The Fire Guys Inc.

Review: The Fire Guys' representative, who initially gave us an estimate to install a new kitchen blower, made appointments with us and did not show up to do the work. This happened on three occasions whereby we had confirmation that someone would come to install the fan. No one had shown up the following day to do the work. We called and left messages, we pleaded with them and we were assured it would get done and that they would "make it up to you". The owner was supposed to call us back and never did. They took over $2,000 for empty promises and work never performed. I have attached text messages of the correspondence between us...

"Hey it's [redacted] from "The Fire Guys", you called me last night about getting a quote for a new hood install

Yes. What day n time would be good for you to come in?

I'll have a time to tell you when I get back into office today and check my schedule for the week. I shall text you soon. Thank you again

Ok.

Hello, sorry but I don't think I can make it up there by 2mrw, I have appts. set in manhattan already but Wednesday sounds good prolly by noon if that's ok with your scheduling

Yes. Wed noon is fine too. Thanks.

Your welcome, thank u

I'm comin now to the rest do the estimate

Can you make it 11? No one's there yet!

Yea I'll be rite there

I'll be there in 10 mins

The fan is $2850.... We need 2 thirds upfront and the balance of a third when it's installed. It will take approximately 5 business days to have the fan delivered

Ok. Lets do it. Do you need to coordinate with my electrician?

Do you need to a check sent or will you pick it up. The $ can be withdrawn on Monday. Right now, I'm in the hole.

Ok Monday is more than fine

Pls draw up the paperwork and I will write out a check. Also, will you ick it up? Or should I send it somewhere? Pls let me know. And how after the 5 days, how soon can this be done?

Ok I'll text you all the info when I get back into the office should be within the hour

Sorry almost back into office, call u soon

Hey I'll draw up an official estimate with drawings and specs etc. I will pick up the check on either Monday or Tuesday then when we order the fan & equipment I can let you know an exact date when I start and then the completion day. I'll find out about coordinating with your electrician

Pls pick up tues. we are closed Monday. Thanks so much

No problem and thank you for the business

Nino.....[redacted]

Thanks

I hate to be a pest, but do you think you will be able to give me an install date by next week?

Hey sorry I was asleep last night early but no not a pest at all, I'm goin to supply warehouse today after my manhattan stop and see how much longer til it's in, the fan for yours is on back order til I think by Tuesday should be in. Then once it's here I'll be over in the next day or so to install it. I'll call you to coordinate with electrician so we can complete job quickly. Thank you for patience. Please don't ever hesitate to call and ask any questions

Ok. Thanks for the info. Looking forward to install!!

Your welcome

Hey your fan is in and we can most likely install it on Saturday that's good rite?

I'd [redacted]avail Saturday?

That

Huh??

That's fine with me btw. The sooner the better. But is niño the electrician available Saturday? did you call him? Or would you like me to call him?

Nah I didn't speak with him yet and just send me his info please and I'll coordinate with him, you don't have to worry bout any of that

Thank you tho[redacted] 's #

Got it thanks

Good morning, gotta check out the weather for tomorrow to install, your fan is here but if it's gonna rain or even fog and mist, we can't cause it's way too dangerous to go up on you roof. It's slate which is very slippery and becomes slick and it's a 12 pitch, steepest one. I am pushing to do it ASAP. I will text you later with an update if we can or not tomorrow

Looks like rain!! How abt Monday?

How about this Saturday? The weather should be phenomenal, so I heard.

Yea I think we were already planning for that. Lemme check with my partner in bout 15 mins when he gets back to office where I am

I think Saturday sounds good tho

I take it that's a go for Saturday then?

I think so jus don't wanna 100% commit if we can do it sooner or on Monday

Sooner is better than Monday!

I agree

Are we on for tomorrow ?

??? Any idea about the install?

Yea I gotta call your electrician today and coordinate for one day this week, I couldn't get in touch with him on Thursday and its why we're not doing it today, but this week it will be all completed. I have to ask my partner, [redacted] he's the owner of company and get an exact day

We have your fan and all the hardware plus tools, so we're good to go now, finally!! Lol

Thank you for being patient

I asked [redacted]to call n set up a date.

Ok

Any news on install ??

Hey sorry for the delay, weather has not been on our side. I will have an install date by tomorrow for you. Thanks

Please!!!

Still waiting for a date . Please!!!!!

I will have it today for u like I promised

Hey just got done with paperwork and emails, your install date is going to be on Thursday, I need to call your electrician tomorrow and coordinate. Also do u have another place or somewhere I can drop off the fan til I pick it up on Thursday morning

You can leave it downstairs on the basement. Thanks for keeping your word. Not many ppl do that anymore. Now I will pray for sunshine on Thursday. ??Thanks a bunch!! God bless!!

My hubby wants this so badly. He says he will come whatever time you need him to be here.

Ok

I left you msg, but just in case, I called [redacted] n he said he's not available. If you have a guy that can do it, pls bring him. Or else let me know so [redacted] can hook me up with someone. And if you'd like to get here earlier, my husband will come.

Ok that'll be fine and I'll just have to look n find someone else, do u know of any other ones up in the area??

Nope. I'll call [redacted], then

Or will it be easier for you to find one?

Ok and I'll try to find someone

I'll let u know if I can get someone

Sofar, no one has gotten back to me. Will that be a problem? Do you have someone that you work with regularly?

