The Downtown Duluth Inn Reviews (2)
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The Downtown Duluth Inn Rating
Address: 131 W 2nd St, Madison, Minnesota, United States, 55802-2193
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Ms. [redacted], Thank you for taking the time to inform us of your stay in July. I am very sorry to hear of your dissatisfaction with the housekeeping service. We strive to provide clean, comfortable, and quiet accommodations along with the most professional customer service for our...
guests, and our failure is a concern. We are managed by ZMC Hotels, so there is always a management or executive team member available in between General Manager changes to handle the day to day operations. However your experience with housekeeping service is unacceptable, and I sincerely apologize. It looks like you stayed sometime in July. Please contact me at your earliest convenience with the dates of your stay and/or your confirmation number, and I would be happy to look into a refund for you. Best Regards, Christina [redacted] | General Manager|The Downtown Duluth Motel