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The Door Center Reviews (4)

Review: I ordered doors from The Door Center and gave them $1,000 deposit. My doors were ready to be installed. The installer was on vacation and I was waiting for his return. After hundreds of unsuccessful telephone calls to them, I finally went by the store location and there was a notice from the [redacted] Department of Revenue taped to the door stating the business had been shut down for "serious tax violations." No one is allowed to enter the premises. I have been trying to get information and I keep getting the run around. I really need my doors!!! If I can’t get my doors, then I want my $1,000 back. I can’t afford to pay again. I really need direction.Desired Settlement: Desired outcome would be for The Door Center to install the custom (2) security doors and (1) steel door as promised.

Review: I put down a $1,800 deposit for work to replace my front exterior door on July 24, 2013. On the receipt, it states that the work will be completed in 4 weeks. A carpenter came and took measurements for the construction of the door. About 2 months went by and I did not hear anything from anyone at The Door Center, so I contacted them via phone asking when the work would be completed. I was told that they had contracted the door build out to another company, but that the door would be finished in 2 weeks. Another month went by. No one from The Door Center made any attempt to contact me, so I contacted them again. Again, I was told 2 weeks to complete the build. Another 2 weeks went by. I went to their actual location and talked to [redacted], who told me that he would talk to the company who was building the door for him and get me an install date. He told me this on a Saturday and that he would call me on the following Tuesday with the install date. Tuesday came and went and I heard nothing. I called him again the following Saturday and I was told that he was still waiting for them to finish the top piece of the door. I tried to go by their location on Saturday, November 30th, 2013 and they were closed even though they were supposed to be open. I attempted to call today, December 2nd, 2013 to find out the status and their phone number is not in service.Desired Settlement: My desired outcome is that I be given an install date for the door IN WRITING and the job be completed on that date. I would also like to receive a discount for the amount of time and headache involved with getting this work completed. If the job cannot be completed, I would like my deposit refunded in full.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by The Door Center regarding complaint ID [redacted]. I visited their place of business and there was a sign on the door posted by the Philadelphia Department of Revenue stating that the business had been shut down due to "serious tax violations." I have contacted an attorney and will be filing a small claim in the Philadelphia Municipal Courts system.

Regards,

Review: owner [redacted] has been out to my home 2 times took measurements but failed to have my door installed. numerous conversation about his installer being out of town, would be in town to install but never showed. hired a new employee but failed to send him to my house to install my door.Desired Settlement: install my front door properly.

Review: On June 17, 2013 I went into the office of The Door Center. I was told that the door will take 5 weeks to be installed. I gave [redacted] the owner a check for $500.00 deposit. On August 8, 2013 I call about the door and I was then schedule to come out on August 27, 2013 at 8 a.m. and no one showed. I called again they schedule me again September 12, 2013 at 7 p.m. no one showed up or even called. I was schedule for installation a total of 3 times and no one showed up either time.

I would like for the Door Center owner to install my door or return my money.Desired Settlement: To have my door installed or refund of the money

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Description: Doors - Repair

Address: 101 East Broad St, Hopewell, New Jersey, United States, 08525

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