The Floor Depot

Jewelry somehow disappeared and a few minor details with the workmanship of the installation (hardwood floors) We had all the flooring replaced in our home (literally every inch of it, including recently finished attic)The first day, upon returning home from work, we noticed the hardwood floor in the family room area was not ran the direction that was wanted When we asked the installers about it, they said it was too late to change it because of the work (about 1/3-1/2) had been completedWe accepted it and figured that it may look just fine after we called ***, whom had sold us the product, and she stated they do it the way they always do The wood flooring in the hall also appeared to be a little scratched (guessing from moving washer and dryer to a bedroom to tile that area) but once again, we just went with it because we knew it was quite a large job and the installers were working hard December 18th, all the work was complete with the exception of one small area that t

4/25/was supposed to be my installation date on my [redacted] floorsThe installers showed up hours late left without finishing the job On 4/25/ [redacted] installer " [redacted] " came to remove carpet from my houseInvoice ***He was supposed to complete the job with his people that day He arrived hours late and then left early said he would be back next day [redacted] the salesperson called me on 4/26/15, to ask how I liked the floorsI told her my issues and that they weren't completed She assured me he would complete them on 4/27/ This was my husbands birthday and his twin brother was visiting out of townHe was there [redacted] brought people in my house who were not contracted with [redacted] cussing, smoking and not completing their job Instead of sending someone else to complete the job they didn't finish it and knew I complainedThis put me in an uncomfortable position as a customer He furthermore stayed until p.mon 4/26/essentially keeping us

Job left unfinished In sept 2016, flooring was purchased with 1yr warrantyFlooring kept coming upSome if it was not gluedOne bedroom doorway was given a slope and I was slippingOwners friend come out to ck sub floorBedroom was rottenOwner stated when I get sub floor repaired to call him Now he stated he was throughHalf of hallway is not laid eitherHis friend pulled flooring up due to small smount of water from washer leaked on floorHose was loose from it being pulled out to lay flooringMy warranty has mo leftOwner refuses to fix problemFlooring should have not been laid in bedroom to begin with until it was fixedI just bought the trailer a couple of months before purchasing flooring and I did not know the flsub floor needed repairingOne employee called and stated that 90% of flooring was going yo be replacedOffice manager hung up on meOwner was yelling at me on phone and would not let me explain that his employees pi should not be slipping on floor

Company put wrong floors down, damage and messed up my stairs Managers would not come out to look at the problem it would not solve my issues We went in the office at floor depot talked with [redacted] the manager picked out a color of flooring and she brought it to the deskWe then began to sign a contract thinking she wrote down the correct information did not know the name of the floor just the color so we signed They came out and put my floors in, halfway through we noticed it was the wrong floor and said something but they assured it was the correct one so we thought that was our mistakeWhen they got to the stairs to stain the stairs the same color as the floor it was the wrong stain because they brought what we had picked out.They said since we signed a contract it was our fault and that they would not do anything to correct it so now I have messed up stairs and wrong color floors that I did not pick out and paid $Also will be getting an attorney

Work is not complete I was given a date for installation on Monday Feb The install was to take days so I took two vacation daysOn Monday no one showed up and I had to call them to find out what happenI was told they were help up on another install and they would now not be there until TuesdayI was also told they would finish that dayTuesday came and they finally showed up about noon and all they did was unloadI had to take the entire week off workOn Wed they worked until about 1pmThey worked longer hours on Thursday and Friday but did not finishThe installer told me he would be back the next Sat to finishOn Sat March 5th no one showed upI called Kitty and she told me she just turned it over to install in SouthavenI called them and was told once again they were held up at another job and they would be here Sunday March 6th and they would be done before I had to leave for the airport at noonSunday is here but they are notIn addition to the installation i

TOP NOSING OF CUSTOMS STAIRCASE IS CRACKED AFTER INSTALLED MONTHS PURCHASED CUSTOMS HAMPTON STYLE STAIRCASE ONE 03/12/AND TOP NOSING IS ALREADY CRACKED; CONTACTED FLOOR DEPOT TIMES IN PERSON (OCTOBER, NOVEMBER AND DECEMBER OF 2016) LEFT SEVERAL MESSAGES FOR [redacted] AND NEVER RECEVIED ANY KIND OF CALL BACK, PAID 3,FOR STAIRCASE AND OVER 4,FOR UPSTAIRS FLOOR INSTALL, DURING UPSTAIRS FLOOR INSTALL; CAUSED DAMAGED TO MY DINING ROOM DOWNSTAIRS CEILING; CALLED [redacted] RIGHT AFTER INSTALL TO REPORT DAMAGE AND NEVER RECEIVED A RESPONSE; PAID FOR DAMAGED OUT OF MY OWN POCKET; THIS COMPANY SHOULD NOT BE ALLOWED TO KEEP DOING THIS TO PEOPLE; DELVIERY TERRIBLE WORK AND DO NOT STAND BY THEIR SERVICES; WOULD LIKE AN IMMEDIATE RESOLUTION AND WILL NOT SPEND ANY MORE OF MY MONEY TO CORRECT THEIR ERRORS; THEY WERE PAID VERY WELL FOR THEIR SERVICES

