The Dump Store

Mr [redacted] will be called today very shortly so arrangements can be made to process the delivery fee refund The ticket is marked for this refund I apologize it has not been done.thank you

Complaint: [redacted] I am rejecting this response because: From: [redacted] Sent: Monday, November 24, 4:PMTo: [email protected]; [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint # [redacted] Hi,I'd like to re-open this case if possibleI had received a call from The Dump letting me know that they were going to have someone else call me to tell me they would give me a refundI never received this call, and I never received a refund [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr*** was authorized a reselection on the original purchase. Mr *** did call in after the delivery and spoke to several agents who all offered to set up a service call or replace the item that he reported with an issue. (damage was not reported at time of delivery), and
our agent *** did apologize to Mr*** that the delivery man asked to use his phone, and also for the problem with the merchandise that Mr*** identified after the delivery. )
*** *** (***) will contact Mr*** and we will be happy to offer a service technician to come to the home, or replacement of the item that Mr*** reported had damage
thank you

Mr. [redacted] will be called today very shortly so arrangements can be made to process the delivery fee refund.    The ticket is marked for this refund.   I apologize it has not been done.thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,     Futon sofas are delivered in boxes, and very often our delivery drivers will open them up to make sure the legs and sofa cushions are in the box before loading them on the truck.     The delivery team placed the boxed sofa where [redacted] told...

them.     The delivery team did call in after the stop was completed and reported no problems and said [redacted] tipped them each $5.00.     Customer service Rep Jessica did submit pictures and assist [redacted] and made arrangements with an outside service company to help [redacted] assemble the sofa.    The tech reported that he did not complete his work because [redacted] said she did not want him to.    He said there was a small area that needed glue, but she said she would do it.  He did submit pictures to us.   Jessica talked to [redacted] before the holidays, and [redacted] told her that she just did not want the sofa any more.   Jessica told her we are obligated to take care of the merchandise that we sell, but we do not authorize returns unless we can not fix the product.   [redacted] said she was not satisfied, so Jessica told her that she would submit the request to return to her manager.   In the meantime, everything has been put on hold because [redacted] filed a credit card charge back, and the file was sent to our legal department.     Jessica did follow up again with [redacted] to let her know that we still could send out another technician or we could offer her a clearance price and give her a credit of $100.00.    [redacted] said she would like the $100.00 credit, and keep the sofa as is.   when we tried to do the credit for her,   the credit card company said that they are giving her full credit for the sofa, and we have to pick it up from her home.     Jessica is calling [redacted] again today to let her know what the credit card company said.    If [redacted] reverses the credit card charge back we will be happy to do the clearance credit. thank you.

under customer code [redacted]We are very sorry it took three deliveries to get the delivery completed.    We are going to call Mr. [redacted] right now and make sure he is satisfied and all is assembled.  We will also refund/credit the delivery fee.thank you?

Complaint:...

[redacted]
I am rejecting this response because:
From: [redacted] Sent: Monday, November 24, 2014 4:28 PMTo: [email protected]; [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #[redacted]. Hi,I'd like to re-open this case if possible. I had received a call from The Dump letting me know that they were going to have someone else call me to tell me they would give me a refund. I never received this call, and I never received a refund. [redacted]
Regards,
[redacted]

Review: Futon purchase 11/09/2014.The incident and some of the communication follows. It was delivered 11/22, in a box but with the box opened. The box was placed leaning against a wall with only the fabric side of the futon exposed and the box hidden. The Item was not removed from box and I was told twice that no assembly was needed. I knew it had legs but thought maybe they popped out. When the delivery men left, I leaned the box forward and saw that the box had a big hole and crack. When I leaned the futon out of the box, I saw a banner indicating hardware in a crescent zippered area & 4 brackets. The lining fabric was torn away from zipper. I left it alone and immediately called DUMP customer service. They directed me to call damage person...[redacted] Jessica, who instructed me to send pictures, which I did. [redacted].

I called every day. Monday, I spoke to Jessica and informed her that I wanted it returned. I did not want it. They want to fix it in 2 weeks. I said no. I did not buy a floor sample and I did not buy damaged goods. She would call me back...she didnt. Tuesday I again called. I can't see under the fabric. I cant see if the fame is cracked or damaged. What happens when someone sits on it and it comes apart? The box has significant damage. I will notify Visa if I am not called back.

