The Dump

A service order was opened for this customer, and the customer was informed we would try to assist. The merchandise was sold as clearance, as the customer described. Per our terms and conditions, floor sample clearance does not come with a vendor
warranty.We will investigate this further, and have the signed contract pulled, but in the meantime, we will try to work this as a claim for vendor defect.Our representative called the customer again today and had to leave a message. The Rep will follow up with this guest again this week after we have the signed contract. thank you.Tell us why here

My wife and I thought we purchased a $lether with recliners What we got was junk! The seams are coming apart, they sent a repair person out twiceKeep in mind this couch is months oldNow it's out of warranty and I'm out $and got a junk pice of furnitureWhen I called and asked for a manager she said she was recording the call for quality assurance, I told her I was recording the call also and she said she didn't want to be recorded and hung up on meDon't but anything from the Dump

Hello, We received a complaint two months after the furniture was delivered. A service tech was scheduled as we service what we sell. The tech ordered parts to resolve the complaint.The parts come from overseas, and took many weeks to arrive.
When the tech went out to install the parts, he reported that the wrong parts were sent from the vendor. The Director from the customer service department called the customer and apologized for the amount of time, and for the wrong parts, and authorized a complete return for refund or reselection. The customer requested a return, and that has been done. The refund is being processed this week. thank you

Hello, All home and property damaged during a delivery made by *** *** *** must be reported to the delivery driver during the delivery.This Revdex.com complaint has been forwarded to HDL or *** *** *** in Addison Illand the customer will be contacted by the delivery manager
there. the customer will also be called by our office right now and we will give them the name of the delivery manager and phone number. thank you

attached is the original response that did not send with the responseUPDATE: Mr*** did call in, and we do have a service order open ***. The rep at Barcalounger will not give us an RA. As a courtesy, they are trying to find out if they can order another seat - however the chair is way out of warranty, and the rep was not sure of the availability.
We also have a leather technician at our local store who said he can restore the seat. Jessica will call Mr*** to discuss

Our customer originally indicated that the door handle was broken at the time of delivery but upon further conversation with the customer, the delivery company was able to ascertain that it was not the handle which had broken but a piece of the hydraulic systemThe delivery company has
acknowledged responsibility and is working with the customer to reimburse him for the damage.Thank you

***
Our buying department has confirmed that the customer's recliner should be received from the vendor this weekWe have notified the store manager to contact the customerWe do not charge for mdse that has not been receivedThe sofa and loveseat delivered on 3/25/have been billed
only at this time***

We apologize that the customer is upset with the purchase. When a purchase is made, a copy of that purchase is given to the customer detailing all of the merchandise ordered. On order number ***, the 2nd line on the order shows two
*** Foundations at $eachand the delivery manifest also shows two mattresses and two foundations.The customer did call into customer service on the day of delivery, March 15th, and reported that he was unhappy that the foundations were on the order, and he had been charged for them, and did sign for them on delivery. He said he would keep them, but he really did not need them. The information was shared with the store teamThe customer also sent in a negative review saying he was unaware that the foundations were on the orderThe store manager did contact the customer and offered the customer to return the foundations for a refund, but the customer said no. The store manager also offered a gift certificate in the amount of what he paid for the two foundations, but again the customer said no, as he was moving out of the stateAgain, we do apologize for any misunderstandingthank you

Initial Business Response /* (1000, 5, 2015/08/05) */
We have a ticket in our system ***, entered on 7/11/The ticket is in two partsThe first part is for a mattress pad that shows the item was taken at the time of purchaseThe amount of that portion of the ticket is $We do
not show a return ticket for that item for the same dayTwo payment types show on the order$by check and $in cash
The order has been cancelled, with the exception of the mattress pad
A message has been sent to the store manager as well as the office manager to please contact MsHowe this weekend to discuss the refund that has been processedOur security team has also been made aware
Again, the store management team and security team has been made aware, and MsHowe will be called by this weekend
thank you

