The Enclave Apartment Homes

Hello, We did receive the two maintenance requests that the resident did put inThe maintenance technician inspected the damageHe informed us that it looks like damage due to pet [redacted] , the manager called and spoke with [redacted] yesterday around 6pm and set up an appointment to inspect the carpet to see what kind of damage it is and to see if we can get it repaired by our vendorBoth parties agreed to this to be inspected on Monday 17, Informed resident that If there are signs of pet damage the resident would be responsibleFor the hole in the window, the manager and I were approached by resident when walking outsideThere was a small hole in the window and the hole came from inside the unitThe window was not crackedResident never called office or came in to ask to replace windowAs for pest control, resident has not called office or come in to inform us of any pest control issuesYesterday when manager called, pest control was a concern of resident and [redacted] informed [redacted] that she has to come into the office to fill out paperwork to have pest control enter their apartmentAlso, that they come out every Tuesday [redacted] informed to resident if she would like to come in on (April 10, 2017) to fill out paper work before we closed so that that the following day (Tuesday) her apartment could be sprayedThe resident never came in to sign any paperworkAlso, the lease agreement that was signed states that the pet policy is two pets per unit and residents are responsible to pay for pet deposit for each pet and also a monthly pet rent $per petIf the resident would like a copy of the lease that was signed stating that, they are more than welcomed to come in the office and ask for a copyThe mouse issue was taken care of and handled when office was informed back in

Trinity properties Consultants offers amazing customer serviceWe understand when residents get upset, or have any concerns, we take care of them as soon as we are informedIn this situation, we handled ourselves professionally and respectfully to accommodate this resident concernsAll the issues from the shower from her last unit back in was completedDocuments and pictures were taken of work completedWe did have to move the resident to another unit due to the repairs going on in their shower unitWe communicated with this resident throughout all the steps of fixing the showerWhen doing the walk through the first time for new unit, we made sure to note every concern with the residentWe completed all work ordersWe have all documentation of dates and timesThe concern with the stove was addressed to us and we made a work order and had the maintenance check it out and was fixedWe were informed of a rodent in this unitOnce resident informed us, I immediately called pest controlThe resident wanted someone to check out their unit, and it was a day where we only had temp worker so he went in and covered all signs of holes in unitThe day of pest control, we did not have a key for residentPest control did knock but nobody answered doorWe asked resident if they could leave a key with us so we could get access to unit to take care of issue Pest control was scheduled and they went in and took care of the issueOn March 8th [redacted] called the office wanting to speak to corporateAfter speaking to [redacted] , I sent out an email to my regional and my regional got back to her that dayIn this matter we did answer all resident concerns and taken care of all maintenance requests professionally in a timely matter

Hello,

Trinity properties Consultants offers amazing customer service. We understand when residents get upset, or have any concerns, we take care of them as soon as we are informed. In this situation, we handled ourselves professionally and...

respectfully to accommodate this resident concerns. All the issues from the shower from her last unit back in 2016 was completed. Documents and pictures were taken of work completed. We did have to move the resident to another unit due to the repairs going on in their shower unit. We communicated with this resident throughout all the steps of fixing the shower. When doing the walk through the first time for new unit, we made sure to note every concern with the resident. We completed all work orders. We have all  documentation of dates and times. The concern with the stove was addressed to us and we made a work order and had the maintenance check it out and was fixed. We were informed of a rodent in this unit. Once resident informed us, I immediately called pest control. The resident wanted someone to check out their unit, and it was a day where we only had temp worker so he went in and covered all signs of holes in unit. The day of pest control, we did not have a key for resident. Pest control did knock but nobody answered door. We asked resident if they could leave a key with us so we could get access to unit to take care of issue.  Pest control was scheduled and they went in and took care of the issue. On March 8th [redacted] called the office wanting to speak to corporate. After speaking to [redacted], I sent out an email to my regional and my regional got back to her that day. In this matter we did answer all resident concerns and taken care of all maintenance requests professionally in a timely matter.

Hello,                   We did receive the two maintenance requests that the resident did put in. The maintenance technician inspected the damage. He informed us that it looks like damage due to pet. [redacted], the manager...

called and spoke with [redacted] yesterday around 6pm and set up an appointment to inspect the carpet to see what kind of damage it is and  to see if we can get it repaired by our vendor. Both parties agreed to this to be inspected on Monday 17, 2017. Informed resident that If there are signs of pet damage the resident would be responsible. For the hole in the window, the manager and I were approached by resident when walking outside. There was a small hole in the window and the hole came from inside the unit. The window was not cracked. Resident never called office or came in to ask to replace window. As for pest control, resident has not called office or come in to inform us of any pest control issues. Yesterday when manager called, pest control was a concern of resident and [redacted] informed [redacted] that she has to come into the office to fill out paperwork to have pest control enter their apartment. Also, that they come out every Tuesday. [redacted] informed to resident if she would like to come in on (April 10, 2017) to fill  out paper work before we closed so that that the following day (Tuesday) her apartment could be sprayed. The resident never came in to sign any paperwork. Also, the lease agreement that was signed states that the pet policy is two pets per unit and residents are responsible to pay for pet deposit for each pet and also a monthly pet rent $30 per pet. If the resident would like a copy of the lease that was signed stating that, they are more than welcomed to come in the office and ask for a copy. The mouse issue was taken care of and handled when office was informed back in 2016.