The Family Auto Center

Initial Business Response / [redacted] (1000, 8, 2015/09/04) */ My Name is [redacted] Owner of The Family Auto Cnter I just recieve this letter on September XX XXXX Case # XXXXXXXX; [redacted] I want to apoloOe for the inconvenience , I wasn't aware about what Mr[redacted] wept thruOn that time I had Maternity Leave, I let in charge [redacted] back then he was my Sales person , he did not inform me about this problm I'll start responcVng his ComplaintHe said the tags from the car were Expired , we gad e him a permit from the DMV that is Valid for Days ( R.O.S ) about the problems on the car Ford Expediton I want to fix the problems mention on the complaint , also I want to let know that I Closed Location B ,undage Ln for personal problems , not because I was trying to hide Am Open 9:aril 6:00pm on Ming Ave my Phone #.XXX-XXX-XXXX fax XXX-XXX-XXXX Cell: XXX-XXX-XXXX I do apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/11) */ To Whom It May Concern: Please consider this email as a response to a recent letter that I received from Revdex.com On 9/4/15, I received a telephone call from the Salesman who sold me the Ford Expedition During the conversation, he stated, "I can't believe that you reported me to the Revdex.com." Then I abruptly hung up the phone due to his threatening demeanor voice That Friday evening, I received a call from the Owner of Family Auto During the conversation he apologized for the inconvenience and promised to repair my vehicle along with replacing my four tires I was shocked and amazed of his kindness However, the following day the Owner retracted his promises On Saturday, I brought the car to the Owner as requested He inspected my car but didn't do any repairs He told me that he had to order parts and requested that I return to his repair shop on Monday I followed his directions and returned with my vehicle Once again he told me that he couldn't repair my car because his mechanic was available Then I asked about the tires that he promised and the Owner stated, "I can't replace the tires." I have tried numerous to be cooperative with the Owner Unfortunately, the Owner still have not repaired my vehicle Which leaves me to believe that the Owner will not repair my vehicle appropriately Therefore, I am seeking additional assistance from Revdex.com with the following: 1) Communicating to the Owner about my concerns 2) Seeking assistance with receiving a refund on my warranty 3) Or have the Owner pay an independent mechanic of my choice to repair my vehicle If you have any additional questions, please call me at XXX-XXX-XXXX or email me at [redacted] @gmail.com Thank you for your time and consideration, [redacted] Final Business Response / [redacted] (4000, 12, 2015/09/16) */ I got in touch with Mr [redacted] We offer him an apology also we told him to bring the car to get inspected he did bring the car, we told him we were going o fix it he left the car for around Hrs we weren't able to start the job I was waiting for the mechanic to come to my shop and fix the car, I told Mr [redacted] to bring the car the next day he had to leave it for the day so we can fix, he did bring the truck it was Monday Labor Day I told him that he had to leave the cartill 6pm but then He said " he couldn't leave it because he had plans with his girlfriend later that day so we told him to bring the car whenever he has a chance or time and were still waiting for him were been calling him for the past week more than twice a day and his not answering about the tires he just mention on the second complain or second letter I send my first response stating I will only fix the things he had mention Now he wants to get tires? he did not mention that on the first staiment Final Consumer Response / [redacted] (4200, 14, 2015/09/17) */ I am responding to the letter that [redacted] had written on September 03, In the letter Ms [redacted] inaccurately painted a picture as to what had led to my complaint with Revdex.com These are the following facts that had actually occurred: Ms [redacted] had stated repeatedly in the letter that she had made several attempts to contact me I have never met or spoken to [redacted] The only person that I had communication with pertaining to my complaints was with a gentleman named Hector who claimed he was the business owner of Family Autos Ms [redacted] stated that she never promised to replace all my tires That is not true Matter of fact, [redacted] who represented Ms [redacted] and I had a detailed conversation pertaining to my tires with me On 9-5-15, [redacted] I explained that the Salesman who sold me the vehicle had stolen thousands of dollars from his business and was looking for hm I informed [redacted] that I knew the whereabouts of the Salesman and all the problems that the vehicle had Then [redacted] began to question if the tires to my vehicle needs to be replaced I replied, "Yes." [redacted] said if show me where the Salesman works I will replace all four of your tires That next day I drove my vehicle to the facility Please note I have a witness who was present that can testify that [redacted] did offer to replace