No return call. I notified Chase Visa and spoke to Mr G[redacted]. Explained situation. $171 plus tax- $183 credited to my account. Letter will be sent to merchant re dispute. Meanwhile, continue to work with them. Customer service nor anyone from the Dump or [redacted] has returned my calls since stating that I would not keep it. The repair person came. I was told I could put glue on the tear.He put on the legs. The back ones with only one or two screws partially in (require 4 each and the front legs on sidewise so that they are protruding out the front and tripped over. I called and sent pictures. I continued to call & remain ignoreDesired Settlement: Pick up the futon and refund the money.The Dump gave me no choice re repair, but insisted that it would not only be fixed, but the cover would be removed and the frame inspected. It was not. The brackets are not safely secured, the legs are not installed correctly. This was not a floor sample, but according to the store manager, was a stock item. The damage was deliberately hidden by the delivery people. I was given "misinformation by them. The repair person did not even look at the assembly instructions, which I found still folded up inside the futon. This resulted in unsafe seating, and front legs that protrude hazardessly. I have supplied pictures to the representative.

Business

Response:

Hello, Futon sofas are delivered in boxes, and very often our delivery drivers will open them up to make sure the legs and sofa cushions are in the box before loading them on the truck. The delivery team placed the boxed sofa where [redacted] told them. The delivery team did call in after the stop was completed and reported no problems and said [redacted] tipped them each $5.00. Customer service Rep Jessica did submit pictures and assist [redacted] and made arrangements with an outside service company to help [redacted] assemble the sofa. The tech reported that he did not complete his work because [redacted] said she did not want him to. He said there was a small area that needed glue, but she said she would do it. He did submit pictures to us. Jessica talked to [redacted] before the holidays, and [redacted] told her that she just did not want the sofa any more. Jessica told her we are obligated to take care of the merchandise that we sell, but we do not authorize returns unless we can not fix the product. [redacted] said she was not satisfied, so Jessica told her that she would submit the request to return to her manager. In the meantime, everything has been put on hold because [redacted] filed a credit card charge back, and the file was sent to our legal department. Jessica did follow up again with [redacted] to let her know that we still could send out another technician or we could offer her a clearance price and give her a credit of $100.00. [redacted] said she would like the $100.00 credit, and keep the sofa as is. when we tried to do the credit for her, the credit card company said that they are giving her full credit for the sofa, and we have to pick it up from her home. Jessica is calling [redacted] again today to let her know what the credit card company said. If [redacted] reverses the credit card charge back we will be happy to do the clearance credit. thank you.

Review: I purchased a couch and the reclining handle broke internally. The handle was defective. I contacted The Dump for a new handle. For the past couple months I have been getting updated saying the part has been ordered with no ETA. Today I received an ETA of February through e-mail. This will be another three months for a defective part replacement on a reclining couch. I responded to the e-mail with my requests. I have both the warranty and extended warranty. After I responded to the request I receive a phone call and was told there is nothing they can do. The part ordered is in a shipping container. I requested to have part shipped through a normal shipping process and was told no. I have ordered all kinds of items from China through ground shipping and the process only takes a couple weeks. I have waited already a couple months. I requested exchange and was told no. I requested compensation and was told no. I want customer satisfaction for a defective product and did not get any. I feel I have been scammed into buying a couch, the warranties and demand customer satisfaction. I am disabled with a spinal cord injury and expected to purchase a fully functional reclining couch not a defective one. Below is an e-mail.

From: [redacted] [[redacted]]

Sent: Sunday, December 13, 2015 4:58 PM

To: [redacted][email protected]

Subject: Parts on order( estimate time of arrival date 2-10-16)

This is [redacted] from [redacted] and The Dump customer service.

This email is just a reminder that we are currently waiting for parts to be sent to you from one of our vendors. When you receive the part, please reply to this email and let me know you have received them. I will work to schedule a service technician to install the part, if needed, once it arrives.

If you have any questions, please feel free to reach out to me at [redacted] or to my email at [redacted]furniture.com.

