The Electrician

On Fri, Sep at 1:PM? , [redacted] wrote:Complaint was taken care ofFull access restored from perblue doing a investigation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I am so glad to here Per Blue want to talk agreements.? The following is an emails sent to [redacted] ***: on May 2016? Hi ***? I seem unable to get any transmissions on your help and support.? I need to have someone call me to discuss this drop out issue, with GFG, Greed for Glory.Again to night I was in the start of an attack against CaptMcMan, in no Kingdomsec into the attack it seemed to stopI get an on screen message that the link was disconnected.? The application crashed.I started the application, looked at the results, and the attack was not listed.I attacked another, and then found that the missing one was now there and lost 60gp.? I would like them back.? It is one thing to loose do to a bad attach,? or a good base, that is part of the game.But to be penalize because of a technical issue is something else.When I have gone beyond 50% damage, I do not get gp, I loose armies, and I do not receive gp, but if only 49% or less is achieve when the glitch occurs, the max penalty is given.The player is penalized for something not in their control.The player did not design or developed the interface between PB's servers and the user's deviceAll was set up by PB.But, PB takes no responsibility to third party equipment, but PB made the choice to use it.Conclusion, PB is still responsible.? I would like the gp returned,? ? No response, I guess everyone is play games to deal with Business.? It is now May,? ? I was on line looking through the team list and the device locked up.Now having to reboot, I find I was being hit, by I SCARE YOU from Consillio et Animis.I lost 60gp, while still on the game with my device.? GP is suppose to be related to play to player.We are not to be attacked if we are on.With this being a technical issue, this is not? a player against player.If I loose because I have a bad attack, or if I log off at the end of the day is one thing, but while I am onThat is something different.I want this and the other gp I have lost back mentioned below, and because of your slothfulness, the gp I have complained about a couple of months ago.? I have given my contact information.? There is an easy fix to this, if PB is concern.? You have had a number of days to contact me,? If I do not receive word from you by Wednesday, May 2016, I will have the only recourse but to ask for a full refund of all funds I have spent with PB,? Your failure to contact by this time will be consent to? the credit card company to do so.? ? ? ? ? ? ? ? e [redacted] @roadrunner.com? I still have yet to hear from them ? I bring notice to Per Blue that they failed to get in contact be that prescribed dateThus they have agreed to refund me every dime I have spent on the game.? I look forward to them contacting me for the full remittance.? Or if they choose to renege on their agreement, them their agreed or implied rule in the agreement they have quoted is also moot.? AgaintonightI was playing sec into the attack the game freezesI lost another 60gp.? The total is now 720gp.? ? ? Thanks for the funds.? Or? Thanks for putting the 720gp back.? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reply is just the same as last time verbatimThey aren't interested in addressing the issue, they're just sending me to someone elseWhat's the next step here? I've raised the issue with Google play, the online app store where I acquired the game.? Regards, [redacted]

It wasn't fair to me how I was banned and other players that use duplicate items aren't banned [redacted] was even banned and ce back for almost the same thingThat's fair? All I want is my account back but I paid for plat service and they cancelled before my month was overIf this ? keeps up I'll just take my case to small claims court

Players that are found to breaking the ToU are permanently suspended from the gameThis player has unfortunately been removed from TE and can no longer play the gameWe are continuing to look into the problem to ensure that players are not able to exploit the game?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Greed for Glory is a client/server based gameWhen your client loses connection to our server, it will need to re-establish a connection before data can be sentWhen the connection is lost mid-battle & is not re-established, the server will look at the last known state of the battle and record the results at that momentWe are sorry that you are experience trouble with your network, but we unfortunately do not reimburse Glory Points (GP) for connection disruptions.?

Although I completely disagree with the decision to keep my account banned, I will accept itIt's been over months trying to find out why it happened, and I finally know the reasonI still want it to be known that I never knowingly bought, sold or received any sort of duplicated item? It was a good 5+ years playing this game, earned many weekly hats (tried to get them all), became a very successful merchant and made many many friends within the trade and war communityI would never be an accessory to what began destroying the gameThank you for the good times, and also thank you for your time here dealing with this complaint Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Kevin ***

Unfortunately, we do not have access to any of the data regarding the completion progress of any of the offers available from Fyber's Offer WallYour Diamonds are automatically credited to your account by our server as soon as Fyber sends the approval of a completed offer.Please contact Fyber directly in regards to this situation, so that they can confirm the progress of your offer.You can contact Fyber by emailing them at [email protected] apologize for any inconvenience this situation may have caused you and hope that they will be able to get this issue resolved for you

