The Farm Family Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response given by the warranty company is the problem all togetherFirst, I did not file a complaint the day they told me they "needed additional information" as they indicateThe claim was actually denied several weeks ago directly to my mechanicHe was told that we did not provide them adequate proof that there was oil in the vehicle thus they were denying the claimThis was the week of Oct We contacted the warranty company directly ourselves and they informed us that being we did not provide them adequate proof of oil changes and that there was oil in the vehicle at the time of break down there was nothing they could doI told them that I would get my receipts together and fax them inAt that time I was given a direct fax number to fax my documents to which belonged to "Dick" who was the "supervisor of the claim" at ###-###-####On 10/13/all documents were faxed to [redacted] which included oil change receipts dating back to the purchase of the vehicleThe last one indicating the oil was changed on 06/25/exactly miles prior to the vehicle break downOur mechanic then again contacted them to get approval for the claim and it was once again deniedWe have provided them the documents they asked forThey continue to ask me to provide "proof of lack of lube"My mechanic has told them over and over that the "lack of lube" was due to NO OIL COMPRESSION in the engine, and had nothing to do with owner neglect or lack of maintenanceNobodyincluding our 20+ year experienced mechanic understand what it is they are looking forWe have provided information on owner maintenance proving to them that we have adequately cared for the vehicle since purchaseIf they continue to come back with "we need an explanation for the lack of lube in the engine" but then refuse to listen to the mechanic when he tells them NO OIL COMPRESSION caused the problem inside the engine, we are going to be stuck on this loop foreverMeanwhile as they drag their feet my vehicle is in the shop unusable while I continue to make payments on itI've been able to drive my vehicle a total of miles since MAY months! We have proven to them that the break down was not caused by owner neglect or lack of maintenanceBeyond that how would the warranty NOT cover the break down of the vehicle when the engine is part of the coverage? Reliable Protections response makes no sense, and its obvious they are trying to make this as complicated as possible to avoid paying the claim Regards, [redacted]

Complaint ID # [redacted] , [redacted] [redacted] , # [redacted] Cancellations for the Reliable Protection Plus program are handled through the service contract provider – American Guardian Warranty Services, Inc (AGWS) On August 24, 2016, American Guardian Warranty Services received the request to cancel, but European Auto Connection – the selling dealer - neglected to send the required copy of the original signed vehicle service contract (# [redacted] ) AGWS sent, via facsimile, requests for the signed agreement on two separate dates - August 24th and also on September 8, and was awaiting reply from the dealership when this complaint was received In response to this Revdex.com complaint, American Guardian Warranty Services made an exception to its cancellation procedures, processed the cancellation without the signed vehicle service contract, and sent the cancellation refund to the selling dealer Rosalba Christiansen must contact European Auto Connection for her refund We hope our explanation above resolves and closes this Revdex.com complaint Sincerely, Reliable Protection Program Customer Service

Tell us why here November 19, 2015> Attn: Dispute Resolution Consultant Revdex.com N12th Street Phoenix, AZ 85014- Complaint ID#: [redacted] : [redacted] D ***, Reliable Protection #RPG Dear Dispute Resolution Consultant; Upon receipt and review of Mr***’s complaint, we noted some confusion in his understanding as to where cancellation refunds are returned This administrative office had discussed the fact that the selling dealer – where [redacted] purchased the Reliable Protection agreement, was Midway Auto Group, LLC Mr [redacted] had elected to make installment payments for the price of the warranty that the dealer sold himAnd those payments were made to Service Payment Plan (SPP) Please be advised that this administrative office does not receive payments from consumers, and works directly with automobile dealerships Cancellation refunds go back to the selling dealer and, in turn, the selling dealer refunds their customers Hence, Mr [redacted] was told that the refund was sent to Midway Auto Group, LLC and he receives his cancellation refund directly from Midway Auto Group, LLC As previously stated, Mr [redacted] must contact his selling dealer – Midway Auto Group, LLC for his refund Sincerely, Reliable Protection Administrative Office

We purchased this plan, after our dealer persuaded us that any problems with engine would be covered, well low and behold our used car had engine problems which we took straight to BMW, they called the company to make the claim for our engine problem and Reliable Protection found a way to not pay our engine problem stating well it covers all other engine problems BUT that, well not even the person at BMW could believe this,because technically you can't get more of an engine problem then thisnow I am hoping to cancel and get my money back...but please please never buy this extended warranty, you pay more then the actual problem,because even BMW at the end was willing to work with us, more then these people where

Dear Ms [redacted] ; Upon receipt of this Revdex.com complaint, the selling dealer was contacted for information Ms [redacted] elected to make monthly credit card payments for the Reliable Protection warranty through an independent finance company Five of the eighteen payments were made, and as soon as the finance company became aware of [redacted] ’s cancellation request, the July 20, payment was cancelled and never charged to her credit card Any refund will be forthcoming from the dealer that originally sold her the agreement We hope our explanation above resolves and closes this Revdex.com complaint Sincerely, Reliable Protection Administrative Office