The Equity Group

Property management company Equity Group did a move out walk through without me there, after I requested to be thereThen they charged me for things The Equity Group charged me for things that I had already done after they did a walk through without meI had t requested to be at the walk throughI have photos and video of the property from the day I moved outWhen I called and questioned them I wa told, "we have to get the money from someone"When I asked for a supervisor they said he was unavailableThey also said that the owner made them charge us but then asked me not to call and bother the owner to confirm that informationThey took over $to change light bulbs and clean carpets, that I had already paid to have cleaned and give them a cancelled check as they had asked

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 4, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ The tenant called the schedule the walk through on the same day that they were moving outOur move out coordinator was booked for the day and could not make it thereWe schedule walk through of move outs up to weeks in advance as indicated in the day notice that they signedThe tenant failed to schedule an inspection in advance so we walked the unit after they turned in keys to usWe charged the tenant for Cleaning and Carpet Cleaning because the receipts that they provided indicated that it was not done by a professional - our move out coordinator tried to contact the tenant to get the phone numbers of the cleaner and carpet cleaner so we could send them back out to do a proper job but the tenant did not call backWe hired another crew to do the work and billed the tenant for it because it was not done properly by the tenantWe also charged for removing a shelf that the tenant installed, replacing blinds in the kitchen that were broken, missing light bulbs and dirty AC Filters We feel that the tenant did not have the home cleaned and carpet cleaned by a professional and failed to remedy the situation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) As is clearly stated in the Equity Groups response above, they were 100% aware that we wanted to be there for the move out walk through, yet they did it without us? Before they even did the walk through they complained about our receipts for carpet cleaning and house cleaning services, so we took copies of our cancelled checks and business cards from the companies who did the work as proof that they were legitimateThis was done on March 10th at which time we again requested a walk through dateThey said they would contact the move out coordinator and get back to us with a walk through date, they never didWe didn't know the walk through had been done until we got our paperwork showing that they charged us for carpet cleaning and house cleaningI called and asked why I hadn't been notified about the walk through was told by a woman named Tara that she wasn't aware we wanted to be there? She also stated that had she been given the contact information for our carpet and house cleaning companies she would have had them redo what she felt was wrongWhen I informed her she had the info prior to the walk through and that I wanted my money back she told me that the owner said to charge usShe also stated "we have to get the money from somewhere" and when I was unhappy with that response she got angry and said it's too late to do anything now anywayAt this point I asked for her bossAfter a few moments with him denying that he knew we wanted to be there for the walk through he finally said, "well it was your fault for trying to schedule it the same day you moved out" at which point I said, " so you did know we wanted to be at the walk through and you did it without us anyway" and then he got angry and denied he said thatI informed him that my coworker was listening to this conversation and that he heard his(the man from equity group) previous statement of knowledge that we wanted to be at the walk through, and at that point the employee from equity group said "if you don't like what we did take us to small claims court"My coworker heard this statement as wellI also have photos and video of the property the day we moved out and the Equity Group wouldn't look at themThe Equity Group also wouldn't return my calls or allow me to speak to any other employees about my feelings that they were dishonest, that they committed fraud because they claimed the property needed work that it didn't, that they wouldn't provide receipts showing that they paid someone for the work they claimed needed to be done, and that they had violated my right as a renter to be at a walk through after two requests to be thereDuring the time we were living at this property the Equity Group also never answered any of our repair requests and their employee, Tara stated that that was because the owner wouldn't Approve the repairsSo we lived with a leaking roof, a leaking water heater and a great deal of mold in this homeAll of which should have been taken care od for safety reasonsWe also had to remove and pay the disposal fee for a broken spa that had exposed electrical wires because the Equity Group kept telling us that the owner was responsible for that and they would get back to us after they spoke to themAgain, we never heard back from them, so we removed it ourselves and paid the disposal feeWe also had to replace the air comditioning\heating thermostat because it was broken and our electrical bill tripledThe Equity Group said the owner would replace it, and that never happened, so in the interest of not paying a tripled electric bill, we replaced itWe were never reimbursed for any of these repairs and would have never complained until the Equity Group was dishonest and greedyThese are also some of the reasons we left the propertyMy coworker mentioned above, who was there when I spoke to the Equity Group male employee for the final time, is [redacted] ***, and he is willing to make a formal statement if necessaryAlso, they mentioned we were charged for a dirty air filter, and that is surprising because we left multiple, brand new air filters in the hall closet of the propertyThis just shows their desire to take money whether it's right or not Final Consumer Response / [redacted] (2000, 10, 2016/04/12) */ I have reached a resolution with the company and they would like me to remove my complaint

