The End Records

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the first I'm hearing of "production delays"Neither one of the emails I have received have stayed that there were issues with the releaseBoth times I was told that it would ship within the week or soAttached to this are both emails I received from this companyNote that neither one makes mention of "production delays"They need to stop coming up with lame excuses, and take some responsibility for their delays in shipping, and poor business practicesIt should not take a company this long to send out productIf that's the case, they need to either take on more help to keep up with their demands, or get out of the businessThey need to own up to their faults, and get this shipped out ASAP In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This order has been fulfilled (315) and is being prepped for shipmentThe customer paid for [redacted] mailing class and those are 1st to go outWhen the order was fulfilled the customer was emailed and given there tracking number which will update in the next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I will be checking the tracking number regularly, until the item is en-route to my locationI will be in touch, if the shipment takes longer than what was stated by the business
Sincerely,
*** ***

We are sorry for the long wait but there have been numerous production delays when it come to this releaseWe are currently shipping the last few hundred orders as we speakWe have been shipping these orders in the order that they were receivedSo if you placed your order in December you are
towards the back of the ship out lineWe appreciate your patience and will get your order out to you as soon as we can

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is the first I'm hearing of "production delays". Neither one of the emails I have received have stayed that there were issues with the release. Both times I was told that it would ship within the week or so. Attached to this are both emails I received from this company. Note that neither one makes mention of "production delays". They need to stop coming up with lame excuses, and take some responsibility for their delays in shipping, and poor business practices. It should not take a company this long to send out product. If that's the case, they need to either take on more help to keep up with their demands, or get out of the business. They need to own up to their faults, and get this shipped out ASAP.
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This order has been fulfilled (3/**/15) and is being prepped for shipment. The customer paid for [redacted]  mailing class and those are 1st to go out. When the order was fulfilled the customer was emailed and given there tracking number which will update in the next week.

Review: I placed an order with this company for a box set for a band called HIM. The product is packed in a bundle named "The Die Hard Bundle". The order was made back in December of 2014, and they immediately took payment on the [redacted] of that month. I've contacted them twice already in regards to the extreme delay of my item being shipped. It's been three months and I have still yet to receive my order items.Desired Settlement: I would like for this company to expedite the delivery of my order ASAP. I would also like them to stop the practice of taking payment in advance before shipping items to their customers.

Business

Response:

We are sorry for the long wait but there have been numerous production delays when it come to this release. We are currently shipping the last few hundred orders as we speak. We have been shipping these orders in the order that they were received. So if you placed your order in December you are towards the back of the ship out line. We appreciate your patience and will get your order out to you as soon as we can.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the first I'm hearing of "production delays". Neither one of the emails I have received have stayed that there were issues with the release. Both times I was told that it would ship within the week or so. Attached to this are both emails I received from this company. Note that neither one makes mention of "production delays". They need to stop coming up with lame excuses, and take some responsibility for their delays in shipping, and poor business practices. It should not take a company this long to send out product. If that's the case, they need to either take on more help to keep up with their demands, or get out of the business. They need to own up to their faults, and get this shipped out ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This order has been fulfilled (3/**/15) and is being prepped for shipment. The customer paid for [redacted] mailing class and those are 1st to go out. When the order was fulfilled the customer was emailed and given there tracking number which will update in the next week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I will be checking the tracking number regularly, until the item is en-route to my location. I will be in touch, if the shipment takes longer than what was stated by the business.

Sincerely,

Review: I ordered a digital copy of a cd (Halo 4 soundtrack Vol 2) from the company online over 3 weeks ago. I never received instructions on how to obtain my copy after I paid despite receiving an email stating my order had been completed. I attempted to contact their customer service via email and phone, and only received one response via email several days later that asked if I wanted a refund. I said that I would be happy with just receiving my initial purchase, but have not heard anything back in a week now. I can only assume the company has stolen my money and has no intention of providing the product I purchased.Desired Settlement: I would at the very least like to obtain my purchase finally, but I also feel I deserve a full refund as well at this point for having to go through so much trouble over such a simple order.

Business

Response:

Response received from the business 6/**/13 at 1:47 PM

Our company was notified via postal mail that a customer made a complaint. Upon receiving the complaint the customer was emailed and refunded for the purchase they never received.