The Flint Journal

The Flint Journal delivery is useless. We just started the delivery service and have had to call them EVERYTIME! wondering where our paper is at, 5 times now. Paying for a service that we have yet to receive do to delivery driver who just doesn't care along with getting the runaround from the powers that be on the phone.

The flint journal is charging me $6 for Thanksgiving Day paper. I cancelled way before the paper was to be delivered. They will only give me a credit on my account. I then cancelled my subscription period. They are trying to make up for the money they are losing by collection additional money for customers. Stand up for yourself and don't let them take advantage of their customers. GOODBYE FLINT JOURNAL

several issues with the Flint Journal. one is the send you several bills, I have call regarding this issue several times , it seem they cannot correct this problem. WHY.
Another issue is , I did not get a paper on Sunday 3/8/2020. when I called to ask if I can have a paper delivered to me on Monday , they said my account had already been credited. My problem here is Sunday is the only day I want to receive the paper but is cost more for sunday only, so I have weekly delivery. This makes no since. Also when I call customer service they were very RUDE.

ALL I WANT IS A SUNDAY PAPER.

After reviewing the complaint and fact checking the phone numbers attached to the account we conclude that the customer called on 3/13/16 to stop the [redacted] delivery and then again on 5/2/16. A cell phone may have been used for the other contacts mentioned but we do not have record... of the number of calls noted in complaint. We will stop the delivery. A do not deliver message has been recorded in the system under the address of [redacted] ***. We also contacted the carrier and have asked the district manager to drive by the residence over the next few weekends to ensure delivery has stopped. [redacted] ***Circulation Operation DirectorAdvance Central Services MIchigan [redacted]

Mrs***' account is paid to 7/17/Our billing system sends an invoice only when a subscription is expiringHowever, I mailed a confirmation of Mrs***' last payment which will show her payment amount and correct expiration dateI personally addressed the envelope and it will be mailed
first class

Complainant account has been cleared of balance and stopped in the data baseWe monitor account to ensure billing and delivery has stopped

[A default letter is provided here which indicates
your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

After reviewing the complaint and fact checking the phone numbers attached to the account we conclude that the customer called on 3/13/16 to stop the [redacted] delivery and then again on 5/2/16. A cell phone may have been used for the other contacts mentioned but we do not have record...

of the number of calls noted in complaint. We will stop the delivery. A do not deliver message has been recorded in the system under the address of [redacted]. We also contacted the carrier and have asked the district manager to drive by the residence over the next few weekends to ensure delivery has stopped.[redacted]Circulation Operation DirectorAdvance Central Services MIchigan[redacted]

Mrs. [redacted]'s payment paid the subscription to 7/7/16, but the customer also received an adjustment on the account for a vacation stop that did extend the account to 7/17/16. Today I mailed an updated copy of the expiration date that shows 7/17/16.