The Empress Estate Venue

Subject: Case # [redacted] To Whom it may concernI am copying all parties involved, I was reluctant to share the information regarding the event on 8/27/I believe that the contract was between the bride and the groom and the empress estatewith the constant allegation from ms, [redacted] and credit card disputes by [redacted] and all the defamation of the empress estate that I must take action and the first one is to give you my side as the owner of the Empress Estate so we can have an understanding of what happemedThis is a personal account of what happened between the Empress Estate staff & the [redacted] @ [redacted] party, who hosted their wedding at The Empress Estate on August 27th, 2017.The [redacted] party paid the venue rental price plus a service (catering) minimumFor the particular date they chose for their event, their venue rental fee was $and their catering minimum was $5900+20% service (everything had Washington State Tax of 7.8% added on topTheir total paid was $12,They booked their wedding by paying a deposit of $(? of the total of this price)and by signing the financial summary (which breaks down their payments & what they had included) as well as an event agreement & credit card authorization formThey made the rest (more payments of $2447,37) of their payments & paid the full amount of their minimum of $9789.48, which they could use $toward any of our services, goods & catering packageswe had several planning sessions with [redacted] ***, which they had chosen the highest package to entertain their guests for $per person (it included Catering permium Entrees, a wedding Cake, alcohol service for their event it even included overnight accommodations for guests)With this package, they would go well over their service minimumThey had also chosen to add on a Rehearsal Dinner the night before their event (8/26/2017) and they were working with our preferred florist to add on floral arrangements for their eventThis put them at $6,over what they paid $12,see financial summary 8/24/17We got their final guest count at days before their wedding (as we did with all clients at that time), but they hadn’t confirmed their florals yetWe waited until they confirmed their florals (we wanted to ensure that it included every service/good they had ordered)After they finally confirmed their florals (quoted price & goods), we sent them their final invoice on 8/please see the financial summary that was sent to them attached 8/24/17They ignored our attempts to reach out to them; several times, so they ignored usI had reached to [redacted] to resolve the Issue and she came to discuss the issue rehearsal night We tried explaining that we could not proceed with the wedding as planned, as they didn’t pay for many of the goods they orderedWhen they came on 8/for their rehearsal & rehearsal dinner, we pulled the parents into a meeting & discussed That they were over budget & that we needed payment to proceed with the rehearsal dinner & wedding package they chose [redacted] *he bride had also told her mother [redacted] that she had paid us $4,We showed her mom that this wasn’t true and that there was no additional payment made other than their payments that covered venue & service minimumThey said they didn’t have the money to pay their remaining balance to get the goods & services they ordered in the planning session.We tried working with them to adjust their package & goods to reflect the amount they had paidWe helped them switch to a lower package that is $a person instead of the highest which was $per personThis package has less event time, so their event would be over at pm instead of pmIt also didn’t include premium options for their meal, so they switched to some standard optionsIt didn’t include the cake that they ordered, [redacted] Bride mom decided she would pay for the cake $ [redacted] parents decided to put the rehearsal dinner on their ***’s father’s card, which was $after tax & servicesee attached receipt and credit card authorization.attached you will find the financial summary that has columns, the one on the lift is the minimum amount they must spend, the column on the right (which changes according to the purchases) is the actual purchasesI have attached financial summary when they booked and 8/24/financial summary updated with their desired package multiplied by a number of people that they informed us with days before their weddingthe at the 8/26/financial summary where they said they don't have the money to pay and they chose a package with non-premum entree and hours less of time but had nothing else, at that day they added cake at $and rehearsal dinner at $plus 20% service charge and %taxI have also attached credit cards that were charged that total at no time they had the rehearsal dinner included in the payments they paid and only the groom gave me the credit card attached to charge for the rehearsal on 8/26/17and [redacted] gave me a card to charge for the wedding cake.if you have further questions please contact me through this email

They had dinner and the rehearsal dinner This was part of a package for a whole wedding with the bride and groom The bride still needed to pay @ $ We had to reduce the package cost by $to make it fit There still was @ people as one cannot un-invite someone We took a credit card from the bride and groom only Apparently the bride lied to the mom In weddings you have to collect ahead of time This lady chose to pay for the rehearsal dinner I never even met the woman The service was provided to them Ask her, did you receive the rehearsal dinner that was paid for?

Complaint: ***
I am rejecting this response because: I can provide pictures, list of individuals attending and there was not even over which included a year old and year oldThe food was one item to spicy to eat, salad which only one dressing was provided that was not edible, water to drink and a dessert that most who could not eat because of previously provided food allergies and dietary restrictions. The meal did not include being verbally spoken too in front of everyone, stating credit card had not gone through even though brides fathers credit card had been billed previouslyI will also send the contact, brochure, pictures of the table and dinner and can provide individuals whocan sign affidavit regarding the treatment of groom/brides parents and bride/groom prio to the dinnerNo rehearsal occurred because of his loud discussion and profanity in which peopledelt uncomfortable and leftI have pictures, documents, signed affidavits, etc to support the treatment. This also included the aggressive behavior that he displayed caused my disability to flare up and I was attended too because I was trying to decrease the embarrassment and outrageous occurrences. NI will provide a document in the morning outlining the breakage of contract, pictures of what was served, health violations of staff preparing food and exactly how the night was ruinedLittle did we know he would retaliate by ruining the wedding by not providing staff to decorate, put up tables, etc