I've been tryin for the last 30 mins no luck yet, I gotta keep callin around

My husband was waiting since 8.30. What happened?? I thought we were scheduled to home do this!!

You should have at least called!!!!!

Hey sorry I've been in a warehouse all day in maspeth. Sorry bout the confusion but I thought u were under the understanding that because no electrician today that's why we didn't come up to do the install. I apologize for the problem I've caused and would like to fix it somehow

How am I supposed to get an electrician at a moments notice? I don't know when you will becoming and if I do, it's dependent in the weather. What am I supposed to tell the electrician?

Jus call the electrician and as soon as they are ready so are we

Depending on the weather?

Yea as long as its not rainy we can do it

Ok.

How about this Saturday? So you need him to unhook the electrical work first?

Yes I do need him too I think and I'll do it lemme ask my partner to make sure he'll do it on Saturday too

Ok. He's waiting to hear back from me. Thanks!

Ur welcome

So are we on for Saturday?

Jus gotta check wit guy I work with with when he calls me back

Pls get back to me today. The guy is waiting to hear back from me, so I can text him. I have him my word.

I'll know in bout 15-20 mins

Any word abt Saturday?

I'll call him now and see, I think he wants to see if we can on Tuesday cause we have another system job in portchester to do also

He said we can on Tuesday that's the better day

He's not available weekdays.

[redacted] ok hold on gimme a min now

If you want to make it up yo me, please come Monday or Saturday .

I'm shooting for Tuesday to do it as long as its not raining. We'll be good

Tuesday doesn't work. You said if I can get the electrician, you would come on that day. Monday afternoon after 3 pm or Saturday all day.

How about Sunday?

Thought u said Saturday? But I'll check think I can do Sunday and see if my partner can but guess Saturday ur electrician can't?

I looked at the forecast n it said rain on Saturday.

Saturday or Sunday is fine. Thanks!

Any news?? My electrician needs to know either Saturday or Sunday.

Partly sunny on Saturday btw,

Sunday sounds good we're all good with that

Oh great!!!!! What time?

Early in the morning

Can I give you a better time at around 4 when I get back into my office

Ok. I will tell him Sunday morning then. An exact time to be determined.

Ok but yea Sunday morning for sure

Did you come up with a time yet??

Just early like prolly around 8-9 ish

Ok. Pls call me when you're almost here. Thanks

No problem

Just want to confirm again that we're on for tomorrow morning...

Yea I think the rain is fone and ur roof isn't wet. I'll call u later and tell u when to have the electrician there

Done not fone*

????yay!!!

Yea def I wanna get this done too

Almost there yet??

Just wanna make sure you are on your way. You said 8 or 9 ish and the click is ticking.

Ok. There's no excuse for not calling or even texting. Lets just be done with it and return my money for no services rendered. I would like it as promptly as when you came and took it. Thank you. I am not waiting another minute for you to confirm and not show up. I had an electrician on call today!!!! I'm so sorry I even called you in the first place!

Hey I jus got these texts and saw missed calls, idk why it never got done today. I wasn't the one doing it, there was a crew of 2 guys who work for us scheduled to do it. I apologize for what happened on the company and my behalf and I'll tell the office and owner what happened. They will figure out what needs to be done to remedy this mishaps. Someone will call you with a solution. Sorry and I'll talk to you again after you hear from my office, I just work there and don't have an explanation of why it didn't get solved today. I will inform the owner and office of everything so far. Ttyl

I want the # of the owner. This is unacceptable. You were the only # on the business card. Are you not in charge of this project?? Why wasn't all this relayed to the work team?? Tell him I want my money back. I would like to find someone else to do the job. Thank you.

No I'm not in charge of this project, I just work for the company. If you leave a message on the company's answering service he will receive it and hear your message. I understand your frustration idk how to fix this anymore I was jus the one texting and setting this up.

Exactly my point. You were the one setting this up. It's been over a month! I will leave a msg with the answering service.

Ok text me after you leave it and I'll make sure he will get it

I left a mesg yesterday. My partner left 3 today. So far no phone call. This is really unprofessional!

Any word from the owner??

You said you'd make sure he'd get it after I left a mesg. I gave him 2 days . What's wrong with him??!! I asked for 1 simple return call. Please!!!!!

Ok I'll try n call him now to see what he's doing and if he got the messages? Sorry I'll try to fix this but I'm limited on how much help I can provide

I understand that. Thank you so much!

Ur welcome

Hey I'm driving gimme a few min to answer u n call u back

K

You never called me back. Please, I'd like yo know what's going on...

I've already left messages on the company #. You said you would make sure the owner got them. If he got them , he should have called. I called you, you texted me and said you were driving and would call in a few mins. I texted you yesterday, and nothing. You leave me no other choice but to contact consumer protection. I've been more than patient . Enough is enough.

Just letting you know that we are going to do this the hard way, since the easy way just went out the door. A complaint has been filed with the attorney generals office. " - end.

Ample time was allotted to do the work, starting with the initial estimate in April, till the end of June, and still nothing was done. And we got no response from the owner or company rep. I contacted consumer protection and was told to contact the attorney general's office who in turn told me to contact the Revdex.com. Please help! Thank you.Desired Settlement: To get our money refunded. No more, no less than the amount on the check.

Consumer

Response:

At this time, I have not been contacted by The Fire Guys Inc. regarding complaint ID [redacted].

Sincerely,