The Fence Store

Initial Business Response / [redacted] (1000, 7, 2014/06/16) */ When we received the phone call this year the owner [redacted] went out and looked at the fenceHe couldn't see what the problem was so he left his business card and never heard from Ms [redacted] until the notice from The Revdex.com [redacted] has since talked to her and she is suppose to send him pictures of the problemWe will take care of whatever the problem isThis is a year old fence Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The repairs were made and the job was finished today

We have contacting the customer to take care of the problems and took care of the complaint this weekend

The company sales person was nice, the pricing seems fair, the cedar products are average at best and be aware they will warp as they dry outNot exactly clear how they do their post foundations, but so far they seem to be plumb and true after one yearNot much concrete used and only at very very top of the post hole
It is unclear who is in charge with this company and if you have issues who to go to in order to resolve issuesYou have to constantly call them for action (i.ewhen the work will be done, or if there are any issues with the original installation and forget about warranty work - they will talk to you but you will never see anyone come out and resolve the warranty issue - not after months anyway,as we are still waiting for warranty repair work
Their customer service needs work

Initial Business Response /* (1000, 5, 2014/05/15) */
Contact Name and Title: *** *** VP of Operation
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@thefencestore.com
We thought this was taken care ofOur production manager spoke with the customer he was out of town and *** be
back in town on MondayWe will call him on Monday to set up a time to fix the problem

Initial Business Response /* (1000, 7, 2014/06/16) */
When we received the phone call this year the owner [redacted] went out and looked at the fence. He couldn't see what the problem was so he left his business card and never heard from Ms. [redacted] until the notice from The Revdex.com. [redacted] has...

since talked to her and she is suppose to send him pictures of the problem. We will take care of whatever the problem is. This is a 9 year old fence.
Initial Consumer Rebuttal /* (2000, 9, 2014/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The repairs were made and the job was finished today.