The Firm, LLC

When leaks and failed inspections occur it is unfortunate especially with a speciality roofing material such as metal.I am not sure when the leaks to the property began, buy The Firm LLC's salesperson for the [redacted] Properties, a Mr [redacted] ***, who resigned from The Firm to the best of my knowledge never informed either Mr [redacted] ***, a member of The Firm, or Mr[redacted] ***, The Firm's LLC production manager of the leaks and more importantly that the final inspection failed; both of which would be Mr***'s responsibility However, the final responsibility is with The FirmAlso The Firm's subcontractor on this project has continued to stonewall Mr [redacted] and therefore The Firm has reached out to another of The Firm's contractors to rectify the situationThe Firm has filed a liability claim with the subcontractors insurance companyI believe that Mr [redacted] has reached out to Mr [redacted] regarding the warranty work and that the newly hired contractor is being scheduled to go to the property and correct the issues Being that there are Colorado Statutes that would be involved in these type of situations The Firm LLC needs to be cognizant of these statutes, the statutes requirements where the subcontractor in concerned, the responsibilities of The Firm to the client ( [redacted] ) and the protection of warranties for the client as wellI can assure you that Mr[redacted] will be in contact with Mr[redacted] shortly and that The Firm LLC will as quickly as possible address the corrections and reinspection.Respectfully, [redacted] ***, managing member The Firm LLC

Complaint: [redacted] I am rejecting this response because: The initial inspection was seriously delayed by the city of Aurora, however the repair process was not delayed for that reason The manager working on the issue for months kept placing blame on different situations (weather and faulty materials) from the beginning of the notice he received from the city inspectors He was not truthful with me with the facts he was providing, such as contacting the materials manufacture I never dealt with the sales person who was referenced in the responseI was contacted by the Firm regarding the failed inspection, after that point, I had to make contact and all of the ground work to get the issue resolved The manger, who clearly stated he was employed with the company up until 2/23/16, provided numerous excuses on the delay of providing a resolution, I then went to the contact number provided on their website I was contacted by the owner - which he did not honor his word and I had to continually contact him for updates I verified with the city on back logs- they stated they were doing inspections within 3-days of the request, back logs were not occurring When I contacted the city on 4/25/16, after the owner of the company stated they contacted the city for a re-inspection, I was informed nothing had been scheduled nor were there any inquiries on my property Without any notice I did have someone drop off a few bundle of shingles and later that afternoon, 4/4/16, two men came out and did repairs to the roof the city inspector came out later that week and the roof passed inspection Basically the FIRM misrepresented all of the information they tried to give me and the response provide here does not state the exact truthI have never heard back from the FIRM stating they have completed the repairs or any other comment they wanted to provide Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has indicated that all work will be completed by Wednesday, November but my response is required before completion and an opportunity to evaluate the work Sincerely, [redacted]

In response to the complaint filed by [redacted] The Firm LLC has had the final inspection approved by the City of Aurora Mr [redacted] is correct on many of this statements The City of Aurora only has so many inspectors and it is very typical of Aurorato literally take many months to have an inspection completed, which is what occurred in this case The weather this past winter hasbeen unseasonably rough here on the front range and therefore not only the re-inspection but also any corrections were related to theweather issue Lastly the salesperson on this project resigned from our company quite some time ago and therefore The Firm ownersdid not receive this information for quite some time after Mr [redacted] purchased the home.The Final Inspection has been completedRespectfully, [redacted] ***managing memberThe Firm LLC

In response to the complaint filed by [redacted] The Firm LLC has had the final inspection approved by the City of Aurora.  Mr. [redacted] is correct on many of this statements.  The City of Aurora only has so many inspectors and it is very typical of Aurorato literally take many...

months to have an inspection completed, which is what occurred in this case.  The weather this past winter hasbeen unseasonably rough here on the front range and therefore not only the re-inspection but also any corrections were related to theweather issue.  Lastly the salesperson on this project resigned from our company quite some time ago and therefore The Firm ownersdid not receive this information for quite some time after Mr. [redacted] purchased the home.The Final Inspection has been completed. Respectfully,[redacted]managing memberThe Firm LLC

When leaks and failed inspections occur it is unfortunate especially with a speciality roofing material such as metal.I am not sure when the leaks to the property began, buy The Firm LLC's salesperson for the [redacted] Properties, a Mr. [redacted], who resigned from The Firm to the best of my...

