The Fat Greek

Complaint: [redacted] I am rejecting this response because:The owner finally called me on July 28, after failing to respond to both online and offline emailsOwing to his broken English, I could barely understand him.It was even more difficult for me to understand him when he repeatedly raised his voice and threatened me.When I explained my complaint to him, and his failure to respond, he asked for my supervisor (as if I worked for the Revdex.com).He apparently did not even know how the Revdex.com process worked and tried to threaten and intimidate me.He also threatened to contact his attorney for some undisclosed purpose.There was no profanity on my part.I finally gave up, because the owner clearly did not know what he was talking about (I didn't know what he was talking about either) and I don't like and won't stand for being threatened.The owner's representative finally responded to my [redacted] review with a different story than the one she provided the Revdex.com and is falsely trying to convince [redacted] followers that The Fat Greek had a reasonable explanation.That too was a lie.She stated "I would like to clarify, there is a "SPECIALS" board of which are limited to quantities prepared for the day so as to ensure that we are serving the freshest ingredients possible."My wife and I were there when the restaurant opened.Apparently, the limited quantity of specials is zero.I stand by my complaints and will not change them.We fully expect to receive a refund of $(the amount we paid for the [redacted] coupon).We are done with The Fat Greek and will never eat there again Sincerely, [redacted]

From: [redacted] Sent: Tuesday, July 28, 12:PMTo: InfoSubject: ATT: [redacted] re: The Fat Greek complaint ID # [redacted] Aloha Ms ***,I am writing on behalf of the owner who just had a very unfortunate conversation with [redacted] who filed the above noted complaint.The owner was met with rude inappropriate profane screaming after calling the phone number of Mr [redacted] thinking that he was calling your Revdex.com office As you can see from the enclosed email this matter was dealt with in a professional manner offering Mr [redacted] an apology along with a full refund for what he purchased, or what he wanted to purchase but we had run out of for the evening A restaurant cannot avoid running out of prepped food and everything was done to appease this unhappy customer by both explaining the circumstance, apologizing and offering a full refund Sincerely, [redacted] ----- Forwarded Message -----From: [redacted] Provenza To: [redacted] Provenza Sent: Sunday, July 19, 3:PMSubject: Re: Customer Service Complaint - FollowupHi ***,We're very sorry to hear about your terrible experience at the Fat GreekMany factors contributed to the event including two employees falling ill and having to leaveAll of the dishes at the restaurant are prepped Fresh in the morning, cutting marinating etcand on occasion there can be a huge order that can deplete the reserves, which is what happened on your visitThe crew then works very hard to prep more food but this is very difficult as they are doing it while having to try to keep the customers happy in the mean time.The only way to avoid this from happening would be to prep an over abundance of food which would lead to serving less than completely fresh foodThe employees leaving left inadequately trained employees on staffYou should have been told that they ran out of kalamata olivesWe hope that you will let us try to compensate you for your unpleasant visit and accept a Royal Platter on the house or a full refundPlease let me know and I will arrange for a credit to be left in your name.Sincerely, [redacted]

Business sent the refund check to Revdex.com (See attached)

The Revdex.com received a check for $42.93, made out to the consumer, from the business

From: [redacted] Sent: Tuesday, July 28, 2015 12:53 PMTo: InfoSubject: ATT: [redacted] re: The Fat Greek complaint ID # [redacted]Aloha Ms [redacted],I am writing on behalf of the owner who just had a very unfortunate conversation with [redacted] who filed the...