my tires but after I showed [redacted] who the Salesman worked, [redacted] decided to change his mind about replacing the tires Clearly I was being used by [redacted] to find the whereabouts of the Salesman [redacted] If you need additional information, I can provide the name and telephone number of the person who witness the conversation Ms [redacted] had stated in the letter that I brought my vehicle to her facility twice That incorrect, I have brought my vehicle to her facility three times I have made several attempts to have Hector to repair my vehicle, however, he did not fulfilled his written and verbal agreements Ms [redacted] had stated that she owns automobile shop on her premises where she can repair my vehicle That is also incorrect Upon arrival, I discovered that she doesn't have an automobile shop Actually, she owns a small old car dealer facility that doesn't contain any tools or equipment to properly fix my vehicle Clearly Ms [redacted] has not been entirely honest and has been operating her business poorly She has other people to represent her and make business decisions on her behalf She does not have a shop to repair my vehicle properly Nor does she have a dependable mechanic Therefore, I am requesting that Ms [redacted] pay for the repairs of my vehicle by a mechanic of my choice I am asking your assistance with solving this problem in a shift manner I need the repairs done as soon as possible so I can drive my car to work Feel free to contact me at XXX-XXX-XXXX or email me at [redacted] @gmail.com if you have further questions Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/09/04) */ My Name is [redacted] Owner of The Family Auto Cnter I just recieve this letter on September XX XXXX Case # XXXXXXXX; [redacted] I want to apoloOe for the inconvenience , I wasn't aware about what Mr[redacted] wept thruOn that time I had Maternity Leave, I let in charge [redacted] back then he was my Sales person , he did not inform me about this problm I'll start responcVng his ComplaintHe said the tags from the car were Expired , we gad e him a permit from the DMV that is Valid for Days ( R.O.S ) about the problems on the car Ford Expediton I want to fix the problems mention on the complaint , also I want to let know that I Closed Location B ,undage Ln for personal problems , not because I was trying to hide Am Open 9:aril 6:00pm on Ming Ave my Phone #.XXX-XXX-XXXX fax XXX-XXX-XXXX Cell: XXX-XXX-XXXX I do apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/11) */ To Whom It May Concern: Please consider this email as a response to a recent letter that I received from Revdex.com On 9/4/15, I received a telephone call from the Salesman who sold me the Ford ExpeditionDuring the conversation, he stated, "I can't believe that you reported me to the Revdex.com." Then I abruptly hung up the phone due to his threatening demeanor voice That Friday evening, I received a call from the Owner of Family AutoDuring the conversation he apologized for the inconvenience and promised to repair my vehicle along with replacing my four tiresI was shocked and amazed of his kindness However, the following day the Owner retracted his promisesOn Saturday, I brought the car to the Owner as requestedHe inspected my car but didn't do any repairsHe told me that he had to order parts and requested that I return to his repair shop on MondayI followed his directions and returned with my vehicleOnce again he told me that he couldn't repair my car because his mechanic was availableThen I asked about the tires that he promised and the Owner stated, "I can't replace the tires." I have tried numerous to be cooperative with the OwnerUnfortunately, the Owner still have not repaired my vehicleWhich leaves me to believe that the Owner will not repair my vehicle appropriatelyTherefore, I am seeking additional assistance from Revdex.com with the following: 1) Communicating to the Owner about my concerns 2) Seeking assistance with receiving a refund on my warranty 3) Or have the Owner pay an independent mechanic of my choice to repair my vehicle If you have any additional questions, please call me at XXX-XXX-XXXX or email me at [redacted] @gmail.com Thank you for your time and consideration, [redacted] Final Business Response / [redacted] (4000, 12, 2015/09/16) */ I got in touch with Mr [redacted] We offer him an apology also we told him to bring the car to get inspected he did bring the car, we told him we were going o fix it he left the car for around Hrs we weren't able to start the job I was waiting for the mechanic to come to my shop and fix the car, I told Mr [redacted] to bring the car the next day he had to leave it for the day so we can fix, he did bring the truck it was Monday Labor Day I told him that he had to leave the cartill 6pm but then He said " he couldn't leave it because he had plans with his girlfriend later that day so we told him to bring the car whenever he has a chance or time and were still waiting for him were been calling him for the past week more than twice a day and his not answering about the tires he just mention on the second complain or second letter I send my first