Complaint: ***
I am rejecting this response because: I have sent signed contracts which he did not.The brochure that was signed and promised is what is the concern, he continues to deny any wrong Doing including how he treated myself, the threats and continued calls I receive to stop or I’ll be sorry.he has been threatening at the Venue in front of individuals and since

They had dinner and the rehearsal dinner.  This was part of a package for a whole wedding with the bride and groom.  The bride still needed to pay @ $6000.00.  We had to reduce the package cost by $6000.00 to make it fit.  There still was @ 60 people as one cannot un-invite...

someone.  We took a credit card from the bride and groom only.  Apparently the bride lied to the mom.  In weddings you have to collect ahead of time.  This lady chose to pay for the rehearsal dinner.  I never even met the woman.  The service was provided to them.  Ask her, did you receive the rehearsal dinner that was paid for?

Subject: Case # [redacted]To Whom it may concernI am copying all parties involved, I was reluctant to share the information regarding the event on 8/27/17. I believe that the contract was between the bride and the groom and the empress estate. with the constant allegation from ms, [redacted] and credit card disputes by [redacted] and all the defamation of the empress estate that I must take action and the first one is to give you my side as the owner of the Empress Estate so we can have an understanding of what happemedThis is a personal account of what happened between the Empress Estate staff & the [redacted] @ [redacted] party, who hosted their wedding at The Empress Estate on August 27th, 2017.The [redacted] party paid the venue rental price plus a service (catering) minimum. For the particular date they chose for their event, their venue rental fee was $4400 and their catering minimum was $5900+20% service (everything had Washington State Tax of 7.8% added on top. Their total paid was $12,236.85. They booked their wedding by paying a deposit of $2447.37 (? of the total of this price)and by signing the financial summary (which breaks down their payments & what they had included) as well as an event agreement & credit card authorization form. They made the rest (4 more payments of $2447,37) of their payments & paid the full amount of their minimum of $9789.48, which they could use $5900 toward any of our services, goods & catering packages. we had several planning sessions with [redacted] [redacted], which they had chosen the highest package to entertain their 125 guests for $76 per person (it included Catering permium Entrees, a wedding Cake, alcohol service for their event… it even included overnight accommodations for 16 guests). With this package, they would go well over their service minimum. They had also chosen to add on a Rehearsal Dinner the night before their event (8/26/2017) and they were working with our preferred florist to add on floral arrangements for their event. This put them at $6,838.40 over what they paid $12,236.85 see financial summary 8/24/17We got their final guest count at 10 days before their wedding (as we did with all clients at that time), but they hadn’t confirmed their florals yet. We waited until they confirmed their florals (we wanted to ensure that it included every service/good they had ordered). After they finally confirmed their florals (quoted price & goods), we sent them their final invoice on 8/24. please see the financial summary that was sent to them attached 8/24/17They ignored our attempts to reach out to them; several times, so they ignored us. I had reached to [redacted] to resolve the Issue and she came to discuss the issue rehearsal night We tried explaining that we could not proceed with the wedding as planned, as they didn’t pay for many of the goods they ordered. When they came on 8/26 for their rehearsal & rehearsal dinner, we pulled the parents into a meeting & discussed That they were over budget & that we needed payment to proceed with the rehearsal dinner & wedding package they chose. [redacted]he bride had also told her mother [redacted] that she had paid us $4,000. We showed her mom that this wasn’t true and that there was no additional payment made other than their 2 payments that covered venue & service minimum. They said they didn’t have the money to pay their remaining balance to get the goods & services they ordered in the planning session.We tried working with them to adjust their package & goods to reflect the amount they had paid. We helped them switch to a lower package that is $39 a person instead of the highest which was $76 per person. This package has less event time, so their event would be over at 8 pm instead of 10 pm. It also didn’t include premium options for their meal, so they switched to some standard options. It didn’t include the cake that they ordered, [redacted] Bride mom decided she would pay for the cake $646.8. [redacted] parents decided to put the rehearsal dinner on their [redacted]’s father’s card, which was $1164.24 after tax & service. see attached receipt and credit card authorization.attached you will find the financial summary that has 2 columns, the one on the lift is the minimum amount they must spend, the column on the right (which changes according to the purchases) is the actual purchases. I have attached financial summary when they booked and 8/24/17 financial summary updated with their desired package multiplied by a number of people that they informed us with 10 days before their wedding. the at the 8/26/17 financial summary where they said they don't have the money to pay and they chose a package with non-premum entree and 2 hours less of time but had nothing else, at that day they added cake at $500 and rehearsal dinner at $900 plus 20% service charge and %7.8 taxI have also attached credit cards that were charged that total 14047.89 at no time they had the rehearsal dinner included in the payments they paid and only the groom gave me the credit card attached to charge for the rehearsal on 8/26/17and [redacted] gave me a card to charge for the wedding cake.if you have further questions please contact me through this email.