The Floor Man

I called customer twice and asked him to return my call to discuss his situation but he never returned calls The customer was warned with text alerts and conversations that he was exceeding his data plan and chose not to limit his usage or increase his data plan He was using the data on his phone as his sole internet Below is the documentation of our conversations and alerts sent to customer He was aware and chose to use the data so he is responsible for the bill September 17, 2014- Data plan changed on account to 5GB plan This plan allows for 5GB of data usage and then billed $for each additional 1GB of data that is used Customer was made aware of this at time of plan changeOctober 30, Text Alert sent to mobile to advise of high data usageNovember 15, 2014- Customer received bill reflecting overage chargesThe bill discription states the amount of overage and how it is ratedNovember 30, 2014- Text Alert sent to mobile to advise of high data usageDecember 15,2014- Customer received bill reflecting overage chargesThe bill discription states the amount of overage and how it is ratedDecember 29, 2014- Text Alert sent to mobile to advise of high data usage.Text Alert sent to mobile to advise of high data usageJanuary 2015- Wireless specialist spoke with customer to advise him of his high usage and large bill She advised customer that the data usage would be suspended if payment for the data was not made Customer admitted that he was using his data as his sole means of internet service He also stated he would not pay his bill Our Wirless Manager also talked with customerJanuary 27, 2015- Customer called when wife's data was suspended and was told the bill would need to be paid He still disputed what he owed He was offered a larger data plan but was told he would need to pay for the data usage that he had already been billed for January 29, Customer closed account leaving a balance of $ Management has decided he does need to pay the amount owed We have worked with him to keep him informed of his overages and he is responsible for the amount owed [redacted] Customer Service Manager Yadkin Valley Telecom Please note my new email address ***[redacted] ###-###-####