response stating I will only fix the things he had mention Now he wants to get tires? he did not mention that on the first staiment Final Consumer Response / [redacted] (4200, 14, 2015/09/17) */ I am responding to the letter that [redacted] had written on September 03, In the letter Ms [redacted] inaccurately painted a picture as to what had led to my complaint with Revdex.comThese are the following facts that had actually occurred: Ms [redacted] had stated repeatedly in the letter that she had made several attempts to contact me I have never met or spoken to [redacted] The only person that I had communication with pertaining to my complaints was with a gentleman named Hector who claimed he was the business owner of Family Autos Ms [redacted] stated that she never promised to replace all my tires That is not trueMatter of fact, [redacted] who represented Ms [redacted] and I had a detailed conversation pertaining to my tires with meOn 9-5-15, [redacted] I explained that the Salesman who sold me the vehicle had stolen thousands of dollars from his business and was looking for hmI informed [redacted] that I knew the whereabouts of the Salesman and all the problems that the vehicle hadThen [redacted] began to question if the tires to my vehicle needs to be replacedI replied, "Yes." [redacted] said if show me where the Salesman works I will replace all four of your tiresThat next day I drove my vehicle to the facility Please note I have a witness who was present that can testify that [redacted] did offer to replace my tires but after I showed [redacted] who the Salesman worked, [redacted] decided to change his mind about replacing the tiresClearly I was being used by [redacted] to find the whereabouts of the Salesman [redacted] If you need additional information, I can provide the name and telephone number of the person who witness the conversation Ms [redacted] had stated in the letter that I brought my vehicle to her facility twice That incorrect, I have brought my vehicle to her facility three timesI have made several attempts to have Hector to repair my vehicle, however, he did not fulfilled his written and verbal agreements Ms [redacted] had stated that she owns automobile shop on her premises where she can repair my vehicle That is also incorrectUpon arrival, I discovered that she doesn't have an automobile shopActually, she owns a small old car dealer facility that doesn't contain any tools or equipment to properly fix my vehicle Clearly Ms [redacted] has not been entirely honest and has been operating her business poorlyShe has other people to represent her and make business decisions on her behalfShe does not have a shop to repair my vehicle properlyNor does she have a dependable mechanicTherefore, I am requesting that Ms [redacted] pay for the repairs of my vehicle by a mechanic of my choiceI am asking your assistance with solving this problem in a shift mannerI need the repairs done as soon as possible so I can drive my car to workFeel free to contact me at XXX-XXX-XXXX or email me at [redacted] @gmail.com if you have further questions Sincerely, [redacted] ***

Initial Business Response /* (1000, 8, 2015/09/04) */
My Name is *** *** *** Owner of The Family Auto Cnter I just recieve this letter on September XX XXXX Case # XXXXXXXX; *** ***I want to apoloOe for the inconvenience , I wasn't aware about what Mr.*** wept thruOn that time
I had Maternity Leave, I let in charge *** *** back then he was my Sales person , he did not inform me about this problm I'll start responcVng his ComplaintHe said the tags from the car were Expired , we gad e him a permit from the DMV that is Valid for Days ( R.O.S ) about the problems on the car Ford Expediton I want to fix the problems mention on the complaint , also I want to let know that I Closed Location B ,undage Ln for personal problems , not because I was trying to hide
Am Open 9:aril 6:00pm on Ming Ave my Phone #.XXX-XXX-XXXX fax XXX-XXX-XXXX Cell: XXX-XXX-XXXX I do apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 10, 2015/09/11) */
To Whom It May Concern:
Please consider this email as a response to a recent letter that I received from Revdex.com
On 9/4/15, I received a telephone call from the Salesman who sold me the Ford Expedition During the conversation, he stated, "I can't believe that you reported me to the Revdex.com." Then I abruptly hung up the phone due to his threatening demeanor voice
That Friday evening, I received a call from the Owner of Family Auto During the conversation he apologized for the inconvenience and promised to repair my vehicle along with replacing my four tires I was shocked and amazed of his kindness
However, the following day the Owner retracted his promises On Saturday, I brought the car to the Owner as requested He inspected my car but didn't do any repairs He told me that he had to order parts and requested that I return to his repair shop on Monday I followed his directions and returned with my vehicle Once again he told me that he couldn't repair my car because his mechanic was available Then I asked about the tires that he promised and the Owner stated, "I can't replace the tires."