above noted complaint.The owner was met with rude inappropriate profane screaming after calling the phone number of Mr. [redacted] thinking that he was calling your Revdex.com office.  As you can see from the enclosed email this matter was dealt with in a professional manner offering Mr [redacted] an apology along with a full refund for what he purchased, or what he wanted to purchase but we had run out of for the evening.  A restaurant cannot avoid running out of prepped food and everything was done to appease this unhappy customer by both explaining the circumstance, apologizing and offering a full refund.  Sincerely,[redacted]----- Forwarded Message -----From: [redacted] Provenza <[email protected]>To: [redacted] Provenza <[email protected]> Sent: Sunday, July 19, 2015 3:30 PMSubject: Re: Customer Service Complaint - FollowupHi [redacted],We're very sorry to hear about your terrible experience at the Fat Greek. Many factors contributed to the event including two employees falling ill and having to leave. All of the dishes at the restaurant are prepped Fresh in the morning, cutting marinating etc. and on occasion there can be a huge order that can deplete the reserves, which is what happened on your visit. The crew then works very hard to prep more food but this is very difficult as they are doing it while having to try to keep the customers happy in the mean time.The only way to avoid this from happening would be to prep an over abundance of food which would lead to serving less than completely fresh food. The employees leaving left inadequately trained employees on staff. You should have been told that they ran out of kalamata olives. We hope that you will let us try to compensate you for your unpleasant visit and accept a Royal Platter on the house or a full refund. Please let me know and I will arrange for a credit to be left in your name.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The owner finally called me on July 28, 2015 after failing to respond to both online and offline emails. Owing to his broken English, I could barely understand him.It was even more difficult for me to understand him when he repeatedly raised his voice and threatened me.When I explained my complaint to him, and his failure to respond, he asked for my supervisor (as if I worked for the Revdex.com).He apparently did not even know how the Revdex.com process worked and tried to threaten and intimidate me.He also threatened to contact his attorney for some undisclosed purpose.There was no profanity on my part.I finally gave up, because the owner clearly did not know what he was talking about (I didn't know what he was talking about either) and I don't like and won't stand for being threatened.The owner's representative finally responded to my [redacted] review with a different story than the one she provided the Revdex.com and is falsely trying to convince [redacted] followers that The Fat Greek had a reasonable explanation.That too was a lie.She stated "... I would like to
clarify, there is a "SPECIALS" board of which are limited to quantities
prepared for the day so as to ensure that we are serving the freshest
ingredients possible."My wife and I were there when the restaurant opened.Apparently, the limited quantity of specials is zero.I stand by my complaints and will not change them.We fully expect to receive a refund of $15 (the amount we paid for the [redacted] coupon).We are done with The Fat Greek and will never eat there again.
Sincerely,
[redacted]

From:
10pt; font-family: Tahoma, sans-serif;"> [redacted] [mailto:[redacted]] 
Sent: Friday, October 03, 2014 3:52 AMTo: [redacted]Subject: RE: Case# : [redacted]
 
Hi [redacted],
I received a nice letter from the owner and he indicated he mailed a check to the Revdex.com reimbursing me for my purchase. If that is the case I am happy with the outcome. Thank you.[redacted]

From: [redacted] Sent: Tuesday, July 28, 2015 12:53 PMTo: InfoSubject: ATT: [redacted] re: The Fat Greek complaint ID # [redacted]Aloha Ms [redacted],I am writing on behalf of the owner who just had a very unfortunate conversation with...

[redacted] who filed the above noted complaint.The owner was met with rude inappropriate profane screaming after calling the phone number of Mr. [redacted] thinking that he was calling your Revdex.com office.  As you can see from the enclosed email this matter was dealt with in a professional manner offering Mr [redacted] an apology along with a full refund for what he purchased, or what he wanted to purchase but we had run out of for the evening.  A restaurant cannot avoid running out of prepped food and everything was done to appease this unhappy customer by both explaining the circumstance, apologizing and offering a full refund.  Sincerely,[redacted]----- Forwarded Message -----From: [redacted] Provenza <[email protected]>To: [redacted] Provenza <[email protected]> Sent: Sunday, July 19, 2015 3:30 PMSubject: Re: Customer Service Complaint - FollowupHi [redacted],We're very sorry to hear about your terrible experience at the Fat Greek. Many factors contributed to the event including two employees falling ill and having to leave. All of the dishes at the restaurant are prepped Fresh in the morning, cutting marinating etc. and on occasion there can be a huge order that can deplete the reserves, which is what happened on your visit. The crew then works very hard to prep more food but this is very difficult as they are doing it while having to try to keep the customers happy in the mean time.The only way to avoid this from happening would be to prep an over abundance of food which would lead to serving less than completely fresh food. The employees leaving left inadequately trained employees on staff. You should have been told that they ran out of kalamata olives. We hope that you will let us try to compensate you for your unpleasant visit and accept a Royal Platter on the house or a full refund. Please let me know and I will arrange for a credit to be left in your name.Sincerely, [redacted]