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The Engine Pros & Machine Shop, Inc.

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Reviews The Engine Pros & Machine Shop, Inc.

The Engine Pros & Machine Shop, Inc. Reviews (6)

The vehicle need additional partsWas not sold or replaced at time of repairAdvised customer new parts will cost $1200-Customer stated they did not have that kind of moneyAdvised customer we can try to locate good used ones for cheaper cost but it will take some timeShop offered
customer loaner vehicle for the time her vehicle is doneWe are trying to help our customer.

I am rejecting this response because: I do have money and gave already for a engine replacementHe said it was fix after paying for a engine and the drums he said it neededThen said it needs timeing to be fix, then that didn't work, then its the air sensor, and now its not that eitherNow its a electric computer partWhen does it endWhat happens if I give the Machine Shop another dime and that doesn't workits been about months without a carAnd just barely offered a car to drive till the VW Jetta is fix? I don't want a borrow a car on their lotIf any I would want to get a Rental Car at their expense

? I am rejecting this response because: I do have money and gave already for a engine replacementHe said it was fix after paying for a engine and the drums he said it neededThen said it needs timeing to be fix, then that didn't work, then its the air sensor, and now its not that eitherNow its a electric computer partWhen does it endWhat happens if I give the Machine Shop another dime and that doesn't workits been about months without a carAnd just barely offered a car to drive till the VW Jetta is fix? I don't want a borrow a car on their lotIf any I would want to get a Rental Car at their expense

Customer [redacted] contacted us on 9/7/at 9:AM? regarding her dodge magnum, she has stated that there was an engine noise coming from her engine after she had just done her mile oil & filter change service as stated in the warranty contractWe agreed to make an appointment
on 9/25/to check her vehicle's engine to find out what is causing the noise (customer agreed)we have also stated that as long as everything stated in contract was meet and the noise was not coming from the lifters (which was declined to be replace by customer at time of repairs) we would fix it at no chargecustomer became very upset and disrespectful threatening that now she would now file a complain with the Revdex.com (even though she already did before 8/31/to be exact) and "stating that she would get dirty" ending the call with exact words "motherfkers"Before the call on 9/7/took place her husband had called time on 8/29/at 10:AM &? 6:PM stating the same problem and that lifter were originally included, which is incorrect as it is stated in the ad and when given the option the replace them was declined by both Daniel husband and Donna wife when report on condition of parts was given to them by phonewhen this was mentioned the him he simply just hung up while I was explaining, which was very disrespectful of his partWe are a very reasonable company willing to work with all of our customers in a nice, respectful, & positive manner but when customers only want to hear only what is to there best interest only and be very rude & disrespectful to our customer service reps than that's something we can not and will not work with and will reserve the right to refuse service to such customer(s)

The vehicle need additional parts. Was not sold or replaced at time of repair. Advised customer new parts will cost $1200-1500.00. Customer stated they did not have that kind of money. Advised customer we can try to locate good used ones for cheaper cost but it will take some time. Shop offered...

customer loaner vehicle for the time her vehicle is done. We are trying to help our customer.

Customer [redacted] contacted us on 9/7/17 at 9:17 AM  regarding her dodge magnum, she has stated that there was an engine noise coming from her engine after she had just done her 200 mile oil & filter change service as stated in the warranty contract. We agreed to make an appointment...

on 9/25/17 to check her vehicle's engine to find out what is causing the noise (customer agreed). we have also stated that as long as everything stated in contract was meet and the noise was not coming from the lifters (which was declined to be replace by customer at time of repairs) we would fix it at no charge. customer became very upset and disrespectful threatening that now she would now file a complain with the Revdex.com (even though she already did before 8/31/17 to be exact) and "stating that she would get dirty" ending the call with exact words "motherfkers". Before the call on 9/7/17 took place her husband had called 2 time on 8/29/17 at 10:14 AM & 6:13 PM stating the same problem and that lifter were originally included, which is incorrect as it is stated in the ad and when given the option the replace them was declined by both Daniel husband and Donna wife when report on condition of parts was given to them by phone. when this was mentioned the him he simply just hung up while I was explaining, which was very disrespectful of his part. We are a very reasonable company willing to work with all of our customers in a nice, respectful, & positive manner but when customers only want to hear only what is to there best interest only and be very rude & disrespectful to our customer service reps than that's something we can not and will not work with and will reserve the right to refuse service to such customer(s).

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Address: 4751 E State St STE A, Montclair, California, United States, 91762-3916

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