I have tried numerous to be cooperative with the Owner Unfortunately, the Owner still have not repaired my vehicle Which leaves me to believe that the Owner will not repair my vehicle appropriately Therefore, I am seeking additional assistance from Revdex.com with the following:
1) Communicating to the Owner about my concerns
2) Seeking assistance with receiving a refund on my warranty
3) Or have the Owner pay an independent mechanic of my choice to repair my vehicle
If you have any additional questions, please call me at XXX-XXX-XXXX or email me at ***@gmail.com
Thank you for your time and consideration,
*** *** ***
Final Business Response /* (4000, 12, 2015/09/16) */
I got in touch with Mr***
We offer him an apology also we told him to bring the car to get inspected
he did bring the car, we told him we were going o fix it
he left the car for around Hrs we weren't able to start the job I was waiting for the mechanic to come to my shop and fix the car, I told Mr*** to bring the car the next day he had to leave it for the day so we can fix, he did bring the truck it was Monday Labor Day I told him that he had to leave the cartill 6pm but then He said " he couldn't leave it because he had plans with his girlfriend later that day so we told him to bring the car whenever he has a chance or time and were still waiting for him were been calling him for the past week more than twice a day and his not answering
about the tires he just mention on the second complain or second letter I send my first response stating I will only fix the things he had mention Now he wants to get tires? he did not mention that on the first staiment
Final Consumer Response /* (4200, 14, 2015/09/17) */
I am responding to the letter that *** *** *** had written on September 03, In the letter Ms*** inaccurately painted a picture as to what had led to my complaint with Revdex.com These are the following facts that had actually occurred:
Ms*** had stated repeatedly in the letter that she had made several attempts to contact me
I have never met or spoken to *** *** *** The only person that I had communication with pertaining to my complaints was with a gentleman named Hector who claimed he was the business owner of Family Autos
Ms*** stated that she never promised to replace all my tires
That is not true Matter of fact, *** who represented Ms*** and I had a detailed conversation pertaining to my tires with me On 9-5-15, *** I explained that the Salesman who sold me the vehicle had stolen thousands of dollars from his business and was looking for hm I informed *** that I knew the whereabouts of the Salesman and all the problems that the vehicle had Then *** began to question if the tires to my vehicle needs to be replaced I replied, "Yes." *** said if show me where the Salesman works I will replace all four of your tires That next day I drove my vehicle to the facility
Please note I have a witness who was present that can testify that *** did offer to replace my tires but after I showed *** who the Salesman worked, *** decided to change his mind about replacing the tires Clearly I was being used by *** to find the whereabouts of the Salesman** If you need additional information, I can provide the name and telephone number of the person who witness the conversation
Ms*** had stated in the letter that I brought my vehicle to her facility twice
That incorrect, I have brought my vehicle to her facility three times I have made several attempts to have Hector to repair my vehicle, however, he did not fulfilled his written and verbal agreements
Ms*** had stated that she owns automobile shop on her premises where she can repair my vehicle
That is also incorrect Upon arrival, I discovered that she doesn't have an automobile shop Actually, she owns a small old car dealer facility that doesn't contain any tools or equipment to properly fix my vehicle
Clearly Ms*** has not been entirely honest and has been operating her business poorly She has other people to represent her and make business decisions on her behalf She does not have a shop to repair my vehicle properly Nor does she have a dependable mechanic Therefore, I am requesting that Ms*** pay for the repairs of my vehicle by a mechanic of my choice I am asking your assistance with solving this problem in a shift manner I need the repairs done as soon as possible so I can drive my car to work Feel free to contact me at XXX-XXX-XXXX or email me at ***@gmail.com if you have further questions
Sincerely,
*** *** ***

Initial Business Response /* (1000, 8, 2015/09/04) */
My Name is [redacted] Owner of The Family Auto Cnter I just recieve this letter on September XX XXXX Case # XXXXXXXX; [redacted]. I want to apoloOe for the inconvenience , I wasn't aware about what Mr.[redacted] wept thru. On that time...

I had Maternity Leave, I let in charge [redacted] back then he was my Sales person , he did not inform me about this problm . I'll start responcVng his Complaint. He said the tags from the car were Expired , we gad e him a permit from the DMV that is Valid for 90 Days ( R.O.S ) about the problems on the car 98 Ford Expediton I want to fix the problems mention on the complaint , also I want to let know that I Closed Location 2421 B ,undage Ln for personal problems , not because I was trying to hide
Am Open 9:00 aril 6:00pm on 919 Ming Ave my Phone #.XXX-XXX-XXXX fax XXX-XXX-XXXX Cell: XXX-XXX-XXXX . I do apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 10, 2015/09/11) */
To Whom It May Concern:
Please consider this email as a response to a recent letter that I received from Revdex.com.
On 9/4/15, I received a telephone call from the Salesman who sold me the Ford Expedition. During the conversation, he stated, "I can't believe that you reported me to the Revdex.com." Then I abruptly hung up the phone due to his threatening demeanor voice.
