We should be getting the refund for the warranty today There has been some mix up regarding the gap and warranty amount I will call [redacted] today when the check is readyChris C [redacted] General Manager
On March 31, 2017, *** *** purchased a Mazda CX-with VIN ending ***. According to Anderson Ford policy, the customer signed a “Registration Acknowledgement Form” stating she wished to transfer her current plateThe plate number on the form that she signed was
***. She also provided to us a copy of her registration showing this plate number. This plate was transferred to her new vehicle. Later, the customer called stating the wrong plate was transferred. Our title clerk spoke with her and recommended she contact the DMV to see what steps needed to be taken and advised Mrs*** that if there was any paperwork she needed from Anderson Ford, she would be glad to provide that for her. That was the last communication we had from the customer. On 7/11, after being notified of the report to the Revdex.com, our title clerk called the auditor’s office and was informed that Mrs***’s situation had been rectified on June 27, and no further information/action was needed.In other words, Ms*** gave us the tag information to transfer and we did it correctlyThanks Cedrick W***Anderson Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***None of what this business said in response is factualI was told I HAD to finance or I would loose the $rebateThere was NO discussion of a $incentiveAfter I filed this complaint I was called and told this and I quote "If you payoff the loan before days Anderson Ford gets charged back the $incentive money, they must have explained it wrong" end quoteThis came directly from Tom who wasn't even involved in the purchase of this vehicleSo, I was charged $in finance charges when I wanted to pay cash.As for the car key to the second vehicle purchaseTom never discussed this key with me or said anything about call him when I'm ready and he'll send someone outWesley my sales person said "call me in a couple weeks let me see what I can do" when I emailed I was told "Anderson Ford does not make Jeep keys" and I have this email to prove itI do have the key now but everything they have said is not accurate in any way
To *** ***Case#***This is to notify you that on December 8, approximately 1:pm, I received a call from the company stating that my check was readyThank you for whatever you did on my behalf to expedite this matter. Once again, Thank You!!!***
He is correct that the service contract was included in the payments that we agreed upon The anti-theft for was sold in the finance office as well as the
resist-all for Like I said before the only options is to cancel the service contract and it will be refunded to the lien holder and will reduce the amount of his loan This is the only option that can be done.Chris C*** *** ***General Manager
First of all I would like to apologize from Anderson Ford for any inconvenience we may have caused Mrs***The used car manager had told Mrs*** that whenever she was available to get her key cut let him know and he would send the key guy to wherever she wantedAll she had to do was let
him know so I believe there was some miscommunication there.As far as rebates and incentives are concerned, Ford offers extra rebates for financing with themSome customers prefer to get the additional rebate, in this case it was $If the customer does not want the extra rebate they can finance with other financial institutionsI am assuming Mrs*** wanted the extra rebate.At the dealership we do our best to explain all the options for the customer so they can make a well informed decisionAt the end of the day, the customer decides what option best fits their needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Yes the tag issue was resolved by me as I stated with no help from Anderson Ford and they did not address the cancellations of the extended warrant, the gap insurance, and shadow protection that's what I need to know where's the refund check. And not that it matters now but that registration was given when they asked because I already owned a Mazda so for proof to receive a $rebate I had to give the registration to that Mazda just admit it you made a mistake we're all human all you had to do was on it and fix it and you DID NOT I should have never had to waste time
I personally would like to apologize to Mr*** for the inconveniencewould also like to thank Mr*** for his patienceWe have cancelled his warranties and he has received his money! Anderson Ford really appreciates your business
We should be getting the refund for the warranty today? There has been some mix up regarding the gap and warranty amount? I will call *** today when the check is ready.? Chris C***General Manager
I'm not sure what Tom said because I was not apart of the conversation! Evidently, there was some miscommunication! The majority of the Ford vehicles have extra rebate for financing with Ford. The extra rebate is always included in online price and it plainly states that on our website. That is true for other automobile manufacturers as well!We do not make Jeep keys in our service department only Ford keys! However, we do have a locksmith (the gentleman that went to Mrs. [redacted] and cut her key) that cuts keys for other automobile brands. Again, I apologize for any miscommunication or inconvenience.
I have been made aware of this situation and this vehicle is currently here in our service department. I will take care of the other 2 tires and have the vehicle cleaned with a full tank of gas when the customer picks her vehicle up. If she has any further concerns please do not hesitate...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I want to personally apologize to Mr. and Mrs. [redacted]. The paperwork was not handled properly and that lies squarely with Anderson Ford. However, we have remedied the situation and Mr. [redacted]'s cancellations have been sent to his bank. He has a copy of this information. Again, I apologize...