The Equity Group took over my lease in 11/ I had lived at the property for over four years and in 12/I received a day notice to vacate I called to find out why and I was told they didn't have to give me a reason and [redacted] told me she showed my rent was always paid on time and no negative info was in my fileI was given a prorated amount to pay up until Feb I called and requested to move out on 2/20/and was approved but was advised the additional rent would have to be taken out of my deposit I attempted to pay my rent on 2/1/online but the website refused to take my payment I called staff and was advised the $rent would be taken out of my $deposit I moved out on 2/20/and turned in the keys to the home I received a message on 2/confirming the keys were receivedThe rental company had my email address, cell phone, and mailing address (old address was also forwarded to new address.) I was not expecting a large refund partly becaus

The Equity Group took over my lease in 11/ I had lived at the property for over four years and in 12/I received a day notice to vacate I called to find out why and I was told they didn't have to give me a reason and *** told me she showed my rent was always paid on time and no negative info was in my fileI was given a prorated amount to pay up until Feb I called and requested to move out on 2/20/and was approved but was advised the additional rent would have to be taken out of my deposit I attempted to pay my rent on 2/1/online but the website refused to take my payment I called staff and was advised the $rent would be taken out of my $deposit I moved out on 2/20/and turned in the keys to the home I received a message on 2/confirming the keys were receivedThe rental company had my email address, cell phone, and mailing address (old address was also forwarded to new address.) I was not expecting a large refund partly becaus

Property management company Equity Group did a move out walk through without me there, after I requested to be thereThen they charged me for things
The Equity Group charged me for things that I had already done after they did a walk through without meI had t requested to be at the walk throughI have photos and video of the property from the day I moved outWhen I called and questioned them I wa told, "we have to get the money from someone"When I asked for a supervisor they said he was unavailableThey also said that the owner made them charge us but then asked me not to call and bother the owner to confirm that informationThey took over $to change light bulbs and clean carpets, that I had already paid to have cleaned and give them a cancelled check as they had asked

This company deducted items from my lease deposit that were incorrect and or completely fictitiousThey took the entire deposit of They did not provide any proof or evidence of their deductions

Initial Business Response /* (1000, 5, 2016/03/15) */
The tenant called the schedule the walk through on the same day that they were moving out. Our move out coordinator was booked for the day and could not make it there. We schedule walk through of move outs up to 2 weeks in advance as...

indicated in the 30 day notice that they signed. The tenant failed to schedule an inspection in advance so we walked the unit after they turned in keys to us. We charged the tenant for Cleaning and Carpet Cleaning because the receipts that they provided indicated that it was not done by a professional - our move out coordinator tried to contact the tenant to get the phone numbers of the cleaner and carpet cleaner so we could send them back out to do a proper job but the tenant did not call back. We hired another crew to do the work and billed the tenant for it because it was not done properly by the tenant. We also charged for removing a shelf that the tenant installed, replacing blinds in the kitchen that were broken, missing light bulbs and dirty AC Filters.
We feel that the tenant did not have the home cleaned and carpet cleaned by a professional and failed to remedy the situation.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As is clearly stated in the Equity Groups response above, they were 100% aware that we wanted to be there for the move out walk through, yet they did it without us? Before they even did the walk through they complained about our receipts for carpet cleaning and house cleaning services, so we took copies of our cancelled checks and business cards from the companies who did the work as proof that they were legitimate. This was done on March 10th at which time we again requested a walk through date. They said they would contact the move out coordinator and get back to us with a walk through date, they never did. We didn't know the walk through had been done until we got our paperwork showing that they charged us for carpet cleaning and house cleaning. I called and asked why I hadn't been notified about the walk through was told by a woman named Tara that she wasn't aware we wanted to be there? She also stated that had she been given the contact information for our carpet and house cleaning companies she would have had them redo what she felt was wrong. When I informed her she had the info prior to the walk through and that I wanted my money back she told me that the owner said to charge us. She also stated "we have to get the money from
somewhere" and when I was unhappy with that response she got angry and said it's too late to do anything now anyway. At this point I asked for her boss. After a few moments with him denying that he knew we wanted to be there for the walk through he finally said, "well it was your fault for trying to schedule it the same day you moved out" at which point I said, " so you did know we wanted to be at the walk through and you did it without us anyway" and then he got angry and denied he said that. I informed him that my coworker was listening to this conversation and that he heard his(the man from equity group) previous statement of knowledge that we wanted to be at the walk through, and at that point the employee from equity group said "if you don't like what we did take us to small claims court". My coworker heard this statement as well. I also have photos and video of the property the day we moved out and the Equity Group wouldn't look at them. The Equity Group also wouldn't return my calls or allow me to speak to any other employees about my feelings that they were dishonest, that they committed fraud because they claimed the property needed work that it didn't, that they wouldn't provide receipts showing that they paid someone for the work they claimed needed to be done, and that they had violated my right as a renter to be at a walk through after two requests to be there. During the time we were living at this property the Equity Group also never answered any of our repair requests and their employee, Tara stated that that was because the owner wouldn't Approve the repairs. So we lived with a leaking roof, a leaking water heater and a great deal of mold in this home. All of which should have been taken care od for safety reasons. We also had to remove and pay the disposal fee for a broken spa that had exposed electrical wires because the Equity Group kept telling us that the owner was responsible for that and they would get back to us after they spoke to them. Again, we never heard back from them, so we removed it ourselves and paid the disposal fee. We also had to replace the air comditioning\heating thermostat because it was broken and our electrical bill tripled. The Equity Group said the owner would replace it, and that never happened, so in the interest of not paying a tripled electric bill, we replaced it. We were never reimbursed for any of these repairs and would have never complained until the Equity Group was dishonest and greedy. These are also some of the reasons we left the property. My coworker mentioned above, who was there when I spoke to the Equity Group male employee for the final time, is [redacted], and he is willing to make a formal statement if necessary. Also, they mentioned we were charged for a dirty air filter, and that is surprising because we left multiple, brand new air filters in the hall closet of the property. This just shows their desire to take money whether it's right or not.
Final Consumer Response /* (2000, 10, 2016/04/12) */
I have reached a resolution with the company and they would like me to remove my complaint