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.PerBlue banned one hacker, [redacted] of whom I was aware of at the time of the complaint, but not others who are hacking and cheating and about whom numerous players have been emailing with screenshots and proof of cheating and hacking for approximately monthsThese cheating players have been stealing the top competitive spots in the game month after month and also need to be banned: they are top players in the empire Royal Titans including [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] .? Allowing players to continually cheat at this level is utterly ruining the game play for everyone else still paying PerBlue money for the game (or having spent money on the game)Clearly it is easy to ban players and the wrong doing here is also quite clear.Ban these players or please issue refunds to myself and the others who will begin filing complaints here.Thank you for taking action Regards, Robin ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The TOS has, after the fact, been made easier to find, although still not on the AppHowever, it frequently changes with no warningOn top of that, players are targeted on the whim of one chat moderator for "TOS" violations while others do exactly the same, or worse and aren't targetedThey perma banned members of my Guild for "TOS" violations, refused to respond to my emails to the Dev team and then, with no email or explanation reinstated every single one of the accounts after I contacted the Revdex.comThis behavior is still unethical and as I've stated in my original request, I don't want a reinstated account, I want a full refund of my money spent in this game due to enforcement of a TOS that was not available at the time of the ban, and changes frequently since then with no message to players allowing them to see the changes and agree Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I do not agree with the results.? First of all, though Per Blue denies responsibility for lost connection, and thus will not fix the glory points lost.? Per Blue is the one who designed the system to go from their servers to the player’s deviceI had no input into this nor do I have any sayAll in Per Blue’s realm of responsibility strike one.? Per Blue has a product they as a business want to be delivered to the players’ device.? The more reliable these connections the more satisfied the player, The object of the game is to have a defense, to defend against opposing armies, and armies to over come the opposing townsThere is no statement made the player as to content with technical; glitches and be penalized for it, not in the premises of the gameStrike two.? Per Blue also says that their server is the final sayTheir server is flawed, thus so their logicThe when the server sees a disconnection to a deviceThe server reverts to the last pointOK, if it is true that explains the loss if the disconnect happens prior to 50% of damageBut, it dose not explain when the damage is greater than 50%, and the TC is destroyed the glory points are not givenTheir Server also has other issuesLike incorrect replays, and troops being recreated after donating to other members in the kingdomTroops just appear in your campThough you did not try and make new onesThis is the system Per Blue is basing all of their arguments on.? Strike three, Per Blue is out and have lost their argument.? I want full restoration of the now quest points.? If Per Blue does choose to refuseI wish an arbitrator to be assigned at Per Blues expense.? I conference call be made, and I will tell them how they could have resolved this.If Per Blue would have stopped playing games and made a phone call this could have been easily resolved.? ? ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have already explained to the business that attempts at contacting their client partner have failed, which is why I am seeking reimbursement from them for the offer, not more run around or denial of responsibilityPlease, just rectify this matter at once. Regards, [redacted]

A player account may be terminated or suspended if the player violates the Terms of Service (http://parallelkingdom.com/Terms.aspx). Players may contact Support to appeal a suspension. According to the Terms of Service agreed to by all players, PerBlue may suspend or terminate Your account or Your use of PK at any time, without notice, for any reason or for no reason.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Greed for Glory is a client/server based gameWhen your client loses connection to our server, it will need to re-establish a connection before data can be sentWhen the connection is lost mid-battle & is not re-established, the server will look at the last known state of the battle and record
the results at that momentWe are sorry that you are experience trouble with your network, but we unfortunately do not reimburse Glory Points (GP) for connection disruptions.

Unfortunately, we do not have access to any of the data regarding the completion progress of any of the offers available from Fyber's Offer WallYour Diamonds are automatically credited to your account by our server as soon as Fyber sends the approval of a completed offer.Please contact Fyber
directly in regards to this situation, so that they can confirm the progress of your offer.You can contact Fyber by emailing them at [email protected] apologize for any inconvenience this situation may have caused you and hope that they will be able to get this issue resolved for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We do not own DragonSoul and it is not our productIt is now owned by GREE International Entertainment.

The user violated Section of the product's Terms of Use Agreement (http://parallelkingdom.com/Terms.aspx), resulting in the banning of his account. Per Section and of the Terms of Use Agreement, all purchases are final and cannot be refunded