The Fancy Puppy

Initial Business Response / [redacted] (1000, 5, 2016/05/22) */ The puppy purchased on 5/was given a clean bill of health on 5/However, because puppies are like infants they have weak immune systems and can catch a cold very quicklyThis is why we have a day viral guarantee stating that we will pay for any medication or treatment that the puppy needsWe have contacted the customer to explain to her how to file a claim to be reimbursed even though this was in her paperwork and was explained when she took the puppy home We have not received any phone calls or complaints from the customer before this Revdex.com letter arrivedUpon arrival we called the customer right away and resolved the situationWe instructed her to send us her vet bills so that they could be reimbursed, however she still has yet to provide them to us

Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ This Yorkshire Terrier puppy was purchased 12/14/The customers came in, met the puppy, played with the puppy twice, and decided to purchase the puppy because they liked herThis was a week processThe puppy came with AKC registration papers and pictures of the parents showing that the puppy was a purebred Yorkshire TerrierWe have not received a phone call, letter, email, or any communication from the customer regarding this issue and we would like to further discuss the issue with themWe will be contacting them via phone for more information so that we can look further into the background of the puppy, and hopefully keep them as happy customers! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like for them to call usWe love the dog, but are not happy that she is not full breedwe have researched what yorkie terriers look like, our neighbors have full bred yorkies and it looks nothing like our princesswe feel we paid overpriced for a mix dog since we've had many people including the vet saying we do not have a full bred dogWe came in clueless on what yorkies look like and feel deceived

Initial Business Response /* (1000, 5, 2016/05/22) */
The puppy purchased on 5/4 was given a clean bill of health on 5/3. However, because puppies are like infants they have weak immune systems and can catch a cold very quickly. This is why we have a 14 day viral guarantee stating that we will pay...

for any medication or treatment that the puppy needs. We have contacted the customer to explain to her how to file a claim to be reimbursed even though this was in her paperwork and was explained when she took the puppy home.
We have not received any phone calls or complaints from the customer before this Revdex.com letter arrived. Upon arrival we called the customer right away and resolved the situation. We instructed her to send us her vet bills so that they could be reimbursed, however she still has yet to provide them to us.

Initial Business Response /* (1000, 5, 2015/12/26) */
This Yorkshire Terrier puppy was purchased 12/14/2015. The customers came in, met the puppy, played with the puppy twice, and decided to purchase the puppy because they liked her. This was a week process. The puppy came with AKC registration...

papers and pictures of the parents showing that the puppy was a purebred Yorkshire Terrier. We have not received a phone call, letter, email, or any communication from the customer regarding this issue and we would like to further discuss the issue with them. We will be contacting them via phone for more information so that we can look further into the background of the puppy, and hopefully keep them as happy customers!
Initial Consumer Rebuttal /* (2000, 7, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like for them to call us. We love the dog, but are not happy that she is not full breed. we have researched what yorkie terriers look like, our neighbors have full bred yorkies and it looks nothing like our princess. we feel we paid overpriced for a mix dog since we've had many people including the vet saying we do not have a full bred dog. We came in clueless on what yorkies look like and feel deceived.