Customer wanted a rug for I showed him what rugs we were promoting and he wasn’t impressed with anything I showed himHe
was adamant about getting the rug for He then started accusing us for advertisement and threatened to report us to local authoritiesI than offered to pull the advertisement in which he specifically was inquiring about for in depth detail of his concern, which he hastily made a retreat for the exit door
Thanks
*** ***
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Hello, The complaint of the mattress was made outside of our reporting period as stated on the terms and conditions, however our bedding manager Mr*** approved an exchange. Our records indicate that the exchange was completed on 5/22/15.thank
you

Hello, I am very sorry to hear Mrs *** is unhappy with her purchase and experience our store. I have sent her letter to the store manager asking for assistance, and we will follow up with Mrs*** and Revdex.com with the response.thank
you

Initial Business Response /* (1000, 5, 2015/05/26) */
Hello,
When merchandise appears that it will not fit, and the customer says that they think it will, we ask the customer to sign a no fit waiverThe waiver says that we are informing the customer that in our professional opinion the
merchandise could be damaged or the customer's property could be damaged trying to bring the merchandise into the home or location where the customer intends for the merchandise to be placed, and that the delivery team and The Dump are not responsible for any of those damages as we recommend that the merchandise not be taken into the areaThe customer refused to sign that waiver, so the order was refused
As stated in our terms and conditions, if the merchandise that is ordered does not fit into the home and has to be refused, there is a restock fee applied to order, as was done to this order
We wish the merchandise would have fit, as we never like bringing merchandise back, and we know our customers would also like it if the merchandise fit, because they obviously liked the style and wanted it in the home
If you need a copy of the terms and conditions, we would be happy to provide a copy to you
thank you

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhile the recliner may not have been charged to the account the company's response still does not address delivery prior to the 22nd of April as, at this point, this matter has caused enough inconvenience without my having to pick this chair up, nor does it address any additional consideration for the the time and exasperation that this has caused myself and to my familyGetting the chair in stock is only the first step in resolving this process but by no means the final step to having it under roof as was promised over a month ago and the time and effort expended on getting the recliner to my home recognized and addressed completelyRegards,
*** ** ***

*** sent out a n independent service technician, per our terms and conditions, and the technician said there is no defect. *** then sent the file to the vendor asking if they would approve and RA for this customer, and they said no, because there is no defect,
however, they would as a courtesy send her seat casings. *** presented that offer to the customer, and the customer said no. We do service what we sell as stated in our terms and conditions on the back of the customer's ticket.*** will respond to this customer again by email, as she requested and the service department manager will attempt to reach her again tomorrow to discuss, but we can not take the merchandise back as there is nothing wrong with it. thank you

Hello,
The order was not purchased by *** *** however we have answered her. We are obligated to restore any possible vendor issue. The recliner was not a demo. It was pulled from stock
The vendor did approve sending a part,
and the part was received.We have satisfied a credit card charge back investigation, and have also answered the Attorney General's office. (please see ***)The Manager of Customer Service has discussed this service file with Ms*** many times, and the Director of Customer Service has tried to reach Ms*** on different days to discussWe are obligated to install the part, and are more than willing to do that.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this explanation due to information provided being falseFirst of all, we received no call from anyone at any point once we purchased the couchesIt wasn't until the following Friday after we had purchased the couches the weekend before that we spoke to ***And that was because we called her to find out when the couches were being deliveredWe were then told at that point there was a problem with our delivery and "they needed more information"And we were told our couches would not be delivered on Saturday as promised because of the issueThe rep *** tried to act like she attempted to call us earlier that day (which was a week after we purchased the couches)We had no missed calls and no messages at all the entire weekThere was poor communication, lack of customer service and negotiated rates that we not keptI am still appalled at the inconsistencies of the business' side of the story

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

MrM*** credit card was refunded $and our warehouse service manager went to the customer's home on March to restore the media chest. Both issues were reported resolved

I saw an advertisement for The Dump for all of the mattresses they had to get rid of at cents on the dollarToday (Nov) I drove the miles to the store on Tempe A REAL NICE JOB OF BAIT-AND-SWITCH LIKE *** GOT IN TROUBLE FOR A FEW YEARS AGO THEY ONLY HAD ONE (1) MATTRESS ON SALE AT CENTS ON THE DOLLAR JUST TO GET YOU IN THE STORE SO THEY CAN CHARGE YOU MORE FOR ANOTHER OVER PRICED MATTRESS WHAT A RIP OFF STORE!!!