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The Endeka Group

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Reviews The Endeka Group

The Endeka Group Reviews (4)

Review: Endeka Wireless Group did not give me my refund. I asked for a refund because their company have a very poor internet service. The customer service agreed to give me a prorated refund of $89.99 on May 11, 2015. However, I have not received my refund as of July 30, 2015. I talked to different several customer service representatives and yet they promised me my check should received in mail, but I never received them.Desired Settlement: I just want my refund. I have recorded the invoice,

Review: This is the absolute worst internet service provider that has ever existed! First of all they have a monopoly at the only places they operate. The only reason anybody does business with them and purchases internet through them is because it is the ONLY option. I purchased the "turbo speed" Internet for an additional cost. I can do more using 3G on my phone than from my computer connected to Endeka's "turbo speed" Internet. It is $40/month and only includes one device. Its turbo speed is only relative to a lump of coal turning into a diamond, although that could happen pretty close to the same amount of time it takes to load a six second Vine video. Most of the day I literally can not access ANY internet sites, regardless of how data intensive the site is. There are small windows of opportunity that allow access to sites such as at approximately 0600-0630 hours and late at night from about 2300 hours to midnight. What a joke this company is. No wonder nobody has ever heard of it outside of the military and FLETC. That's the only reason the company is still in business!Desired Settlement: I just want to be able to access what I paid for: a reliable internet that I don't have to stay up late and lose sleep just to access. If that is not possible, I would like a full refund and free use of the current slow service until June 18, 2015. If these are granted, I will rescind all negative comments and reviews I have made about Endeka and its services and provide positive feedback.

Review: On 08-20-14 I placed a phone call to the Endeka Support number in order to resolve an issue involving no service for the past two days. The representative on the other line explained to me that the service is not functional and they do not know when the issue will be fixed. The service returned the next day but was well below the advertised speed of 5 MBPS. I ran several speed tests in the following days, none of which surpassed 3 MBPS.

On 08-23-14 I called Endeka Support to say that the service has been well below the advertised speeds. I was told that I should monitor the speeds for a couple of days to see if the speeds improve. I did this for two days, only to have very slow speeds of under 2 MBPS and constant hourly loss of connection.

On 08-25-14 I called and I was told to run a speed test which resulted in a speed of 2.28 MBPS. I was advised to call back to run another speed test because I was online in peak hours and that usually ends at around 8:30 pm. I ran a speed test at that time which came in at a slower speed of 2.03 MBPS. I called at 8:30 pm and I spoke with [redacted] who told to me that the peak hours actually run through 10:00 pm. I stressed to [redacted] that I would do whatever it takes (even upgrading to a higher speed) for my internet to be functional, as I need it for school. I was told that I was already at the highest service and that I can cancel if I was unhappy. I told him this was not an option. I explained that I am paying for a premium service that has speeds slower than their lower-priced standard service of 2.5 MBPS and if he can help my situation. He said no and that I can cancel. I asked to speak to a supervisor and spoke to John to explain my dilemma. I asked if at a minimum, they can charge me at the rate of the standard service of 2.5 MBPS as my speeds do not even surpass that quantity. He told me "People before you have dealt with this issue in the past." I was basically told that since they are my only option that I must accept it.Desired Settlement: It took me over 2 hours to complete this form because of interrupted service. I understand that issues arise with network problems, but I would like for Endeka Wireless to at least offer their customers some type of credit or adjustment of price if their service is not what they are advertising. Employees should be empowered to make these adjustments for customers. They should be able to recognize that a customer is being charged for a premium service and offered a standard one, and have the ability to quote the customer at the rate of the service they are actually receiving. Please allow for credits and/or adjustments for employees so they can actually assist the customers instead of serving as barrier to legitimate issues coming from us. Thank you.

Review: For two weeks now endeka wireless' internet service to [redacted] has been unsatisfactory. It doesn't work! The 24/7 customer complaint system is broke as well. I've placed a complaint with them personally and was told that I would receive a call ASAP by corporate ([redacted]) to ensure that my complaint was looked into. Nothing has been done. Endeka's service is worthless.Desired Settlement: I am at a loss, out of money, and nothing will be done by this company. I just want your company to fix your service that you promise to provide ASAP.

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Description: Internet Services

Address: San Diego, California, United States, 92130

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