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The Fidelity Bank

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The Fidelity Bank Reviews (7)

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: /> I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Hello my name is [redacted] and I have been talking with [redacted] *** trying to get her jeep transmission going againI'm not going to get into the specifics means [redacted] has already filed her complaint and most of its true(not all) so lets /> just go with it anywaysbecause it really makes no difference..The main purpose of all this is to get [redacted] satisfied whether it be refunding her money or fixing her jeep I will gladly refund all the money if that's what she wants I talked with [redacted] this morning and told her I had ordered another transmission for her jeep and I should have it ready no later than Friday (hopefully Wednesday if transmission comes in Tomorrow morning ) I also told [redacted] that I had ion she could drive while we are working on her jeep I understand [redacted] is frustrated and just wants her jeep back and that's what's going to happen this week *** *** is on the top of my list

Revdex.com spoke with [redacted] and he stated that the consumer was issued a full $180 refund on his card on 6/23.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
/>
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Hello my name is [redacted] and I have been talking with
[redacted]  trying to get her
jeep  transmission going again. I'm not
going to get into the specifics  means
[redacted] has already filed her complaint and most of its true(not all) so lets
/>
just go with it anyways... because it really makes no difference..The main
purpose of all this is to get [redacted] satisfied 
whether  it be refunding her money
or  fixing her jeep  . I will gladly refund all the money if that's
what she wants ... I talked with [redacted] this morning and told her I had
ordered another transmission for her jeep and I should have it ready no later
than Friday (hopefully Wednesday  if  transmission comes in Tomorrow  morning ) 
I also told [redacted] that I had 
2006 ion she could drive while we are working on her jeep.  I understand [redacted] is frustrated  and just wants her jeep back  and that's what's  going to happen this week.  [redacted] is on the top of my list.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Mr. [redacted],
We are very sorry for the issues that you had with your order.  I promise our company stands behind there sales with pride and we do not intend to commit any fraud.  I have looked into this matter and made sure you got a fair refund.  At this time we have...

refunded a total of $95.00 to your credit card.  And you are right they have been done in separate refunds, there was $35.00 refunded on 12/9/15, $15.00 refunded on 12/28/15, $15.00 refunded on 1/13/16 and $30.00 freight refunded on the replacement fan on 1/13/16.  Which makes the total you are paying for the fan $35.00.  If for any reason you do not see these credits within 7 business days on your credit card account please contact my assistant at (804) 417-1447 and she will get the federal reserve tracking number for your bank.I apologize again for you experience and the actions of my employees. If you should need any further merchandise in the future please feel free to contact me personally.
 
Sincerely,
Scott A. B[redacted]
Bruce Auto Parts
[redacted]

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