Initial Business Response /* (1000, 11, 2015/08/13) */
We took a family vacation and was gone most of JulyI tried to contact the Revdex.com since Aug 7th because the email I received would not let me maneuver around to respond to case #I have been trying to reach Diana *** or who ever but
never could reach anyoneJUST LIKE TODAY calling ***, *** & spoke to Shelly *** on 8-11-but she said she could not help meBut she gave me the number *** and started all over againI believe this case is the same person that made a case in the pastShe has a fence way out of labor warranty and the material is only life time through the ManufacturerI offered in the past to split the labor cost to resolve the issue but refused my helpPlease open the caseI worked to hard to get the Revdex.com to a B+ and don't want a bitter hard headed person to beat up my small AMERICAN businessPlease ask for proof from these people by having them fax or email the warrantyHelp the innocentMy cell # is ***Robert *** The Fence Guys Inc
Initial Consumer Rebuttal /* (3000, 13, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not the same person whomever they are speaking aboutThey have NEVER once called me to even find out if my fence is out of warrantyI have been trying to reach them since 2008, left many messages each year and have NOT received one phone call backThe fence has been in warranty when I first began calling in The Fence Guys are not innocent and lieThey do not return phone calls or stand behind their workI have photos to back their terrible installation if I need to take this further
Final Business Response /* (4000, 15, 2015/08/17) */
Gina,
Please note Diana *** has been the Revdex.com representative for yearsThat is whom I was referring toI got your messages yesterday and your threatsThey hurt and are abusive and they effect me for the rest of my dayI never got a message from you in years till nowThis sort of thing bothers me and I would not ignore itAre you sure you were not leaving messages on The Fence Guys number which are the Fence guys that are illegally using our name out of naperville area?Any person will agree that someone obsessed with battering a company from work done approximately a decade ago would not wait years to get a answerBack to the business at handThe material is sometimes life time warranty through the manufactureBut the labor warranty has not been over 3-years everSome people can believe their own exaggerationsPlease lets keep it realPlease keep in mind, I only need one thing from you at this time
Copy of your original contractEmail it to ***
We looked back as far as our labor warranties have ever gone and have not found your contractWhen people slander your business because we don't break the rules on the contract to satisfy their wants becomes a attack on the companies and all their employee's welfareI let the employees, (office people and long time fence installers) here the messages to see if they ever heard a complaint in the last years and they all said, "NO Not at all!" and they felt personally attackedOur legal department feels anyone who uses the internet and social media to get their way is called slanderous, intentionally used it to hurt the business of the said companyThat is illegal to slander a business and cost the company major business and their reputation which could cause a massive counter suitDo we want this? STEP Please submit the contract to our emailThe Fence Guys Inc
Darlene & Steve and Revdex.com personnel, I just wrote an entire explanation and the ridiculous Revdex.com site shut me out and fear of me loosing my response efforts again I will keep it brief. U should receive a call and a guy will come out to change the boards. Last thing I said was make sure you are...
happy before you pay the crew because I cant pay for return trips. You said, "Trust me I will not pay them unless we are satisfied". It hurts for me to pay twice. I hope this will work for you. R. [redacted] Fence Guys Inc
Initial Business Response /* (1000, 11, 2015/08/13) */
We took a family vacation and was gone most of JulyI tried to contact the Revdex.com since Aug 7th because the email I received would not let me maneuver around to respond to case #I have been trying to reach Diana *** or who ever but
never could reach anyoneJUST LIKE TODAY calling ***, *** & spoke to Shelly *** on 8-11-but she said she could not help meBut she gave me the number *** and started all over againI believe this case is the same person that made a case in the pastShe has a fence way out of labor warranty and the material is only life time through the ManufacturerI offered in the past to split the labor cost to resolve the issue but refused my helpPlease open the caseI worked to hard to get the Revdex.com to a B+ and don't want a bitter hard headed person to beat up my small AMERICAN businessPlease ask for proof from these people by having them fax or email the warrantyHelp the innocentMy cell # is ***Robert *** The Fence Guys Inc
Initial Consumer Rebuttal /* (3000, 13, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not the same person whomever they are speaking aboutThey have NEVER once called me to even find out if my fence is out of warrantyI have been trying to reach them since 2008, left many messages each year and have NOT received one phone call backThe fence has been in warranty when I first began calling in The Fence Guys are not innocent and lieThey do not return phone calls or stand behind their workI have photos to back their terrible installation if I need to take this further
Final Business Response /* (4000, 15, 2015/08/17) */
Gina,
Please note Diana *** has been the Revdex.com representative for yearsThat is whom I was referring toI got your messages yesterday and your threatsThey hurt and are abusive and they effect me for the rest of my dayI never got a message from you in years till nowThis sort of thing bothers me and I would not ignore itAre you sure you were not leaving messages on The Fence Guys number which are the Fence guys that are illegally using our name out of naperville area?Any person will agree that someone obsessed with battering a company from work done approximately a decade ago would not wait years to get a answerBack to the business at handThe material is sometimes life time warranty through the manufactureBut the labor warranty has not been over 3-years everSome people can believe their own exaggerationsPlease lets keep it realPlease keep in mind, I only need one thing from you at this time
Copy of your original contractEmail it to ***
We looked back as far as our labor warranties have ever gone and have not found your contractWhen people slander your business because we don't break the rules on the contract to satisfy their wants becomes a attack on the companies and all their employee's welfareI let the employees, (office people and long time fence installers) here the messages to see if they ever heard a complaint in the last years and they all said, "NO Not at all!" and they felt personally attackedOur legal department feels anyone who uses the internet and social media to get their way is called slanderous, intentionally used it to hurt the business of the said companyThat is illegal to slander a business and cost the company major business and their reputation which could cause a massive counter suitDo we want this? STEP Please submit the contract to our emailThe Fence Guys Inc
Darlene & Steve and Revdex.com personnel, I just wrote an entire explanation and the ridiculous Revdex.com site shut me out and fear of me loosing my response efforts again I will keep it brief. U should receive a call and a guy will come out to change the boards. Last thing I said was make sure you are...
happy before you pay the crew because I cant pay for return trips. You said, "Trust me I will not pay them unless we are satisfied". It hurts for me to pay twice. I hope this will work for you. R. [redacted] Fence Guys Inc