The Dog House I

Complaint Information: We were very saddened by the news of [redacted] who was one of our rescue dogs we attempted to save from a kill shelter in [redacted] What was supposed to be an act of charity and kindness turned into a tragedyWe do our best to save every dog and cat we rescue but in Sydni's case we failed to do soOur sincerest apologies go out to her family that adopted herWe have reimbursed them for adoption fees and vet bills incurred

Complaint Information: We received Ms [redacted] second invoice and a reimbursement payment has gone outHopefully she has received it by now Sent on: 8/13/5:50:PM

Complaint Information: We would like to express our sincerest apologies to Mr [redacted] and his familyAdopting a dog can be exciting and rewarding and I can only imagine how he and his family must feel when they learned [redacted] had been adopted to a different family [redacted] was part of our Save All Dogs Rescue program, a non-profit charity which is a separate entity from The Dog HouseMany of our staff members are volunteers and unfortunately there is a significant amount of staff turnoverAnd although there is no excuse for the confusion regarding ***, with the recent loss of our rescue coordinator and the addition of new volunteers there was a breakdown of communication regarding ***'s situationOnce again we apologize to Mr [redacted] and his familyTo date, Save All Dogs Rescue has saved over dogs from being euthanized and that number continues to growWe currently have rescue dogs available for adoption and have a trip planned to [redacted] next week to rescue more dogs from kill shelters and who are in need of a homeThere are countless numbers of wonderful dogs who need to be saved should Mr [redacted] and his family ever decide to revisit our rescue program

Complaint ID#: [redacted] Company Name: The Dog House I, Inc.Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: **No Response**Consumer's Name: [redacted] Revdex.com Staff Member (if you know): M [redacted] ***Complaint Information: We were very sorry to hear Mr [redacted] *ad an unsatisfactory experience at our place of businessAfter reviewing his complaint we have decided to reimburse his feeThe part time employee he spoke to has been reprimanded as she is not a veterinarian nor is she qualified to speak to a dog's healthAt any time we may have more than rescue, daycare and boarding dogs under our careWe therefore have a large number of staff members caring for our dogs and they all report to our managerAfter questioning the staff members involved with Coco's care no one witnessed abbehaviorIn cases where any of our dogs express out of the ordinary behavior, proper procedure is to notify the manager who in turn will notify the owner (in cases of daycare or boarding dogs) and the dog is examined by our veterinarian to determine whether there is an actual issue or notAgain we offer our sincerest apologiesWe are mailing Mr [redacted] reimbursement to his home address