Quoted a price for carpet and asked for a deposit in order to freeze the pricing 28% increase on the following bill ***, I returned your call last week and did not hear back from you You were calling to find out if everything has been accomplished in the install of my carpet Here is a synopsis of where I am: [redacted] (the installer)has accomplished 98% of what he needed to do I am waiting on a threshold to be placed between the kitchen and the family room I was expecting him by Thursday of last week as we agreed but have not seen him or heard from him I have texted him twice asking about it and have gotten no response He and his "best" guy came in and they were able to fix the mess I am appreciative of his determination to get it done right He apologized many times for the problem I just want it 100% complete I am not happy with the pricing When I first came into The Floor Depot in December of 2016, I found the carpet I wanted and you told me that it

Work is not complete
I was given a date for installation on Monday Feb The install was to take days so I took two vacation daysOn Monday no one showed up and I had to call them to find out what happenI was told they were help up on another install and they would now not be there until TuesdayI was also told they would finish that dayTuesday came and they finally showed up about noon and all they did was unloadI had to take the entire week off workOn Wed they worked until about 1pmThey worked longer hours on Thursday and Friday but did not finishThe installer told me he would be back the next Sat to finishOn Sat March 5th no one showed upI called Kitty and she told me she just turned it over to install in SouthavenI called them and was told once again they were held up at another job and they would be here Sunday March 6th and they would be done before I had to leave for the airport at noonSunday is here but they are notIn addition to the installation i

I purchased square feed of hardwood flooring and had installed by Floor Depot of Southaven, MS, I received courteous, polite, prompt sales attention, excellent price and one of the best buying experiences everHighly recommend this business to anyone interested in home flooring of any kind

The problems include installation and product defects Claim submitted and Floor Depot refuses to follow up with the claim It has been years!
Floor depot installed *** Casablanca Forged Bronze flooring in our home in January on the week rolling our purchase on 1/8/ We paid $6,using *** *** of *** for financing (account #XXXXXX) on Invoice number *** The installers had informed us of the positives and negatives of the floor After installation was complete, they told us it would take some time for the floors to acclimate to the environment They also told us the floors were glued down They puttied the gaps in the ends of the boards where they didn't meet together and used a stain to cover any scratches they made I am not sure if this is common practice or not One night at dinner my husband sat down at the dinner table and the chair went through the floor We called them and voiced our concern about the product and the large gaps that w

Purchased $3600+ FlooringTried to returned damage, wrong and left over productCompany refused to take back and refund my money
I purchased $3600+ worth of wooden flooring and the material needed to install itThe salesperson, *** figured the number of boxes of wood and materials I needed based on the size of the rooms I provided to herWhen my contractor picked up the material, of the four, gallon glue boxes was damage, of wood strips was missing and when my contractor finished the job, there was 1/boxes of wooden flooring left overI called the store and spoke to ***, whom I explained my issue to and she basically told me, she was not going to take the items back because they are a cash and carry store and they do not issue refundsShe did provide me with wood strips but they were the wrong stripsI did advise *** that no where on my receipt did it say they did not accept returns*** refused listen and hung up on me I also called another Flo

Quoted a price for carpet and asked for a deposit in order to freeze the pricing 28% increase on the following bill
***,
I returned your call last week and did not hear back from you You were calling to find out if everything has been accomplished in the install of my carpet
Here is a synopsis of where I am:
*** (the installer)has accomplished 98% of what he needed to do I am waiting on a threshold to be placed between the kitchen and the family room I was expecting him by Thursday of last week as we agreed but have not seen him or heard from him I have texted him twice asking about it and have gotten no response He and his "best" guy came in and they were able to fix the mess I am appreciative of his determination to get it done right He apologized many times for the problem I just want it 100% complete
I am not happy with the pricing When I first came into The Floor Depot in December of 2016, I found the carpet I wanted and you told me that it

