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The Farmyard Store Reviews (1)

I am sorry to hear that you were not happy with our cleaning of your pellet stove on 7/14/ I wish I had heard of your issues well before now, as it has almost been a year from the cleaning and five months from your electrical issues We have been selling/installing and servicing
pellet stoves for the past ten years It has become a very large part of our business We are a small local business that stays alive by making our customers happy We do clean other pellet units that have been bought else where, however most are taken care of by the business that sells and services the brands they sell We always as we should, strive to have our employee's do the best possible job, however if and when an issue arises we want to make it right as best as we possibly can I can not speak to what happen, besides of the unknowns as it was so long ago Motors fail for many reasons, that can not just be blamed on one issue, as we have called and discussed this with the company that sold and installed your unitWe have seen blowers that have never been cleaned last over ten years We have seen blowers last only a year that have been cleaned Lower grade products tend to have a very short warranty time, as this one did It only had a one year warranty on electronics we have been told by the selling company. I do not feel that if our employee did not properly clean the distribution blower that the failure would be do to this causeHowever, we are willing to refund the cleaning fee of $to help you out with the issue that has happened.Thanks again for bringing this to our attention. Thank You,*** ***

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