knowledge never informed either Mr. [redacted], a member of The Firm, or Mr.[redacted], The Firm's LLC production manager of the leaks and more importantly that the final inspection failed; both of which would be Mr. [redacted]'s responsibility.  However, the final responsibility is with The Firm. Also The Firm's subcontractor on this project has continued to stonewall Mr. [redacted] and therefore The Firm has reached out to another of The Firm's contractors to rectify the situation. The Firm has filed a liability claim with the subcontractors insurance company. I believe that Mr. [redacted] has reached out to Mr. [redacted] regarding the warranty work and that the newly hired contractor is being scheduled to go to the property and correct the issues.  Being that there are Colorado Statutes that would be involved in these type of situations The Firm LLC needs to be cognizant of these statutes, the statutes requirements where the subcontractor in concerned, the responsibilities of The Firm to the client ([redacted]) and the protection of warranties for the client as well. I can assure you that Mr.[redacted] will be in contact with Mr.[redacted] shortly and that The Firm LLC will as quickly as possible address the corrections and reinspection.Respectfully,[redacted], managing member The Firm LLC

Complaint: [redacted]
I am rejecting this response because:  The initial inspection was seriously delayed by the city of Aurora, however the repair process was not delayed for that reason.  The manager working on the issue for 6 months kept placing blame on different situations (weather and faulty materials) from the beginning of the notice he received from the city inspectors.  He was not truthful with me with the facts he was providing, such as contacting the materials manufacture.  I never dealt with the sales person who was referenced in the response. I was contacted by the Firm regarding the failed inspection, after that point, I had to make contact and all of the ground work to get the issue resolved.  The manger, who clearly stated he was employed with the company up until 2/23/16, provided numerous excuses on the delay of providing a resolution, I then went to the contact number provided on their website.  I was contacted by the owner - which he did not honor his word and I had to continually contact him for updates.   I verified with the city on back logs- they stated they were doing inspections within 3-4 days of the request, back logs were not occurring.  When I contacted the city on 4/25/16, after the owner  of the company stated they contacted the city for a re-inspection, I was informed nothing had been scheduled nor were there any inquiries on my property.  Without any notice I did have someone drop off a few bundle of shingles and later that afternoon, 4/4/16, two men came out and did repairs to the roof.  the city inspector came out later that week and the roof passed inspection.  Basically the FIRM misrepresented all of the information they tried to give me and the response provide here does not state the exact truth. I have never heard back from the FIRM stating they have completed the repairs or any other comment they wanted to provide.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company has indicated that all work will be completed by Wednesday, November 9 but my response is required before completion and an opportunity to evaluate the work.
Sincerely,
[redacted]

A complete overhaul of a home does not take 2 months and this time frame was never expressed nor given in writing to Ms. [redacted]. This is an extensive insurance claim with work starting on October 19th, 2015 – April, 22nd, 2016.  The client expressed to The Firm that she wanted it done...

