The Edge

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Initial Business Response /* (1000, 5, 2016/06/02) */
All items Mrs*** was charged were repaired, replaced, or cleanedThe Town of Housing Inspector, *** *** came to inspect the work that had been completedHe verified with Mr*** that all charges (paint, blinds, etc) had an
accompanying fixHe also viewed the photos that were sent to the tenants to clearly show all damages and chargesAll potential charges are also listed in the Rules and Regulations of the lease and a Move-Out Checklist of requirements was sent to residents to ensure all move-out expectations were clearly communicatedSeveral charges were reduced (below the terms in the contract) in order to attempt to settle the accountHowever, Mr*** has not accepted the charges and in turn sent a bill to us for his timeWe are still happy to settle the account with Mr*** but are unable to reduce any further charges as all are warranted, have an accompanying photo, and were communicated in writing in the lease documentsThank you

Initial Business Response /* (1000, 5, 2016/04/26) */
We are very sorry that there was confusion when *** signed her leaseOn page of the lease in a bold box all charges are outlinedEvery resident is encouraged to at minimum read this portion of the lease but when signing any legal
document the resident is responsible for understanding the entire lease and initialing on each pageIn the 2015/lease renewals did not have to pay the telecom fee again for their 2015/renewalHowever, in the 2016/lease it clearly states in the bold box the telecom fee is a yearly fee nowThe leasing manager, *** and the property manager, Brooke, both had meetings with *** in which they showed her the new lease and explained in-depth the telecom feeWe want to provide the best customer service possible and make sure all residents are happy but we cannot remove a fee from person's lease because they did not read or look at the chargesIf there is anything else we can do we would be happy to work with her so we can come to an agreementIf she would like to split up the $fee over months to make the payments easier ($per month) we would be happy to do soThank you

I received a check.  This matter has been resolved to my satisfaction.

Well first of all let me say that Gregory Tree strives to maintain a positive relationship with all customers future and past & present.....We had removed a large Pine that had debris on both sides of property when we had first arrived. We removed the Pine and grinded the stump and customer (Not...

Complainant) was aware that their would be debris (pine cones and mulch) left over, in the process we had to utilize a skidsteer to safely remove large wood and had left some divits in or around both sides of tree (Tree was near property line). The next morning I had received a call from   Complainant regarding such and later that afternoon had sent workers back to address and resolved the issue.  I can't answer the phone every minute of the day for I wear many hats myself but leaving a message is just as good and I do return phone calls. Good or bad. The situation was resolved and wish that before someone thinks they need to complain to Revdex.com before giving someone the chance to do what they say they are going to do is a little much. Thanks

Revdex.com:
Mr. Gregory did not send someone out to repair the damage to my lawn until FRIDAY (after 4 days of phone calls) and I still have a great deal of work to do to get it presentable again.  If he had asked my permission to access his work area through my yard, I might have felt a little less outrage.  My neighbors even complained that his trucks were parked all over the place but NONE were in front of my neighbor's yard.You may close this complaint and consider it resolved although it is not to my satisfaction.  I'm done with this. Thank you.[redacted]