The Florida Center for Laser Dentistry

This service fee is part of the agreement between the customer and their home warranty Just like a copay for medical serviceWe will be happy to refund this to Mrs [redacted] However I would like to address her statement, We have no control over what the home warranty decides or does Therefore the customer service is shouldered by the home warranty, not the contractor.The home warranties lack of communication is unfortunate and we apologize,

Great family owned and operated company! Three generations of HVAC experienceAmazing knowledge of the business, and knows what it takes to do things economically and efficientlyI have read the small amount of complaints about this business, and In my opinion it sounds like these great guys are subject to the downside of working with Home Warranty companies
Which, Home Warranty companies find every way to get out of paying for things to complete jobs up to standardEveryone know a new HVAC system cost $8k these days, and a Home Warranty is a way for people to try and cheap out of the costI, myself just bought a new high efficient Amana HVAC from Energy Experts for $12kNew ducts, two stage furnace and ACI had bids from every big name brand company in town, some of those bids were cheaper as well
I knew I was going with Energy Experts after the second "name brand" company came outI just didn't see the honesty, and Integrity that I saw with Energy ExpertsI would recommend these guys to anyone! I couldn't be happier with my new Home Comfort System! Thanks again guys for your outstanding service!

This service fee is part of the agreement between the customer and their home warranty.  Just like a copay for medical service. We will be happy to refund this to Mrs. [redacted].  However I...

would like to address her statement, We have no control over what the home warranty decides or does.  Therefore the customer service is shouldered by the home warranty, not the contractor.The home warranties lack of communication is unfortunate and we apologize,

Response:
This work order was sent to us by american home shield home warranty. We responded and cleared the primary condensate drain line, and...

collected the 100.00 service fee, required by [redacted]. Some time passed and the customer called back and complained the secondary drain was still draining. I sent a different tech, and he thought the drain lines were installed in reverse, by a previous contractor. As I have explained to Mr [redacted], we are a small family business, and after the second visit, we had a very close family member become ill, and eventually pass away. I contacted [redacted] and made them aware of this and also made them aware we would not be able to complete this in a timely manner. They stated they would transfer this to a different contractor for completion, with no additional service fee due. We assumed this was taken care of and finished. I am mailing a refund for 100.00, service fee collected, I have emailed mr [redacted] making him aware of this, and have apologized. I will also make sure this gets transferred to another contractor as well[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I will accept restitution in the amount of $1,269.43 by cashier's check mailed to: [redacted]. Please do not mail anything to [redacted].
I will sign a release form. 
Energy Experts (EE) rebuttal is not completely accurate:
1) The home warranty had no record of EE notifying them of insufficient size.
2) The substandard installation was riddled with problems that hindered performance as well as not being up to CA code.
3) Permit was pulled and third party title 24 company notified 9 months after installation.
4) Replacement thermostat was for a heat pump. I do not have a heat pump and the thermostat did not control my unit properly.
Again, I will accept EE resolution proposal, however, I would like to make the Revdex.com aware of the points stated above.
Thank you,
[redacted]