The Dreyfus Corporation

Review: This complaint concerns Dreyfus Intermediate Municipal Bond Fund account: [redacted].

I was not able to file my 2012 taxes on 4/**/13 because Dreyfus ,Mutual Fund Shareholders: Dreyfus Retail Services, A division of MBSC Securities Corporation, [redacted], did not provide the Average Cost Accounting Statement for 2012. My tax accountant informed me that I could not fill my 2012 tax without this IRS required information. The IRS needed to know how much I had bought and sold municipal bonds during 2012. I called Dreyfus Intermediate Municipal Bond Fund at telephone ###-###-#### in April, May ,June, and July of 2013. I recieved the Average Cost Accounting Statement for 2012 from them in August and was able to file my taxes at the beginning of September of 2013.

On October **, 2013 the IRS sent me Notice [redacted] requesting $118.33 in penalties and interest charges. This was broken down into $79.02 for Failure-to-Pay Penalty and $39.33 interest charges. I asked Dreyfus to pay these coast since it was their fault that I could not submit my taxes on time. Dreyfus declined.Desired Settlement: I am asking Dreyfus to pay $118.33 to cover the cost of my IRS interest and penalty charges because they could not provide the account Average Cost Accounting Statement for 2012 before 4/**/13.

Business

Response:

Dear [redacted]:

We are in receipt of your letter elated October [redacted]' regarding the complaint you received from [redacted].

In his complaint:, [redacted] stated that Dreyfus did not provide him with an Average Cost Accounting Statement for 2012. He was informed by his accountant that he needed this statement in order to determine the cost of the shares he purchased and sold during 2012 for his tax return. [redacted] stated that he contacted Dreyfus several times between April 2013 and July 2013 regarding this matter. He also stated that he was unable to file his tax return until he received the cost basis information from Dreyfus in August 2013. [redacted] subsequently received Notice [redacted] dated October **, 2013 from the Internal Revenue Service (IRS). -The notice stated that [redacted] owed $118.33 due to penalty and interest charges he incurred for the 2012 tax year. [redacted] claimed that he incurred these charges due to the delay in receiving the cost basis for his Dreyfus shares and was seeking reimbursement for this amount.

The Dreyfus account statement that was sent to [redacted] for the- year ended December **, 2012 indicated that the cost basis method for his account was the Average Cost method. The statement also included a disclosure that stated, in part, "The cost basis on the redemption of covered shares will be reported to the Internal Revenue Service (IRS) and to you on Form 1099-B. The cost basis on the redemption of shares that are not. covered shares (shares acquired prior to January *, 2012) is not required to be reported to the IRS, but will be reported to you if available. For more information on cost basis please consult your- tax advisor."

[redacted]' 2012 Form 1099-:S was mailed to him in February 2013, which reported the sale of his shares during 2012. This document indicated that the shares sold during 2012 were non-covered shares and did not include the cost of these shares. As an alternative to receiving the cost basis o:t' these shares from Preyfus, [redacted] and his accountant had the option of reviewing his past account statements to determine the price at which his shares were purchased.

Dreyfus' records indicate that [redacted] initially called Dreyfus on April **, 2013 regarding this matter, which was after the standard tax filing deadline of April **, 2013. As a courtesy, [redacted] was advised that Dreyfus would calculate the cost basis information for the shares in question. Due to systematic

issues, Dreyfus was unable to provide [redacted] with a revised 2012 Form 1099-B until August 2013. The revised form that was sent to [redacted] included the cost per share for the non-covered shares that he sold in 2012. .

Although Dreyfus was not required. to provide the cost basis for the non-covered shares, we agreed to reimburse [redacted] for the IRS charges he incurred due to the delays that we encountered with providing the cost basis information. During my conversation with [redacted] on October 24, 2013 regarding this matter, he authorized Dreyfus to credit his account with $118.33. This transaction was completed on October **, 2013. A transaction advice confirming the details of this adjustment was sent to the address of record under separate cover.

We believe this matter has been resolved to [redacted]' satisfaction. However, .if you or [redacted] have any questions, please feel free to contact me at the letterhead address. l can. also be reached at [redacted] or [redacted], extension [redacted], Monday through Friday from 9:30 a.m. to 5:30 p.m., Eastern time.

At Dreyfus we are committed to providing the highest quality of service for each of our clients, and wc extend our sincere apologies to [redacted] for the difficulty he encountered.