The Eyes Have It

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me [redacted] Bell, the business owner, made a very strong effort to resolve the issues in a timely way I received my replacement lenses yesterday and they now appear to be working as promised Also, [redacted] issued a partial refund as a good faith gesture, which was much-appreciated Thank you for your assistance in resolving this matter Regards, [redacted] ***

[redacted] ,This a copy of email from [redacted] from 8/8/15.Thanks--Dennis---------- Forwarded message ----------From: " [redacted] >Date: Aug 8, 3:AMSubject: Re: Your glassesTo: "dennis b***" < [redacted] >Cc: The new lenses are goodI checked the status of the case with Revdex.com but I can't update itThe system says that they will contact me once I am required to give a responseOn Saturday, August 8, 2015, dennis b [redacted] < [redacted] > wrote:Hello [redacted] ,It was a pleasure working with you Thursday I'm checking to see if you have any questions and if your happy with the new lenses.Dennis

I called the customer about the complaint and we are currently resovling the issue He is out of town on business until approximately March 16th We offered to complete the job and refund 50% of the purchaseprice I’ve
already called him to bring in his frame so that we can makethe lenses when he returns He has been a customer of ours in the pastand decided not to start the process over at another store I will call or write when this is resolved
Thanks,
*** JBell
Owner
The Eyes Have It

[redacted],This a copy of email from [redacted] from 8/8/15.Thanks--Dennis---------- Forwarded message ----------From: "[redacted]>Date: Aug 8,...

2015 3:12 AMSubject: Re: Your glassesTo: "dennis b[redacted]" <[redacted]>Cc: The new lenses are good. I checked the status of the case with Revdex.com but I can't update it. The system says that they will contact me once I am required to give a response. On Saturday, August 8, 2015, dennis b[redacted] <[redacted]> wrote:Hello [redacted],It was a pleasure working with you Thursday.  I'm checking to see if you have any questions and if your happy with the new lenses.Dennis

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  [redacted] Bell, the business owner, made a very strong effort to resolve the issues in a timely way.  I received my replacement lenses yesterday and they now appear to be working as promised.  Also, [redacted] issued a partial refund as a good faith gesture, which was much-appreciated.
Thank you for your assistance in resolving this matter.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted],This a copy of email from [redacted] from 8/8/15.Thanks--Dennis---------- Forwarded message ----------From: "[redacted]...

[redacted]>Date: Aug 8, 2015 3:12 AMSubject: Re: Your glassesTo: "dennis b[redacted]" <[redacted]>Cc: The new lenses are good. I checked the status of the case with Revdex.com but I can't update it. The system says that they will contact me once I am required to give a response. On Saturday, August 8, 2015, dennis b[redacted] <[redacted]> wrote:Hello [redacted],It was a pleasure working with you Thursday.  I'm checking to see if you have any questions and if your happy with the new lenses.Dennis