The Eyeglass Place

From: [redacted] Sent: Monday, July 07, 1:PM To: [email protected] Subject: Complaint ID [redacted] This is to advise you that the Eyeglass Place has refunded my money Complaint ID [redacted] Thank you for your time and effort /> [redacted] ***

From: [redacted]
Sent: Monday, July 07, 2014 1:10 PM
To: [email protected]
Subject: Complaint ID [redacted]
This is to advise you that the Eyeglass Place has refunded my money.  Complaint ID [redacted].  Thank you for your time and effort.
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                                                                                                [redacted]

Review: Had cataract surgery. Brought new prescription to this vendor. Was not informed that they were not a [redacted] provider. Was told that that they would submit the [redacted] paper work for me. Paid full amount using [redacted] denied any payment because this vendor is not approved. This vendor knew full well that my claim would be denied when they submitted the claim. Upon questioning them about the denial of claim, they told me to appeal the claim, stating that other customers had,and had been successful. They told me to say that as an American citizen, I should have the choice of choosing my own vendor. I told them had I been aware that they were not [redacted] approved, I would never had purchased my glasses there.Desired Settlement: Refund. Notice to future customers that they are not [redacted] approved. As a senior citizen, and on a fixed income, it is difficult to pay out of pocket for something that would have been covered by [redacted].

Consumer

Response:

From: [redacted]

Sent: Monday, July 07, 2014 1:10 PM

To: [email protected]

Subject: Complaint ID [redacted]

This is to advise you that the Eyeglass Place has refunded my money. Complaint ID [redacted]. Thank you for your time and effort.

[redacted]