TOP NOSING OF CUSTOMS STAIRCASE IS CRACKED AFTER INSTALLED MONTHS
PURCHASED CUSTOMS HAMPTON STYLE STAIRCASE ONE 03/12/AND TOP NOSING IS ALREADY CRACKED; CONTACTED FLOOR DEPOT TIMES IN PERSON (OCTOBER, NOVEMBER AND DECEMBER OF 2016) LEFT SEVERAL MESSAGES FOR *** AND NEVER RECEVIED ANY KIND OF CALL BACK, PAID 3,FOR STAIRCASE AND OVER 4,FOR UPSTAIRS FLOOR INSTALL, DURING UPSTAIRS FLOOR INSTALL; CAUSED DAMAGED TO MY DINING ROOM DOWNSTAIRS CEILING; CALLED *** RIGHT AFTER INSTALL TO REPORT DAMAGE AND NEVER RECEIVED A RESPONSE; PAID FOR DAMAGED OUT OF MY OWN POCKET; THIS COMPANY SHOULD NOT BE ALLOWED TO KEEP DOING THIS TO PEOPLE; DELVIERY TERRIBLE WORK AND DO NOT STAND BY THEIR SERVICES; WOULD LIKE AN IMMEDIATE RESOLUTION AND WILL NOT SPEND ANY MORE OF MY MONEY TO CORRECT THEIR ERRORS; THEY WERE PAID VERY WELL FOR THEIR SERVICES

Job left unfinished
In sept 2016, flooring was purchased with 1yr warrantyFlooring kept coming upSome if it was not gluedOne bedroom doorway was given a slope and I was slippingOwners friend come out to ck sub floorBedroom was rottenOwner stated when I get sub floor repaired to call him Now he stated he was throughHalf of hallway is not laid eitherHis friend pulled flooring up due to small smount of water from washer leaked on floorHose was loose from it being pulled out to lay flooringMy warranty has mo leftOwner refuses to fix problemFlooring should have not been laid in bedroom to begin with until it was fixedI just bought the trailer a couple of months before purchasing flooring and I did not know the flsub floor needed repairingOne employee called and stated that 90% of flooring was going yo be replacedOffice manager hung up on meOwner was yelling at me on phone and would not let me explain that his employees pi should not be slipping on floor

4/25/was supposed to be my installation date on my *** *** floorsThe installers showed up hours late left without finishing the job
On 4/25/*** *** installer "***" came to remove carpet from my houseInvoice ***He was supposed to complete the job with his people that day He arrived hours late and then left early said he would be back next day*** the salesperson called me on 4/26/15, to ask how I liked the floorsI told her my issues and that they weren't completed She assured me he would complete them on 4/27/ This was my husbands birthday and his twin brother was visiting out of townHe was there *** brought people in my house who were not contracted with *** *** cussing, smoking and not completing their job Instead of sending someone else to complete the job they didn't finish it and knew I complainedThis put me in an uncomfortable position as a customer He furthermore stayed until p.mon 4/26/essentially keeping us

Jewelry somehow disappeared and a few minor details with the workmanship of the installation (hardwood floors)
We had all the flooring replaced in our home (literally every inch of it, including recently finished attic)The first day, upon returning home from work, we noticed the hardwood floor in the family room area was not ran the direction that was wanted When we asked the installers about it, they said it was too late to change it because of the work (about 1/3-1/2) had been completedWe accepted it and figured that it may look just fine after we called ***, whom had sold us the product, and she stated they do it the way they always do The wood flooring in the hall also appeared to be a little scratched (guessing from moving washer and dryer to a bedroom to tile that area) but once again, we just went with it because we knew it was quite a large job and the installers were working hard December 18th, all the work was complete with the exception of one small area that t

I was a potential customer who has been waiting on an ITEL report for the last days from the Bartlett Store at ***I have called and stopped by there numerous occasions to speak with *** , whom came to my house measured and gave me an estimate of what it would cost to replace our rain damage flooring after we got the roof repairedAfter she contacted the insurance company she an as well as my insurance company told me that I would need and ITEL reportI was instructed by *** to get an sample of my flooring and the insurance company even sent and prepaid parcel for them to mail itAs of today, the answers have been the same, we have not heard back nor would they give me the phone number to the company that is doing the reportMy question to the ***, is does it take over days to get such a report and when can I get an answer besides what *** is always telling meI don't consider this to be very professional at all and especially non-caring on ***

Company put wrong floors down, damage and messed up my stairs Managers would not come out to look at the problem it would not solve my issues
We went in the office at floor depot talked with *** the manager picked out a color of flooring and she brought it to the deskWe then began to sign a contract thinking she wrote down the correct information did not know the name of the floor just the color so we signed They came out and put my floors in, halfway through we noticed it was the wrong floor and said something but they assured it was the correct one so we thought that was our mistakeWhen they got to the stairs to stain the stairs the same color as the floor it was the wrong stain because they brought what we had picked out.They said since we signed a contract it was our fault and that they would not do anything to correct it so now I have messed up stairs and wrong color floors that I did not pick out and paid $Also will be getting an attorney

I recently hired the floor depot to do my tile in my bathroom and shower and they did an excellent job. The sales people were friendly and knoledgeable they really made my buying experience pleasurable and stress free. The installers were very professional and curtious. I would highly recommend them for any projects in the future and I will definitely use them again thanks floor depot.