When an account is sent to the collection agency it is sent with the address that we have on file which was the address that the tenant moved out of. We did not have a forwarding address so the collection agency must have found it on their own. A copy of the disposition statement was emailed to the tenant today. We have no way of knowing if she forwarded her mail or if she received the mailing that we sent. We do not feel that we dropped the ball on this in any way.

We feel that the charges for the tenant move out were appropriate and handled correctly. You will find information on the move out including a scan of the documentation that we collected during the process of the move out. The letter from Ms. [redacted] has no forwarding address so the disposition...

statement was send to her last known address within the 21 day period. You will also find a letter from Ms. [redacted] letting us know that items were left behind in the home. We have enclosed just 3 of the 51 photos that we taken at the time of move out. We will be happy to provide the remaining photos if needed. The bottom line is that the home was not returned to us in even a marginal condition and the tenant was only charged for cleaning and trash haul of the items that were left behind.

We received the following from the tenant and thought the case was revised and closed.
From: [redacted] [mailto:[redacted]]
Sent: Wednesday, March 01, 2017 7:46 AM
To: [redacted]
Subject: Re: CA Tenant...

Rights/landlord Responsibilities
[redacted], I talked with Jon directly and have closed the matter. I understand
the difficult position your were in on this matter and appreciate your
willing to work on it. I did receive a portion of the deposit back from the
land owner after all. Please understand that I am merely looking out for my
family. I will note the outcome and upgrade any comments I have put on the
social media platform and on the Revdex.com.
I am also requesting that you verify my lease payments to a company that
will report them on my behalf to the credit reporting agencies. I don't
want to rent any longer than I need to!
Again-- thank you for your patience and professionalism
-[redacted]

Initial Business Response /* (1000, 5, 2016/03/15) */
The tenant called the schedule the walk through on the same day that they were moving out. Our move out coordinator was booked for the day and could not make it there. We schedule walk through of move outs up to 2 weeks in advance as indicated...