We should be getting the refund for the warranty today There has been some mix up regarding the gap and warranty amount I will call [redacted] today when the check is readyChris C [redacted] General Manager
On March 31, 2017, *** *** purchased a Mazda CX-with VIN ending ***. According to Anderson Ford policy, the customer signed a “Registration Acknowledgement Form” stating she wished to transfer her current plateThe plate number on the form that she signed was
***. She also provided to us a copy of her registration showing this plate number. This plate was transferred to her new vehicle. Later, the customer called stating the wrong plate was transferred. Our title clerk spoke with her and recommended she contact the DMV to see what steps needed to be taken and advised Mrs*** that if there was any paperwork she needed from Anderson Ford, she would be glad to provide that for her. That was the last communication we had from the customer. On 7/11, after being notified of the report to the Revdex.com, our title clerk called the auditor’s office and was informed that Mrs***’s situation had been rectified on June 27, and no further information/action was needed.In other words, Ms*** gave us the tag information to transfer and we did it correctlyThanks Cedrick W***Anderson Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***None of what this business said in response is factualI was told I HAD to finance or I would loose the $rebateThere was NO discussion of a $incentiveAfter I filed this complaint I was called and told this and I quote "If you payoff the loan before days Anderson Ford gets charged back the $incentive money, they must have explained it wrong" end quoteThis came directly from Tom who wasn't even involved in the purchase of this vehicleSo, I was charged $in finance charges when I wanted to pay cash.As for the car key to the second vehicle purchaseTom never discussed this key with me or said anything about call him when I'm ready and he'll send someone outWesley my sales person said "call me in a couple weeks let me see what I can do" when I emailed I was told "Anderson Ford does not make Jeep keys" and I have this email to prove itI do have the key now but everything they have said is not accurate in any way
To *** ***Case#***This is to notify you that on December 8, approximately 1:pm, I received a call from the company stating that my check was readyThank you for whatever you did on my behalf to expedite this matter. Once again, Thank You!!!***
He is correct that the service contract was included in the payments that we agreed upon The anti-theft for was sold in the finance office as well as the
resist-all for Like I said before the only options is to cancel the service contract and it will be refunded to the lien holder and will reduce the amount of his loan This is the only option that can be done.Chris C*** *** ***General Manager
First of all I would like to apologize from Anderson Ford for any inconvenience we may have caused Mrs***The used car manager had told Mrs*** that whenever she was available to get her key cut let him know and he would send the key guy to wherever she wantedAll she had to do was let
him know so I believe there was some miscommunication there.As far as rebates and incentives are concerned, Ford offers extra rebates for financing with themSome customers prefer to get the additional rebate, in this case it was $If the customer does not want the extra rebate they can finance with other financial institutionsI am assuming Mrs*** wanted the extra rebate.At the dealership we do our best to explain all the options for the customer so they can make a well informed decisionAt the end of the day, the customer decides what option best fits their needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Yes the tag issue was resolved by me as I stated with no help from Anderson Ford and they did not address the cancellations of the extended warrant, the gap insurance, and shadow protection that's what I need to know where's the refund check. And not that it matters now but that registration was given when they asked because I already owned a Mazda so for proof to receive a $rebate I had to give the registration to that Mazda just admit it you made a mistake we're all human all you had to do was on it and fix it and you DID NOT I should have never had to waste time
I personally would like to apologize to Mr*** for the inconveniencewould also like to thank Mr*** for his patienceWe have cancelled his warranties and he has received his money! Anderson Ford really appreciates your business
We can cancel the service contract that he purchased It was $2,350. Chris C***General Manager *** *** ***
We should be getting the refund for the warranty today? There has been some mix up regarding the gap and warranty amount? I will call *** today when the check is ready.? Chris C***General Manager
I'm not sure what Tom said because I was not apart of the conversation! Evidently, there was some miscommunication! The majority of the Ford vehicles have extra rebate for financing with Ford. The extra rebate is always included in online price and it plainly states that on our website. That is true for other automobile manufacturers as well!We do not make Jeep keys in our service department only Ford keys! However, we do have a locksmith (the gentleman that went to Mrs. [redacted] and cut her key) that cuts keys for other automobile brands. Again, I apologize for any miscommunication or inconvenience.
yes Anderson ford did send a check to the bank for my refund thanks for your help
I have been made aware of this situation and this vehicle is currently here in our service department. I will take care of the other 2 tires and have the vehicle cleaned with a full tank of gas when the customer picks her vehicle up. If she has any further concerns please do not hesitate...
to contact me directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I want to personally apologize to Mr. and Mrs. [redacted]. The paperwork was not handled properly and that lies squarely with Anderson Ford. However, we have remedied the situation and Mr. [redacted]'s cancellations have been sent to his bank. He has a copy of this information. Again, I apologize...
for the inconvenience.