Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.I wanted to advise you that my issue with the Exit Light Company has been resolved. The company reached out to me right after you forwarded the complaint. They acted professionally, graciously accepted responsibility for the problem, apologized for having dropped the ball in responding to me earlier, and very generously credited me not only what they owed me but insisted on refunding the entire amount of the order due to their poor performance in responding to the issue earlier
As a result I am totally satisfied and no longer require your services in resolving this issue. Thank you for providing the pathway that seemed to cut through any bureaucracy on their end resulting in both this outcome and a reexamination on their part of how they handle customer complaints. I am confident the next person will receive a more attentive response should anyone else experience an order issue with them
Thank you for your attention in this matter.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.I wanted to advise you that my issue with the Exit Light Company has been resolved. The company reached out to me right after you forwarded the complaint. They acted professionally, graciously accepted responsibility for the problem, apologized for having dropped the ball in responding to me earlier, and very generously credited me not only what they owed me but insisted on refunding the entire amount of the order due to their poor performance in responding to the issue earlier
As a result I am totally satisfied and no longer require your services in resolving this issue. Thank you for providing the pathway that seemed to cut through any bureaucracy on their end resulting in both this outcome and a reexamination on their part of how they handle customer complaints. I am confident the next person will receive a more attentive response should anyone else experience an order issue with them
Thank you for your attention in this matter.
Regards,
*** ***