quicker but declined to pay the increased charge of having more labor on site to expedite the work, she wished solely to use the funds provided by the Insurance Claim. Much of the funding from the insurance company was misused by Mrs. [redacted], which The Firm LLC highly advised against. Mrs. [redacted] felt as if this was her “entitled” money and it was her choice as to what best to do with the money. The Firm LLC acquired over $20,000.00 for window replacement for half of the home’s window in which she decided she wanted to keep or in our observation she reused for interior furnishing, window covering and blinds. The Firm LLC tried to express their concern in the matter and how this can be viewed as insurance fraud to best protect its client but the homeowner took this as a threat and ensured the project manager she knew what she was doing. The delays were weather related, material related and change order related. There were 10 change orders to this project, which took time to get approval and product selections from Ms. [redacted]. The change orders were, roofing material, 3 design changes on the pergola, 2 design build changes on the balcony, 3 different capstone designs and material changes, paint on the garage and trim was redone as she did not like the sheen level. Ms. [redacted] was traveling most of November and December, into January which delayed approvals much of the time as well. All change orders were difficult as Ms. [redacted] felt she should not pay for these changes or for material she did not like that was used and we were not able to return. Due to the time of year, wet finishes need certain temperatures and require longer dry times. This is not limited to but includes, paint, base coat, stucco, caulking, adhesives and roofing materials.  This allowed for smaller sections of work not to mention that due to daylight savings time we had shorter work days due to sunlight. Additionally, sub-contractors cannot be expected to or asked to wait on a client. We lost some of our labor, as they would take on other jobs while waiting which Ms. [redacted] found unreasonable. In addition, all of this information was provided to Mrs. [redacted] numerous times via over 116 Emails and 760 Text messages. Please let me know if you would like copies of the dialog so you can see for yourself what was communicated and the next three texts back from the client were the same requests without consideration of prior responses.The pergola change involved stucco/framing work, which was completed two months after the stucco to the home was applied. These changes were upon request from Mrs. [redacted] due to her dislike in the color and “how the capstone looked”. The original wall was built to code, which included a thicker capstone and glass-finishing piece. Upon installation of the capstone, Mrs. [redacted] requested that the glass not be installed and for a different Capstone. To do so, the wall needed to be rebuilt to meet the necessary code requirements. Mrs. [redacted] requested another Sub-contractor to complete the work outside of the original stucco specialist. We advised against this choice but Mrs. [redacted] was adamant of her choice. The subcontractor that damaged the balcony caused more damage during his repair attempt. We brought the original stucco contractor back to repair and fix the work. He used the finish that the other subcontractor bought, that when dry, dried darker than the rest of the house. The original stucco contractor tried to match the color sample off site and repainted the area on March 25th, 2016 and it too dried darker. He then did an on-site color match on April, 22nd,2016 and the color matched the rest of the stucco on the home perfectly. Ms. [redacted] walked the house after the second paint session. The front balcony and three columns that were affected, were matched to the rest of the home and she verbally agreed. Due to the difficulties we had with this client, we had 3 people witness as she refused to sign anything agreeing to the color. She gave verbal approval on the Front of the wall to [redacted]. The allegations that the home remains many colors are false. The only area that did not match was fixed to Mrs. [redacted]’s approval and final payment. Upon request, pictures of the balcony and the entire home may be provided. We also have had independent painter contractors out to look at the color of the home and they are unable to see any color difference. Furthermore, we have pointed out that the manufacture of the stucco finish has an expressed disclaimer on all of their samples that was read to her several times during this project. This disclaimer may be provided upon request. Mrs. [redacted] requested the back side of the wall to be paint matched again after the approval walkthrough due to her still believing it was a difference color even after taking the matched paint she previous approved and placing a sample on the back side of the wall to show here there was no color difference. We also placed samples of the paint on every elevation and the home to verify the color was matching correctly across the whole home. Out of curtsy and best faith practices, we then had another crew spend 3 days matching the backside of the wall to paint the wall “lighter” to offset the shadowed area she was convinced was a different color. After several different attempts the only way the subcontractor could match the paint exactly on all faces of the wall was to match the color off the front of the wall again to ensure a perfect blend. Again, Mrs. [redacted] would not sign off on an approval of the color but we made sure to have numerous witnesses to verify her approval. We have given Mrs. [redacted] the option to have the front of the wall painted again to alleviate any concern with a color discrepancy, limited to the areas of her concern. We will and have honored the Warranty of the workmanship on the home, but we do not work for free when a homeowner requests a change to the work load and expects us to address these personal changes for free. Several times throughout the project we expressed to Mrs. [redacted] that we are not interior decorators and gave her the option and cost associated with hiring someone to help her with the decisions throughout the process. She declined these request.In the weeks since out of best faith practices, we have also replaced the sod in the front and back of the home where work took place, spent numerous hours re-cleaning paint off the home which was from the last time the home was painted and made sure electrical components which were properly functioning which were not tied to the work estimate. All of these items were free of charge as well as the extensive requests over the entire project in which our crews helped Mrs. [redacted] with various handy man items on the interior and exterior of the property.  These projects include rebuilding a King size bed frame and support. Hanging TV’s and wall décor. Swapping out exterior lightning fixtures, fully replacing paver stones after she requested them to be removed and discarded. Replacing fascia not related to the claim. Re-Keying and installing new door deadbolts and knobs. Content and material manipulation to help Mrs. [redacted] after her surgery. Picking up Mrs. [redacted] at a car dealership to assist in transportation. The Firm LLC appreciates the opportunity to have worked with Mrs. [redacted] and the two referrals she offered. Both of which has expressed their thankfulness and delight and passes on praise pertaining to the trades provided by The Firm LLC and the project manger. We will continue to honor the workmanship warranty to the property and will work with Mrs. [redacted] to address any other concerns in the future.   Tell us why here...