The Eye Care Group

After reviewing the circumstances of the patient's complaint, an additional refund was issued for $[redacted] Practice Administrator

Initial Business Response / [redacted] (1000, 6, 2015/03/30) */ We are sorry for the difficulty Ms [redacted] experienced with usOur policy for a glasses remake is to give credit for the current lenses being remade and charge only the difference if new pair exceeds the cost of the current In this case, Ms [redacted] purchased both a distance pair and a reading pair of lenses but has decided to try a single pair of progressive lens glasses insteadShe expected a credit for the two pair we have already madeAlthough we would normally provide credit for only one pair of lenses, for which we have already credited her, we are also willing to provide credit for the second pairIn addition, we will make a new pair of progressive glasses for herHer cost will only be $dollars for changeWe discussed this on 03/26/with Ms [redacted] and she accepts this resolution Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/04/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) From: [redacted] (mailto: [redacted] @gmail.com) Sent: Friday, April 03, 8:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) I am sorry for the delay, the email showed up in my promotions folder instead of my Inbox folderThank you for taking care of me! This was the first time I ever had to do this and I am well pleased with how everything was handledAgain, thank you for making a difference!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After reviewing the circumstances of the patient's complaint, an additional refund was issued for $195.60.[redacted] Practice Administrator

Initial Business Response /* (1000, 6, 2015/03/30) */
We are sorry for the difficulty Ms. [redacted] experienced with us. Our normal policy for a glasses remake is to give credit for the current lenses being remade and charge only the difference if new pair exceeds the cost of the current....


In this case, Ms. [redacted] purchased both a distance pair and a reading pair of lenses but has decided to try a single pair of progressive lens glasses instead. She expected a credit for the two pair we have already made. Although we would normally provide credit for only one pair of lenses, for which we have already credited her, we are also willing to provide credit for the second pair. In addition, we will make a new pair of progressive glasses for her. Her cost will only be $12 dollars for change. We discussed this on 03/26/15 with Ms. [redacted] and she accepts this resolution.
Initial Consumer Rebuttal /* (2000, 8, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Friday, April 03, 2015 8:06 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
I am sorry for the delay, the email showed up in my promotions folder instead of my Inbox folder. Thank you for taking care of me! This was the first time I ever had to do this and I am well pleased with how everything was handled. Again, thank you for making a difference!