The E & A Group

Dear Revdex.com, We forwarded the consumer's original complaint information to our client and asked them to review this account further to be sure they were not missing anything and the information provided to us for collection regarding this consumer is accurate According to our client's comments during our phone conversation, the account balance assigned to us for collection appears accurate at this time If our client upon further review finds there was an error and this account balance is not accurate or valid for any reason, we want to assure the consumer we will cancel and remove this account immediately Also, if the consumer is able to provide proof of payment or any documents that support their claim, we would be happy to forward them to our client for review Thank you again, and please let me know if we can be of any further assistance.Sincerely, [redacted] ***The E&A Group

Dear Ms [redacted] @ Revdex.com SD/OC/IC: Thank you for your correspondence regarding consumer complaint ID [redacted] We are a collection agency, and therefore forwarded the consumer’s dispute to our client/healthcare provider for their review and advice Following is their/our response: Our client’s records indicate the consumer (patient) presented himself to our client’s healthcare facility on 08/10/requesting services, and our client provide healthcare services to the patient on 08/10/& 08/11/ The patient provided our client with his insurance benefits information for billing purposes, and our client submitted his claims for processing and payment According to the patient’s insurance company EOBs (Explanation of Benefits), the claims were processed correctly and payment for services was mailed to the patient directly Also, according to the insurance company EOBs, a portion was applied to “non-covered amount” which is also the responsibility of the consumer/patient Our client sent the patient eight (8) statements from 10/21/- 05/16/requesting payment, and no payment was received Our client’s records indicate the patient’s wife ( [redacted] ) called them on 01/14/and stated they could not pay the full amount at one time, and agreed to a $per month payment plan No payment was received and the account was assigned for collections approxfive (5) months later on 06/05/ The E&A Group (Collection Agency) sent the consumer three (3) statements with no response, return mail or payment and the account was reported to the credit reporting agency In summary, our client’s records indicate this is a true and correct balance as determined by the consumer’s/patient’s insurance company Should the patient have questions regarding how his claims were processed, we suggest he contact his insurance company directly Also, this will confirm The E&A Group will forward an itemized statement and insurance company EOBs to the consumer by certified mail today for his review We would be happy to assist the consumer in any way we can, and invite the consumer to call us with questions or to make satisfactory payment arrangements Should the consumer make payment(s) in the future, we will certainly update the consumer’s/patient’s consumer credit report accordingly Thank you again, and please feel free to call me at (800) 941.1999, Ext** should you have any questions or need anything further

Dear Revdex.com, Thank you for the opportunity to respond to the consumer's remarks belowThe E&A Group has been providing good faith collection services for the healthcare provider referenced in this consumer's complaint since August of 2013, and helped many of their customers/consumers understand and resolve their past due balances in a way that serves all parties involvedThe E&A Group does not want to collect money from a consumer if it is not a valid debt. In this case, we received detailed account information from the healthcare provider relating to this consumer that reflects a past due balance based on their interactions with this consumer. When we offered to provide this account information to the consumer to help them understand the origin of the debt, they rejected our offer and sent us a cease and desist letter. We reached out to our client once again and requested they review this consumer's account to be sure the balance assigned for collection was accurate, and their review determined this is a valid debt as their records do not reflect receipt of payment. We've assisted many consumers resolve their debt over the years, and we invite this consumer to contact us if we can be of any further assistance.Sincerely,*** ***The E&A group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:I do not accept the business' response. This company was not hired by the health vendor in question. This company is opportunistic and they have no idea about the interactions between myself and my health provider. There have never been any attempts by my health provider for some kind of "missing payment". This collection company is naming bogus information and their assertion that I received a payment from our health insurers is bogus. This is nothing but a scam to extort money.Regards,[redacted]

Dear Revdex.com,     We forwarded the consumer's original complaint information to our client and asked them to review this account further to be sure they were not missing anything and the information provided to us for collection regarding this consumer is accurate.  According to...

our client's comments during our phone conversation, the account balance assigned to us for collection appears accurate at this time.  If our client upon further review finds there was an error and this account balance is not accurate or valid for any reason, we want to assure the consumer we will cancel and remove this account immediately.  Also, if the consumer is able to provide proof of payment or any documents that support their claim, we would be happy to forward them to our client for review.  Thank you again, and please let me know if we can be of any further assistance.Sincerely,[redacted]The E&A Group

Dear Ms. [redacted] @ Revdex.com SD/OC/IC:      Thank you for your correspondence regarding consumer complaint ID [redacted].  We are a collection agency, and therefore forwarded the consumer’s dispute to our client/healthcare provider for their review and advice. ...

Following is their/our response:      Our client’s records indicate the consumer (patient) presented himself to our client’s healthcare facility on 08/10/14 requesting services, and our client provide healthcare services to the patient on 08/10/14 & 08/11/14.  The patient provided our client with his insurance benefits information for billing purposes, and our client submitted his claims for processing and payment.  According to the patient’s insurance company EOBs (Explanation of Benefits), the claims were processed correctly and payment for services was mailed to the patient directly.  Also, according to the insurance company EOBs, a portion was applied to “non-covered amount” which is also the responsibility of the consumer/patient.  Our client sent the patient eight (8) statements from 10/21/14 - 05/16/15 requesting payment, and no payment was received.  Our client’s records indicate the patient’s wife ([redacted]) called them on 01/14/15 and stated they could not pay the full amount at one time, and agreed to a $50.00 per month payment plan.  No payment was received and the account was assigned for collections approx. five (5) months later on 06/05/15.  The E&A Group (Collection Agency) sent the consumer three (3) statements with no response, return mail or payment and the account was reported to the credit reporting agency.      In summary, our client’s records indicate this is a true and correct balance as determined by the consumer’s/patient’s insurance company.  Should the patient have questions regarding how his claims were processed, we suggest he contact his insurance company directly.  Also, this will confirm The E&A Group will forward an itemized statement and insurance company EOBs to the consumer by certified mail today for his review.  We would be happy to assist the consumer in any way we can, and invite the consumer to call us with questions or to make satisfactory payment arrangements.  Should the consumer make payment(s) in the future, we will certainly update the consumer’s/patient’s consumer credit report accordingly.      Thank you again, and please feel free to call me at (800) 941.1999, Ext. ** should you have any questions or need anything further.