The Enclave Apartments

Our former resident filed a complaint citing that they were unfairly charged for cleaning and carpet replacement upon moving out of the apartment We have reviewed the file and all relating documentation and can confirm that the charges assessed to the former resident, and ultimately filed with our collection agency, are extremely fair The photographs clearly show damage that was not present (as documented by the resident) at the time of move in The carpet damages include staining as well as bleach spotting that could not be repaired Though we could neutralize the bleach stain from worsening, it would not be repaired by dye These damages are not wear and tear and were incurred by this resident In good faith, we already reduced the cleaning fee Additionally, we are willing to reduce the balance owed by another $122, as the carpet vendor gave us a discount that we are willing to pass on to the former resident The lease agreement clearly states the resident’s responsibilities when vacating and returning possession of an apartment to us Though the resident gave the required notice, we were never requested to do an inspection prior to them moving out Additionally, our standard practice is only to inspect the units once they are returning the unit to us The condition of the unit prior to their move out would not guarantee the same condition when we receive the unit back from the resident after vacatingThe resident was provided the unit with brand new carpet and upon moving out one year later, we incurred a carpet replacement expense in order to replace it again due to their damages Our final offer to settle this disputed balance is $

Our former resident filed a complaint citing that they were unfairly charged for cleaning and carpet replacement upon moving out of the apartment. We have reviewed the file and all relating documentation and can confirm that the charges assessed to the former resident, and ultimately filed
with our collection agency, are extremely fair. The photographs clearly show damage that was not present (as documented by the resident) at the time of move in. The carpet damages include staining as well as bleach spotting that could not be repaired. Though we could neutralize the bleach stain from worsening, it would not be repaired by dye. These damages are not wear and tear and were incurred by this resident. In good faith, we already reduced the cleaning fee. Additionally, we are willing to reduce the balance owed by another $122, as the carpet vendor gave us a discount that we are willing to pass on to the former resident. The lease agreement clearly states the resident’s responsibilities when vacating and returning possession of an apartment to us. Though the resident gave the required notice, we were never requested to do an inspection prior to them moving out. Additionally, our standard practice is only to inspect the units once they are returning the unit to us. The condition of the unit prior to their move out would not guarantee the same condition when we receive the unit back from the resident after vacatingThe resident was provided the unit with brand new carpet and upon movin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me pending the replacement of vents that were painted over which they have already agreed to take care.
Regards,
[redacted]

Our former resident filed a complaint citing that they were unfairly charged for cleaning and carpet replacement upon moving out of the apartment.  We have reviewed the file and all relating documentation and can confirm that the charges assessed to the former resident, and ultimately filed with our collection agency, are extremely fair.  The photographs clearly show damage that was not present (as documented by the resident) at the time of move in.  The carpet damages include staining as well as bleach spotting that could not be repaired.  Though we could neutralize the bleach stain from worsening, it would not be repaired by dye.  These damages are not normal wear and tear and were incurred by this resident.  In good faith, we already reduced the cleaning fee.  Additionally, we are willing to reduce the balance owed by another $122, as the carpet vendor gave us a discount that we are willing to pass on to the former resident.  The lease agreement clearly states the resident’s responsibilities when vacating and returning possession of an apartment to us.  Though the resident gave the required notice, we were never requested to do an inspection prior to them moving out.  Additionally, our standard practice is only to inspect the units once they are returning the unit to us.  The condition of the unit prior to their move out would not guarantee the same condition when we receive the unit back from the resident after vacating. The resident was provided the unit with brand new carpet and upon moving out one year later, we incurred a carpet replacement expense in order to replace it again due to their damages.  Our final offer to settle this disputed balance is $688.54.