Thanks for your patience,

Beverly

Customer Service Department

[redacted]Desired Settlement: I would like the product (couch) exchanged for same couch or a full refund on the product (couch). Below is my e-mail response prior to receiving a phone call just to tell me no and argue with me.

Hello [redacted],

This ETA is a ridiculous. I would like to think I have a great amount of patience. What good is a warranty and extended warranty if the customer has to wait for eternity for a part? The product is defective. Would be faster to exchange the product verse waiting indefinitely for it to be repaired. Please escalate my concern and now complaint. I feel I have waited long enough and now based on this ETA am requesting an exchange for a new one or compensation back from the purchase of the product not a store credit. Thank you.

Sincerely,

Business

Response:

I'm not sure why Mr. [redacted] said he has been waiting for months, as our records show that we received a call to report a problem, just last month, on 11/2/15, for the sofa purchased on [redacted] delivered 12/5/2014. We have an open service file [redacted], and did get pictures that were sent to our local uphl. technician, who said to order the parts. (We do not have any stock on this style, so we would be unable to get a part from a current piece or do an exchange.)A part order was placed with the vendor, as this merchandise was still in the one year vendor warranty. po#[redacted] confirmed on 11/4/15- from [redacted]- Service Manager from [redacted] Industries group, and they send the parts on a container. Next container has estimated time of arrival for Feb. 2016.Good news is that we had another container come in already, and our local parts coordinator had ordered extra parts, and one of them just happens to be this same needed part! Mr. [redacted] should be receiving a call shortly from the parts coordinator to confirm the parts, and then his service rep from The dump customer service will call to set up a courtesy service appointment to install. thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as what has been stated to be true. The defective part did break at end of October so stating almost two months to receive a response of the middle of February for an ETA is true. When the actual processing of the part request took place I can only take their word for it. Since then until this previous weekend I still didn't have an ETA after inquiring several times with all my requests. Hopefully, the company follows through and I receive the part at the end of the week as told to me by representative Linda who just contacted today. Thank you for your help in resolving my issue and communicating with the company. All of my conversations, inquiries and requests were ignored until now.

Review: We purchased a leather sofa with a 5yr. protection plan on Nov. 11, 2012 costing $3,196.09. A sectional portion of the sofa's leather finish has severely deteriorated, padding has also collapsed. Contacting The Dump in February 2014,they instructed us to contact [redacted]. After filing a claim with [redacted] we were informed in April the defect was not covered, only stains. Our salesman "[redacted] sold us that the protection plan covers any defect 100%. Personally we visited the store & spoke with our salesman & store office manager. It was stated to us that they are not allowed to tell customers that all defects are covered in the protection plan anymore. We were assured someone would contact us regarding. After many weeks of requesting a response, Today 6/2/14 we finally spoke to the area manger [redacted] His response was the 1 year store warranty has passed. Now we have sofa that leaves us feeling embarrassed when guests come to visit, feeling that we have been deliberately misrepresented & most of all cheated by the DUMP.Desired Settlement: Replacement of the defective sofa section or full refund of the sofa minus the value of 15 months of use . Full refund for the [redacted] plan of $159.00

Business

Response:

Hello, First, I apologize for the late response, however I have emailed and called your office asking to please update the contact information you have on file for our company. Please update:Please remove [redacted]. She has retired from our company. Please add:Susan Hangarter- Customer Service Manager [redacted] and cc Cindy Arthur Customer Service Director [redacted]. We also have in this office: [redacted] Operations Manager [redacted] and [redacted]- Customer Service Assistant Manager [redacted] if you would like to have the whole management team on file. Please feel free to call me if you have any questions about this change.Concerning our guest [redacted] account number [redacted], purchase from 2012, we have reviewed her complaint and discussed the following with her:Our one year warranty has expired. The warranty product purchased by Ms. [redacted] is the Guardsman 5 year Elite plan and the exact warranty details are available to everyone at the store, and on line at [redacted] Unfortunately the issues Ms. [redacted] reported to them were not covered. Ms. [redacted] has been contacted and informed we would try to assist further by contacting the vendor to find out if they could offer additional coverage or repair. There is no additional warranty, and the vendor deemed the complaint not a vendor defect, however, they were willing to pay for a seat cover and core as a courtesy. I will have a customer service rep contact Ms. [redacted] again today. thank you. ?

