I paid $100 and she never showed up or called.

Review: 12/24/12 Daughter purchased gift certificate in amount of $150.00 which was accepted by [redacted] via PayPal. Certificate was for cleaning services to be provided (washing walls, etc.) in my home. Started contacting Dirt Desroyers via phone, both the Milwaukee and Madison offices, as well as through email to set up an appt to do the work in August 2013. Left messages on both business phones as to what I needed done and two phone numbers they could reach me at. No one responded. On Jan 14, 2013, finally reached [redacted] who identified hmself as owner of the business, told him the problems I had trying to get someone to respond and Mr. [redacted] advised that he would be in Milwaukee on Jan 27 and would do 'any work I required" himself whether the work was outside the parameters of the gift certificate or not and extended his apology that no one had called me back. I informed Mr. [redacted] that I was not at home and would call the next day to confirm the Jan 27th date with him. At that time Mr. [redacted] gave me his 'personal' cell number to call to confirm. Jan 15, I called Mr. [redacted] on his cell number and left a message that I was confirming his doing the work on Jan 27 and please call me back to set up estimated time he would arrive and to let me know what I had to do to prepare for his arrival. I called again on Jan 16, Jan 17 (both cell number and business numbers in Madison and Milwaukee), again on Jan 21 and Jan 26, the day before Mr. [redacted] was to arrive. During that time period I also sent several emails to the contact number on the company website as well as to the email address my daughter had originally transacted with Mr. [redacted] to purchase the gift certificate. I am in posession of the original emails between Mr. [redacted] and my daughter, a copy of the receipt from PayPal showing money was accepted by Dirt Destroyers. I have called and left messages and also sent emails to request a refund as I no longer feel the company can be trusted to do quality work as indicated. To date, no one has responded to my emails, phone calls, etc. and no work as been completed.Desired Settlement: I would like Dirt Destroyers t refund the cash amount of $150.00 they received on my behalf from my daughter so I may find a reliable, ethical service prvider to complete the cleaning services for me.

I have had a similar negative experience as other reviewers. Straight up no show for a pre-booked two hour cleaning package. Like others I had to book months in advance and I set up a reminder close to the date. I also had an email verifying the appointment which I saved. When they didn't show up at the agreed upon time I tried to reach them and was sent straight to voicemail. Fortunately, LivingSocial, the seller of the voucher for this particular package, has displayed good customer service and after talking to a representative I believe they will refund me once they are able to confirm the no-show. I'm not sure if this is a complete scam or a legitimate but totally incompetent business. Either way I would strongly suggest you do not book their services until there is sufficient evidence that they have completely rebuilt their business into something that is actually capable of reliably scheduling and providing service.

I would not recommend this company to anyone. I purchased two hours of cleaning through Living Social, and booked an appointment online. I received an email confirmation with the correct date listed. They did not show up when scheduled. I called their main line and left a message, and sent an email. No response from either. I then called their mobile line, and was told they had me scheduled for the next week. I asked how that could be since I requested a specific date, and had an email from them confirming that date. They did not offer an explanation or resolution, but said they would call me back in 30 minutes. I have yet to hear back from them. Fortunately, Living Social was willing to refund my money.

This company promised us to clean our house for one full year if paid in advance...which we suspected and agreed to pay 50% now and 50% within 90 days... They did reasonable job for four weeks and are absconding now... and telling us to dispute the payment through my credit card company for repayment.... not a worthy service don't worth the headache...

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Description: House Cleaning

Address: 313 Price Pl., #7, Madison, Wisconsin, United States, 53705

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www.thedirtdestroyers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with The Dirt Destroyers, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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