Hi *** Subject: Complaint ID *** As we have received the complaint report from you related to Bill paymentWe have finished investigation from our side as below: 1. Check daily report from the Bill payment to make sure amount is matching and by
mistake has not been paid for somebody else account (*** ***)2. Check daily journal report from register for entry related to bill payment and confirmed that report from bill payment terminal and register journal are matching and has no excess (extra) entry 3. Checked video camera (June 12th and13th between am and 1pm as was told by the customer between and am)We did not find footage showing her coming into storeVideo and register journal are available for double check (if necessary we will submit complaint to Spartanburg Sheriff…so sheriff can come in and check the video) 4. We are willing to work with the customer to investigate further if she provides right information5. We have called customer to get some more detail as below a. Description of the employee so we can talk to employee I. Her description does not match with employee work on that day b. We asked how much she paid and how much change she got back I. She said she paid $(when I called her she said she paid total $(100+20+5) there is no reason to pay if the bill was $120…second time she said she paid $and same thing if the bill is $there is no reason to give clerk $140….we also charge $service fee and there is no mentioned of that… ii. When we told her that our camera is not showing you coming in the store during as specified time …she said well I don’t remember what time I came in but it was morning time… 6. As I said above, we are willing to work with you and customer if we have right information and if we find that we have made mistake we will reimburse her My contact information is as below, please feel free to call me or send me an email to discuss further*** ***, *** ***, ***gmail.com *** *** ***, *** ***, SC
This statement is in response to the Revdex.com Complaint ID# [redacted], made by [redacted] on February 14, 2018. This customer alleges, that she had made a purchase of $100.00 on October 14, 2017, from me as the salesperson for numerous dvds and they contain...
music and that the music speeds up and slows down. First of all, this customer has not been to our store to make a purchase since March 25, 2017, seven months prior to this complaint. (See attached Receipts.) On her last, most recent purchase, of March 25, 2017, her receipt total was $74.80 which is considerably less than the $100.00 she alleges that she paid. This most recent purchase included two (2) free dvds from us and her purchase also contained LuLaRoe clothing items for $20.00 which was also discounted. Her dvd total at this purchase was only $48.00 before tax. The salesperson for this purchase was not myself, it was an employee of ours. My first question, when I received receipt of this complaint was, if there was a problem with this customers purchase then why did she not bring them back to me? I now understand why she did’t bring her purchase back to store and let us assess the problem, after looking up this customers account and all the prior receipts of her 6 purchases at our store, this alleged purchase in question, did not happen. However, I will be more than happy to assess this situation and this alleged problem, if this customer would like to bring back to us these dvds with the valid store receipt from her February 14, 2018 purchase of $100.00. But just to make myself completely clear here, you cannot receive a monetary refund for a free or discounted dvd and normally when there’s a problem we like our customers to return to the store in a timely fashion, not 7 months after the fact. In our 4 years of operation we've never had a complaint filed with the Revdex.com. This is due to the fact that we sell quality dvds and we guarantee all of our dvds. I’ve never had a customer bring back a dvd that they have had a problem with and us turn them away without making sure they were completely and totally happy with the outcome. I know that I tell everyone who makes a purchase with us, whether they’re a new customer or not, that our dvds are brand new and guaranteed and if they should have any problems to bring them back to me and I’ll happily take care of the problem and switch them out. I’ve always taught my employees to do the same and it’s printed as our return policy at the bottom of every receipt and on a sign hanging in our store. To address the music quality in the complaint, it’s called telemetry remixing. Telemetry remixing is when producers will take a popular song and continually throughout the song change the tempo to speed it up, slow it down or play in normal. While I don’t particularly like this type of music, it’s become very popular over the past several years and is being used more often. There is absolutely nothing that we can do about this remixed music, as do not make the dvds we sell, we only resell them. So if she has a problem with the remixed music, she’ll have to make a complaint to somebody in Hollywood cause that not something that I have any control over and is completely out of our scope. I have attached all the copies of [redacted]’s Receipts for every purchase that she has made at our store and also a picture of her profile on our register to show that she has only been to our store 6 times, with the last time being March 25, 2017. if you need anymore information from me please feel free to contact me at the address and phone number below, as the correspondence you sent me had the wrong address on it. Thank You,Shannon Lively, Owner