Review: Company gave inferior product with rust on the box spring. I told The Dump about the problem they said they would replace it. They never called to say it was in. Two weeks later I called to see what was going on, then found out they ordered wrong product. New product was order. The new product came in with the same problem. [redacted] claim she would reimburse some money for all the hassle. Claimed it was processing while still on the phone with her. Two weeks go by and still there is not back in my account. Called back and the claim has not been proceed. Asked [redacted] to speak to a manager and she said she would have someone call me back. That never happened. So I called back and the manager on duty told me they will process $30 back to my account when he gets to it. I told him I want to return the product. He said not they will return $30 and thats it and hung up on me.Desired Settlement: I want them to come pick up the box spring and get a full refund.

Review: I purchased a bedroom set on 1/1/2014 at The Dump - Turnersville, NJ location. The set was scheduled for delivery on 1/6/2014. Since both my husband and I were working my retired Mother came to accept the delivery for us. She was never told or asked to inspect the furniture just to "sign here" which she did. After the delivery men left the house my mom went upstairs to dust and vacuum the bedroom for me. At this time she noticed several large scratches on one of the night stands, she also noticed a drawer on that same night stand would not open, and there was a large piece of wood missing from the leg of the tv stand. She immediately called the delivery man back who said he would call customer service and report it right away. He said they would send a person out to inspect the furniture and it would be no problem. The delivery man also contacted me asking for pictures of the damages. When I got home from work I sent him these pictures. Later that evening I received a phone call from customer service and was asked to email pictures to them and someone would call me the following day to follow up. No one called me Tuesday. I called Wednesday and they were closed. I called again Thursday and was told that [redacted] the women working with me was not there. Today (Friday 1/10) I received a call back from [redacted] stating they there is nothing they will do. She said the damages are visible and it should have been inspected. I again explained that my mom was not asked to do so and called the delivery man as soon as she noticed the damages. I spent almost $5,000 on this set and feel that the issue needs to be resolved in some manner. [redacted] from customer service was rude and completely not understanding. She even had the nerve to lie to me. Stating that my mom told her she did inspect the furniture, but not that good. This is not true. She never looked at the furniture until the delivery men left. She was not ever told or asked to inspect it.Desired Settlement: I would like the damaged pieces exchanged for undamaged pieces. At the least they could do it fix the damaged pieces. But refusing to do anything is not acceptable. Again, I spent almost $5,000 on the set and feel that I deserve a better quality product, especially on a brand new set from a warehouse.

Business

Response:

The customer has been contacted and a service technician has been scheduled to address customer concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

A tech was scheduled to come to my house on 1/18/2014 to look at the damages. At this point it will be determined how they will resolve the issue.

Regards,

Review: In May 2014 I purchased a three piece sectional from The Dump and paid 1,790. The furniture was delivered to my house without incident. Within a day or two there was an odor in my house that was not there prior to the furniture being delivered and the vinyl material on the sofa was rubbing off onto my walls. By late August I noticed that the cushion of the chair was bubbling up and peeling off in various locations and on the console of the love seat chair. The store could not address my problem and stated I had to call customer service. I called the customer service line and explained the situation. They requested I take pictures of the peeling and email them to the customer service representative and I did. I requested a full refund and they explained that they would be able to give me a store credit but needed time to process. Customer service did not address my problem and I was forced to drive to the store and speak with the Manager. After about 2 weeks I was approved for an exchange. On September 27, 2014 I returned to the dump to pick out new furniture. There was a price difference between my exchange and the new furniture so I paid the difference in the amount 590. They planned to deliver the furniture on September 29, 2014. The furniture was delivered on Monday and they removed the old furniture. The delivery man had no phone or pen and needed my phone to call The Dump to confirm delivery and make sure everything worked. I checked one side of the sofa recliner without incident and the single chair no incident. Within 5 minutes after the truck left I sat on the other side of the sofa and the recliner would not function properly. I called the customer service line and explained I would like the furniture fixed today or tomorrow or I would like the furniture returned and my money refunded in full. They refused and stated they would have to charge me a $205 restocking fee for the defective furniture. I refused and now they will not do anything.Desired Settlement: Full refund not store credit for the defective furniture purchased in May and the second set of defective furniture I exchanged for and paid extra money to upgrade.