in the 30 day notice that they signed. The tenant failed to schedule an inspection in advance so we walked the unit after they turned in keys to us. We charged the tenant for Cleaning and Carpet Cleaning because the receipts that they provided indicated that it was not done by a professional - our move out coordinator tried to contact the tenant to get the phone numbers of the cleaner and carpet cleaner so we could send them back out to do a proper job but the tenant did not call back. We hired another crew to do the work and billed the tenant for it because it was not done properly by the tenant. We also charged for removing a shelf that the tenant installed, replacing blinds in the kitchen that were broken, missing light bulbs and dirty AC Filters.
We feel that the tenant did not have the home cleaned and carpet cleaned by a professional and failed to remedy the situation.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As is clearly stated in the Equity Groups response above, they were 100% aware that we wanted to be there for the move out walk through, yet they did it without us? Before they even did the walk through they complained about our receipts for carpet cleaning and house cleaning services, so we took copies of our cancelled checks and business cards from the companies who did the work as proof that they were legitimate. This was done on March 10th at which time we again requested a walk through date. They said they would contact the move out coordinator and get back to us with a walk through date, they never did. We didn't know the walk through had been done until we got our paperwork showing that they charged us for carpet cleaning and house cleaning. I called and asked why I hadn't been notified about the walk through was told by a woman named Tara that she wasn't aware we wanted to be there? She also stated that had she been given the contact information for our carpet and house cleaning companies she would have had them redo what she felt was wrong. When I informed her she had the info prior to the walk through and that I wanted my money back she told me that the owner said to charge us. She also stated "we have to get the money from
somewhere" and when I was unhappy with that response she got angry and said it's too late to do anything now anyway. At this point I asked for her boss. After a few moments with him denying that he knew we wanted to be there for the walk through he finally said, "well it was your fault for trying to schedule it the same day you moved out" at which point I said, " so you did know we wanted to be at the walk through and you did it without us anyway" and then he got angry and denied he said that. I informed him that my coworker was listening to this conversation and that he heard his(the man from equity group) previous statement of knowledge that we wanted to be at the walk through, and at that point the employee from equity group said "if you don't like what we did take us to small claims court". My coworker heard this statement as well. I also have photos and video of the property the day we moved out and the Equity Group wouldn't look at them. The Equity Group also wouldn't return my calls or allow me to speak to any other employees about my feelings that they were dishonest, that they committed fraud because they claimed the property needed work that it didn't, that they wouldn't provide receipts showing that they paid someone for the work they claimed needed to be done, and that they had violated my right as a renter to be at a walk through after two requests to be there. During the time we were living at this property the Equity Group also never answered any of our repair requests and their employee, Tara stated that that was because the owner wouldn't Approve the repairs. So we lived with a leaking roof, a leaking water heater and a great deal of mold in this home. All of which should have been taken care od for safety reasons. We also had to remove and pay the disposal fee for a broken spa that had exposed electrical wires because the Equity Group kept telling us that the owner was responsible for that and they would get back to us after they spoke to them. Again, we never heard back from them, so we removed it ourselves and paid the disposal fee. We also had to replace the air comditioning\heating thermostat because it was broken and our electrical bill tripled. The Equity Group said the owner would replace it, and that never happened, so in the interest of not paying a tripled electric bill, we replaced it. We were never reimbursed for any of these repairs and would have never complained until the Equity Group was dishonest and greedy. These are also some of the reasons we left the property. My coworker mentioned above, who was there when I spoke to the Equity Group male employee for the final time, is [redacted], and he is willing to make a formal statement if necessary. Also, they mentioned we were charged for a dirty air filter, and that is surprising because we left multiple, brand new air filters in the hall closet of the property. This just shows their desire to take money whether it's right or not.
Final Consumer Response /* (2000, 10, 2016/04/12) */
I have reached a resolution with the company and they would like me to remove my complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]4, and find that this resolution is satisfactory to me.

I am rejecting this response because:I read the statement from Equity Group and have yet to see any detailed billing of what I owe.  The fact that the Collection Agency was able to send me a letter to my current address isproof that Equity had my new address.  All I'm asking for is a detailed billing of my charges with receipts.  How could I possibly pay something that I knew NOTHING about!  My creditis VERY important to me and and I never received any documents why they would send me to a creditor.  My old address was forwarded to my new address, my cell phone # is the same, and myemail address is the same!  The president of the company sent me an email on 2/15/17 regarding move out feedback but I can't get a courtesy email or phone call prior to sendingme to a collection agency?  Bottom line I need to see the accounting and proof of receipts.  I truly feel like there was no effort on Equity Groups behalf.  I feel like they droppedthe ball and sold their debt to a collection agency.  At this point I don't want to hurt my credit.  If I do owe a balance I will pay it but it's not fair to blemish my credit for somethingI didn't even know about.

I have delt with this company for 6 months. After I moved from the residence I was charged a maintenance fee of 400 dollars for light bulbs batteries and an ac filter Which I replaced prior to moving. I talked to the property manager which said and I have the receipt that we are square that I owe nothing (Due to them keeping both my deposits). Also it has been a year and I have received nothing regarding any debt from them. They gave me a bad report when I tried to get another place saying I owed them over $1000 dollars which is not possible. I would never recommened this company there are plenty of other property management companys to choose from in the Visalia area and I would not have them manage any property as they dont clean up after tenants leave. The property I rented required me to make several dump runs and clean all the dead mice and bugs from the cubbard and bathroom area's.