Hi *** Subject: Complaint ID *** As we have received the complaint report from you related to Bill paymentWe have finished investigation from our side as below: 1. Check daily report from the Bill payment to make sure amount is matching and by
mistake has not been paid for somebody else account (*** ***)2. Check daily journal report from register for entry related to bill payment and confirmed that report from bill payment terminal and register journal are matching and has no excess (extra) entry 3. Checked video camera (June 12th and13th between am and 1pm as was told by the customer between and am)We did not find footage showing her coming into storeVideo and register journal are available for double check (if necessary we will submit complaint to Spartanburg Sheriff…so sheriff can come in and check the video) 4. We are willing to work with the customer to investigate further if she provides right information5. We have called customer to get some more detail as below a. Description of the employee so we can talk to employee I. Her description does not match with employee work on that day b. We asked how much she paid and how much change she got back I. She said she paid $(when I called her she said she paid total $(100+20+5) there is no reason to pay if the bill was $120…second time she said she paid $and same thing if the bill is $there is no reason to give clerk $140….we also charge $service fee and there is no mentioned of that… ii. When we told her that our camera is not showing you coming in the store during as specified time …she said well I don’t remember what time I came in but it was morning time… 6. As I said above, we are willing to work with you and customer if we have right information and if we find that we have made mistake we will reimburse her My contact information is as below, please feel free to call me or send me an email to discuss further*** ***, *** ***, ***gmail.com *** *** ***, *** ***, SC
This statement is in response to the Revdex.com Complaint ID# [redacted], made by [redacted] on February 14, 2018. This customer alleges, that she had made a purchase of $100.00 on October 14, 2017, from me as the salesperson for numerous dvds and they contain...
music and that the music speeds up and slows down. First of all, this customer has not been to our store to make a purchase since March 25, 2017, seven months prior to this complaint. (See attached Receipts.) On her last, most recent purchase, of March 25, 2017, her receipt total was $74.80 which is considerably less than the $100.00 she alleges that she paid. This most recent purchase included two (2) free dvds from us and her purchase also contained LuLaRoe clothing items for $20.00 which was also discounted. Her dvd total at this purchase was only $48.00 before tax. The salesperson for this purchase was not myself, it was an employee of ours. My first question, when I received receipt of this complaint was, if there was a problem with this customers purchase then why did she not bring them back to me? I now understand why she did’t bring her purchase back to store and let us assess the problem, after looking up this customers account and all the prior receipts of her 6 purchases at our store, this alleged purchase in question, did not happen. However, I will be more than happy to assess this situation and this alleged problem, if this customer would like to bring back to us these dvds with the valid store receipt from her February 14, 2018 purchase of $100.00. But just to make myself completely clear here, you cannot receive a monetary refund for a free or discounted dvd and normally when there’s a problem we like our customers to return to the store in a timely fashion, not 7 months after the fact. In our 4 years of operation we've never had a complaint filed with the Revdex.com. This is due to the fact that we sell quality dvds and we guarantee all of our dvds. I’ve never had a customer bring back a dvd that they have had a problem with and us turn them away without making sure they were completely and totally happy with the outcome. I know that I tell everyone who makes a purchase with us, whether they’re a new customer or not, that our dvds are brand new and guaranteed and if they should have any problems to bring them back to me and I’ll happily take care of the problem and switch them out. I’ve always taught my employees to do the same and it’s printed as our return policy at the bottom of every receipt and on a sign hanging in our store. To address the music quality in the complaint, it’s called telemetry remixing. Telemetry remixing is when producers will take a popular song and continually throughout the song change the tempo to speed it up, slow it down or play in normal. While I don’t particularly like this type of music, it’s become very popular over the past several years and is being used more often. There is absolutely nothing that we can do about this remixed music, as do not make the dvds we sell, we only resell them. So if she has a problem with the remixed music, she’ll have to make a complaint to somebody in Hollywood cause that not something that I have any control over and is completely out of our scope. I have attached all the copies of [redacted]’s Receipts for every purchase that she has made at our store and also a picture of her profile on our register to show that she has only been to our store 6 times, with the last time being March 25, 2017. if you need anymore information from me please feel free to contact me at the address and phone number below, as the correspondence you sent me had the wrong address on it. Thank You,Shannon Lively, Owner