Business

Response:

Mr. [redacted] was authorized a reselection on the original purchase. Mr [redacted] did call in after the delivery and spoke to several agents who all offered to set up a service call or replace the item that he reported with an issue. (damage was not reported at time of delivery), and our agent [redacted] did apologize to Mr. [redacted] that the delivery man asked to use his phone, and also for the problem with the merchandise that Mr. [redacted] identified after the delivery. )

[redacted] ([redacted]) will contact Mr. [redacted] and we will be happy to offer a service technician to come to the home, or replacement of the item that Mr. [redacted] reported had damage.

thank you.

Review: On Oct. 26, 2014, my wife and I purchased a bedroom set from The Dump in Turnersville. We scheduled for delivery for Nov. 1. When the bedroom set was delivered they explained they had neglected to load the slats and hardware onto the truck. I talked to The Dump’s customer service and was told because I was not available during the day on weekdays due to my work schedule, the earliest they could deliver the slats and hardware was the following Saturday.

Throughout the week, I received numerous calls confirming delivery times during hours I had already stated I was unavailable (ex. Monday between 11:30 and 2:30, when I had already told them I was only available after 5). On the following Saturday, Nov. 8th, I finally had them come out to deliver the missing slats and hardware, but when the delivery men got here they said they were only told to bring slats. Right now as I’m writing this, I have the headboard, foot-board and two side-rails along with slats; but no actual bed to sleep on because the hardware was never delivered.Desired Settlement: At least deliver and assemble the bed as soon as possible. If this isn't done like, today.. I think I should be provided an additional percent off our entire order due to the fact that our contract specifically gave a delivery date, that date was not met and now I have no bed to sleep on.

Business

Response:

under customer code [redacted]We are very sorry it took three deliveries to get the delivery completed. We are going to call Mr. [redacted] right now and make sure he is satisfied and all is assembled. We will also refund/credit the delivery fee.thank you?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: [redacted] Sent: Monday, November 24, 2014 4:28 PMTo: [email protected]; [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #[redacted].

Review: I purchased a mattress at the dump in Turnersville nj. I was told I needed to buy a mattress pad to protect the mattress or the mattress warranty would be voided. I was told that the mattress pad was really three. that when I get home to open it and call the 800 number and fthey would send me two more for free. not even shipping charges. when I called they said they only replaced defective materials and I would have to send the damaged one back to them first. when I called the dump they said once it leaves the store it can't be returned and especially bedding once it is opened. they told me to open it then they won't take it back even thought they lied. when I called they said they don't return money or even credit customers. I feel they prey on fears about warranties to scam people out of 50.00 plust7percent tax. they need to be stopped.Desired Settlement: even if I can't get a refund I feel they need to be stopped. this is fraud plain and simple.

Business

Response:

We apologize for any misunderstanding regarding the purchase of your mattress pad. It is correct that any stains on any mattress does void the manufactrer warranty. The purchase price of the mattress pad is $49.99 and offers a 10 year warranty for replacement for any vendor defect that would occur as long as the proper care instructions were followed and offers warranted protection from stains to the mattress. Any consumer questions regarding this warranty can be discussed with The Dump Customer Service.

