The Doctor's Clinic, A Professional Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn response to the letter sent by Cavalon: Silvia may have five years experience with other laser treatments, such as spider veins and acne scarsBut on the initial consultation she did not inform me that she had never done work on a port wine stain birthmarkI found this out when I came for my first appointment and she had the Drcome in to tell her how to do itThe spot mentioned was missed at first and the Drtold her to move over a littleI think the position she is working in does not give a good view of the spot because she totally missed it again on the second treatmentWhen done she did not show me in a mirror, so I was very disappointed when I got home and saw it was completely missedI come in to the clinic and tried to discuss it with her and she just turned around and walked away without a wordI felt that was very rudeI would be very happy to accept the offer to have the spot treated again and will withdraw my complaint from Revdex.com once it is doneThank you, [redacted] phone: [redacted]

Complaint# [redacted] The complaint has been reviewed and investigated regarding the care received by this patient withCavalon AestheticsWe regret that the patient feels the care given was not satisfactory Following a thorough review of the medical record at Cavalon Aesthetics, and discussion with medicalpersonnel, it was found that the care received was indeed appropriateSylvia M***, LPN, LicensedMedical Aesthetician, has over years of experience in laser treatments of this kindThe patient had aconsultation on 12/7/and at that time she was verbally given informed consent of risks, benefits andalternative treatments for the procedure that she requestedShe was also notified that treatmentresults cannot be guaranteedIn addition, the patient signed a written consent detailing all of theabovePhotos of the proposed treatment areas were takenOn 12/8/she received her first KTP lasertreatmentOn her post procedure visit, 1/13/16, she received an additional touch up KTP lasertreatment at no charge to herThe patient was instructed to contact us on an as needed basis if sheneeded another appointment or additional treatments We take feedback from our patients very seriously, as it provides an opportunity for us to review andimprove the services we provideWe will be happy to have the patient return for an additionaltreatment on the spot in questions without an additional charge should she so desire Sincerely,Kaari B***Clinic ManagerCavalon Aesthetics

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn response to the letter sent by Cavalon: Silvia may have five years experience with other laser treatments, such as spider veins and acne scarsBut on the initial consultation she did not inform me that she had never done work on a port wine stain birthmarkI found this out when I came for my first appointment and she had the Drcome in to tell her how to do itThe spot mentioned was missed at first and the Drtold her to move over a littleI think the position she is working in does not give a good view of the spot because she totally missed it again on the second treatmentWhen done she did not show me in a mirror, so I was very disappointed when I got home and saw it was completely missedI come in to the clinic and tried to discuss it with her and she just turned around and walked away without a wordI felt that was very rudeI would be very happy to accept the offer to have the spot treated again and will withdraw my complaint from Revdex.com once it is doneThank you, *** *** phone:*** *** ***

Complaint# ***The complaint has been reviewed and investigated regarding the care received by this patient withCavalon AestheticsWe regret that the patient feels the care given was not satisfactory
Following a thorough review of the medical record at Cavalon Aesthetics, and discussion with
medicalpersonnel, it was found that the care received was indeed appropriateSylvia M***, LPN, LicensedMedical Aesthetician, has over years of experience in laser treatments of this kindThe patient had aconsultation on 12/7/and at that time she was verbally given informed consent of risks, benefits andalternative treatments for the procedure that she requestedShe was also notified that treatmentresults cannot be guaranteedIn addition, the patient signed a written consent detailing all of theabovePhotos of the proposed treatment areas were takenOn 12/8/she received her first KTP lasertreatmentOn her post procedure visit, 1/13/16, she received an additional touch up KTP lasertreatment at no charge to herThe patient was instructed to contact us on an as needed basis if sheneeded another appointment or additional treatments
We take feedback from our patients very seriously, as it provides an opportunity for us to review andimprove the services we provideWe will be happy to have the patient return for an additionaltreatment on the spot in questions without an additional charge should she so desire
Sincerely,Kaari B***Clinic ManagerCavalon Aesthetics