That Friday evening, I received a call from the Owner of Family Auto. During the conversation he apologized for the inconvenience and promised to repair my vehicle along with replacing my four tires. I was shocked and amazed of his kindness.
However, the following day the Owner retracted his promises. On Saturday, I brought the car to the Owner as requested. He inspected my car but didn't do any repairs. He told me that he had to order parts and requested that I return to his repair shop on Monday. I followed his directions and returned with my vehicle. Once again he told me that he couldn't repair my car because his mechanic was available. Then I asked about the tires that he promised and the Owner stated, "I can't replace the tires."
I have tried numerous to be cooperative with the Owner. Unfortunately, the Owner still have not repaired my vehicle. Which leaves me to believe that the Owner will not repair my vehicle appropriately. Therefore, I am seeking additional assistance from Revdex.com with the following:
1) Communicating to the Owner about my concerns.
2) Seeking assistance with receiving a refund on my warranty.
3) Or have the Owner pay an independent mechanic of my choice to repair my vehicle.
If you have any additional questions, please call me at XXX-XXX-XXXX or email me at [redacted]@gmail.com.
Thank you for your time and consideration,
[redacted]
Final Business Response /* (4000, 12, 2015/09/16) */
I got in touch with Mr. [redacted]
We offer him an apology also we told him to bring the car to get inspected
he did bring the car, we told him we were going o fix it.
he left the car for around 3 Hrs we weren't able to start the job I was waiting for the mechanic to come to my shop and fix the car, I told Mr. [redacted] to bring the car the next day he had to leave it for the day so we can fix, he did bring the truck it was Monday Labor Day I told him that he had to leave the cartill 6pm but then He said " he couldn't leave it because he had plans with his girlfriend later that day so we told him to bring the car whenever he has a chance or time and were still waiting for him were been calling him for the past week more than twice a day and his not answering.
about the tires he just mention on the second complain or second letter I send my first response stating I will only fix the things he had mention Now he wants to get tires? he did not mention that on the first staiment...
Final Consumer Response /* (4200, 14, 2015/09/17) */
I am responding to the letter that [redacted] had written on September 03, 2015. In the letter Ms. [redacted] inaccurately painted a picture as to what had led to my complaint with Revdex.com. These are the following facts that had actually occurred:
1. Ms. [redacted] had stated repeatedly in the letter that she had made several attempts to contact me.
I have never met or spoken to [redacted] The only person that I had communication with pertaining to my complaints was with a gentleman named Hector who claimed he was the business owner of Family Autos.
2. Ms. [redacted] stated that she never promised to replace all my tires.
That is not true. Matter of fact, [redacted] who represented Ms. [redacted] and I had a detailed conversation pertaining to my tires with me. On 9-5-15, [redacted] I explained that the Salesman who sold me the vehicle had stolen thousands of dollars from his business and was looking for hm. I informed [redacted] that I knew the whereabouts of the Salesman and all the problems that the vehicle had. Then [redacted] began to question if the tires to my vehicle needs to be replaced. I replied, "Yes." [redacted] said if show me where the Salesman works I will replace all four of your tires. That next day I drove my vehicle to the facility.
Please note I have a witness who was present that can testify that [redacted] did offer to replace my tires but after I showed [redacted] who the Salesman worked, [redacted] decided to change his mind about replacing the tires. Clearly I was being used by [redacted] to find the whereabouts of the Salesman. ** If you need additional information, I can provide the name and telephone number of the person who witness the conversation.
3. Ms. [redacted] had stated in the letter that I brought my vehicle to her facility twice.
That incorrect, I have brought my vehicle to her facility three times. I have made several attempts to have Hector to repair my vehicle, however, he did not fulfilled his written and verbal agreements.
4. Ms. [redacted] had stated that she owns automobile shop on her premises where she can repair my vehicle.
That is also incorrect. Upon arrival, I discovered that she doesn't have an automobile shop. Actually, she owns a small old car dealer facility that doesn't contain any tools or equipment to properly fix my vehicle.
Clearly Ms. [redacted] has not been entirely honest and has been operating her business poorly. She has other people to represent her and make business decisions on her behalf. She does not have a shop to repair my vehicle properly. Nor does she have a dependable mechanic. Therefore, I am requesting that Ms. [redacted] pay for the repairs of my vehicle by a mechanic of my choice. I am asking your assistance with solving this problem in a shift manner. I need the repairs done as soon as possible so I can drive my car to work. Feel free to contact me at XXX-XXX-XXXX or email me at [redacted]@gmail.com if you have further questions
Sincerely,
[redacted]