Review: I have been a victim of deceitful selling practices. I went to The Dump on 11/27/15 to purchase a sofa. I was helped by a salesman named [redacted]. I advised him I needed a sofa. We examined several sofas, I asked the measurements on the sofas I was interested in, [redacted] measured most of the sofas, eventually responded there all about the same. I pick a lighter brown leather couch or the sofa that I purchased. I considered the color, price and the style to make a more practical decision. After the sofa was delivered on 12/6/15, I discovered it was a love seat not a sofa, immediately I called customer service and I spoke with [redacted] who transferred me to the store and I spoke with [redacted]. I asked if he remembered me, he did and I confirmed that he recalled that I was in the market for a sofa. I told him I'd just received my delivery and he sold me a loveseat. His first response was "I thought it was a sofa". He said he was not sure of how to handle this situation and told me to call customer service on Mon, 12/7/15. I call customer service on Mon, and spoke with [redacted], I was advised there was an email stating [redacted] sold me a 2 cushion sofa loveseat. The salesman stated that the item I was purchasing was a "sofa" he never said loveseat, I relied on his knowledge and expertise in his products, I trusted that he was selling me what I asked for and what he said it was a "sofa". At no point did he ever refer to the" sofa" as a loveseat. The showroom had sofas in rows arm to arm and across from each other almost cushion to cushion, It was very tight. Resulting in the size of the item not apparent for he or I. If you do a comparison of the length of the "Sofa" he sold me, it compares to loveseats not sofas. I have been a victim of deceitful selling practices.Desired Settlement: I would like to exchange this loveseat for a sofa or return the item purchased for refund. I should not incur any fees other then the difference in item cost.

Business

Response:

Hello, We are very sure that the product that was delivered is a floor sample sofa that the customer selected and inspected. However, we will be glad to contact her again today. A manager will call her and ask for photos. We can submit the photos to our buying department to be sure that the item is a sofa. It was the last one of that style that we had in the company.We will also match the photos to our photos that are taken on the delivery dock.thank you.

Review: I purchased a new mattress and box spring from the Dump on 7/3/15. It was delivered to my house on 7/18/15. The delivery man took off the old mattress and box spring, and set up the new mattress and box spring. I took a brief look at the mattress set and it appeared to look okay at first site. My wife in-turn started to take the tags off of the mattress.

About 1/2 an hour passed, I went to take a closer look at the mattress and It looked like something wasn't right with the mattress. After a closer look I noticed that the mattress was defective, it had a bow in the mattress that I missed at first glance. So I immediately called the service department and filed a complaint. They said they needed some pictures of the defective mattress and a picture of the mattress tag. Once they receive the pictures of the defective mattress and tag, they would send over somebody to verify my complaint. So I preceded to go and take the pictures. I took the picture of the mattress but my wife had misplaced the mattress tag so I was unable to show them a picture of the mattress tag. When I went in to see the manager [redacted] he told me that because I had misplaced the tag, unfortunately there was nothing he could do without the tag. I in-turn told him that something as important as loosing your mattress tag would void your entire sale! I believe as a consumer that they should have the obligation/burden to warn customers of this travesty. This information should be available in their service and condition agreement in the beginning of the sale, not after the sale was completed!! By the way, My salesman [redacted] the Store manager [redacted], the mattress manager [redacted] all lied to me when they promised to get back to me and never did! It has been one lie after another, and one big run around since 7/3/15 In closing, the way I see it is that I feel like I have been rob, cheated and lied too, ripped off and sold a defective mattress!!Desired Settlement: Full store credit or reimbursement for my losses!!!

Business

Response:

Customer service did explain to the [redacted] that the vendor tag is needed to identify the product style and manufacturing lot and must match the ticket. Without that tag, we can not process the claim. The store team can not file the claim for the [redacted], and the warranty Rep did open a service file as promised.The warranty Rep [redacted] will try to assist the customer again and will contact them this week. She will contact the vendor to see if there is anything they can do for them. The [redacted] asked the store management team for a discount on the bedding if they could not file a claim, but a discount can not be authorized for this.thank you.?

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The Dump is still trying to blow smoke and dance around the fact! The fact I am referring to is that they never told me literally or notified me legally that, if you loose the mattress tag, it voids the sales agreement. I was notified after the sale, but never before the final sale. If I was notified before the sale was final, my wife would have never cut the tag off because she would have been fare warned of the penalties! I believe that the Dump has a legal and moral responsibility, to notify the customers of anything that is relevant to voiding a sales agreement before the sale is final, not after the fact!!

Regards,

Business

Response:

We are sorry [redacted] is not happy. We have asked that the company who makes the bedding please assist, and they have agreed to go out and make an inspection, because the vendor rep looked at pictures, and did not see a defect. The inspection will be set up by the representative [redacted] of the [redacted] mattress company and [redacted].thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,