The Eddie Henry Insurance Agency, Inc.

Unfortunate that Mr*** has so quickly made his complaint public after advising me on Saturday, July 4, 2015. I spoke to Mr*** on Monday, July 20, in response to his call to me on Friday, July 17, advising him that I have no answers to his complaint, and I have reported
claim to my E & O carrier who will assign an Adjustor
The application was completed and submitted based on his response to the questions on the application. The options for payement were presented to Mr*** which he choose. Mr*** contacted me with an urgent need to obtain a Commercial General Liability policy to bid for work with the *** ** *** ***. Mr*** stated that he had "no employees" and would be performing all the work himself. I ask Mr***, "you are going to do ALL the work? to which he replied "YES." While this sounded unusual, I did not question him any further and continue completing the application
Mr*** stated that he would only be doing non-construction type work; hancellation of the owever, the carrier's inspection revealed different information that initiated a substantial differnece in premium and company cancellation of the policy. The application that Mr*** signed was 25% earned premium
While I respect Mr***'s right to file a claim, I am disappointed and very confident that my actions were thorough, professional and knowledgeable with the best interest of my Client and my Carrier considered

Sent: Monday, August 03, 11:AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** This complaint is being investigated by my E & O Carrier (Embedded image moved to file: pic27562.gif) Like us? Please click here to write a review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Friday, August 14, 2015 6:21 AM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] We are in the process of negotiating with Eddie Henry Insurance about the amount of the refund.  Complaint [redacted] has not been resolved to our satisfaction at this point and if we don't hear from Mr. Henry soon we will be taking this matter up with the Texas Department of Insurance.  At this point we are NOT satisfied with Mr. Henry's insurance company and how they've treated us!Have a Primo Day![redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]  Mr. Eddie should know that this complaint was filed PRIOR to my calling his office on Friday and then taking his call on Monday.  Having said that, never once did I mention that I did all the work myself - that is a stretch of the facts.  Mr. Eddie knew very well I used sub-contractors, in fact he asked if I received Certificates of Additional Insured from each of them to which I replied 'yes'  Yes, it is true I did choose the manner in which I would pay the premium - electing to pay more up front to keep my payment low, however at that time I was under the assumption that I would be insured for the entire 1 year period.  Now that the policy has been canceled I feel I am due a refund because I paid for over 50% of the annual premium in 2 short months.  I will not be happy until one is received.  Furthermore, Mr. Eddie never bothered even placing a call to me with respect to the cancellation - he simply forwarded the cancellation notice he received to me via email without ever making contact with me personally to advise me on what my options were or where I should go from there.  Very unfortunate and incredibly unprofessional.
Regards,
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