The Fitness Company for Women

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While I appreciate them finally canceling the accounts and refunding the money for my daughter [redacted] 's account, they also owe my a refund of for [redacted] 's account which was also canceled on February 22, I am owed per month from April through October; months at per month is please let me know when that will be refunded Thank you [redacted] Regards, [redacted]

The matter in which this individual is inquiring is regulated under the *** *** *** *** *** ***In accordance with the *** the complainant filed a dispute with CARCO regarding his prior employment. Pursuant to this dispute a reinvestigation was initiated and contact was
again made with the complainant’s former employer who confirmed the information as originally reportedSubsequent to receiving this information and a consumer statement from the complainant, CARCO issued a report to Waste Management which included the re-verified information and the complainant’s statement
CACO Group, as previously stated to the complainant in letters, does not make the hiring decisionThe ultimate decision as to whether an applicant is hired is the decision of the employerCARCO did reach out to the prospective employer to discuss the circumstances of the situation regarding *** *** and the prospective employer, after careful deliberation and assessment, maintained its original decision

I am responding to the above mentioned complaint. [redacted] began her membership at our club on April 6, 2015 (please  see attached contract). As she explained, she signed her contract via E-Agreement. The member signs and electronic pad multiple times authorizing the contract. The...

contract is displayed on the computer screen and the member also receives a copy to their email. Our staff thoroughly explains the details of the membership and the file emailed to the member clearly states the guidelines of the membership. When [redacted] came into the club to cancel, we reiterated the cancellation guidelines of her contract; we also offered a temporary hold on her contract in an effort to understand her current situation. She wasn’t interested in a hold and abruptly left the club. Please feel free to contact me with any further questions.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The letter states that the employees "thoroughly" go over the contract with new clients, however if this were the case I would have known about the cancellation policy. I am 100% positive the employee that signed me up did NOT go over the cancellation policy. As far as being "not interested and walking out"; as I explained in my first email, the owner did not have the decency to speak to me privately as I requested, and instead wanted to argue with me in front of other employees and it was very uncomfortable and unprofessional. She compared this to "buying a car, you don't just return it if you don't want it anymore." Again, very unprofessional and unnecessary. The reason I did not bother to do the account hold is because as I explained to her more than once, I would not be returning to living within 25 miles of the club. She did not want to accept that. Again, I am asking they accept my move for family medical emergency of 20 miles, and forgive the minuscule 5 mile difference to please cancel my membership asap. 
Regards,
[redacted]

The fitness company did locate and cancel [redacted]'s account with a provided cancellation form with [redacted]'s name on it. We are not able to locate any forms provided to us with [redacted]'s name requesting a cancellation of membership. We have since cancelled [redacted]'s account but we are unable to refund unless the forms are provided. [redacted] The Fitness Company

we have refunded the 20.00 to the consumer, This was a mistake and has been resolved. Thank you

We spoke to someone on the phone earlier this week. We let them know we need to retrieve some forms from the billing company. At this point we have refunded [redacted]'s account for four months. she canceled on February 22nd, with a 30 day notice required per her contract her March 18th dues...

would've gone through. We refunded April May June and July. [redacted]'s account is also canceled.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  While I appreciate them finally canceling the accounts and refunding the money for my daughter [redacted]'s account, they also owe my a refund of 308.00 for [redacted]'s account which was also canceled on February 22, 2016. I am owed 44.00 per month from April through October; 7 months at 44.00 per month is 308.00  please let me know when that will be refunded    Thank you   [redacted] 
 
Regards,
[redacted]