The Flag Lady's Flag Store

Our customer placed her order on Thursday June 16, 10:58:PM EDT(orders placed, after PM, ship the next day.)She chose UPS 2nd Day Air Saver $We shipped it 2nd Day Air on Friday, June 17th(UPS does not pick up shipments, nor deliver, on Saturday and Sunday.) She received her shipment
on Tuesday.The website "USPS Shipping Method" (selection platform for choice" shipping method") does not provide an explanation of each "shipping method"(Magento, which created our website platform, does not offer the explanations.)When our Shipping Department packs the order, the tracking information is immediately sent to the customer's e-mail to inform them that the package is on its wayThe customer can use the tracking information to verify the delivery date.It could be that she was upset because she did not purchase the correct flag for her fatherWhen she return the flag, the $was automatically refunded to her account by merchant services(I am sending you a copy of the "Detailed Accounts Receivable Ledger - June 1, to July 31, 2016" - which shows that.)We are disappointed that our customer was disappointedWe will refund her shipping charge of $Please let us know what procedure we use for that.We stand for "Quality Products, Customer Service and Timely Deliveries." We are disappointed that our customer is disappointed and we will refund the shipping charge of $Please let us know the procedure.*** ***