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The Flower Connection

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The Flower Connection Reviews (1)

Review: On 1/**/13 or 1/**/13, I ordered a NY Yankees floral arrangement for my Dad's funeral and had it shipped from The Flower Connection to West Sacramento, CA. Before [redacted] (at The Flower Connection) shipped it, he said to let him know if it arrived damaged in any way. When the arrangement arrived to the funeral home, it did have some damage to it, so I called [redacted] at The Flower Connection to let him know. He said he would file a claim with Fed Ex to see if he could get any of the shipping charges ($218.36) back for me. On 2/*/13, [redacted] called me and said he was able to get me the shipping refund of $218.36, plus another $41.64 from filing the Fed Ex claim for me, so he said he'd be mailing me a refund check for $250.00 after Valentine's Day. As of today (6/**/13), I have not received the refund check that was promised to me. I sent several text messages and called [redacted] several times to follow up, and kept getting excuses as to why he hadn't mailed me the check yet. The last text I received from him on 3/**/13, he said "I'm not going to lie...no didn't do it..the prep for easter..please text me Monday we are closed..I will be doing all of my bills and finally take care of it...It is the busy season and I am just so behind." I have called the flower shop on several occasions (I have a 5-page phone log I've been keeping), sent [redacted] text messages, and called his cell phone, but have not received a response from him. I have been speaking with [redacted] at the flower shop, but [redacted] has not returned my calls nor text messages since 3/**/13. This is very poor customer service and I still don't have the refund check of $250 that I was promised over 4 months ago.Desired Settlement: I would like for [redacted] (at The Flower Connection) to mail me the refund check of $250.00 that he promised me on 2/**/13. He has already received the money from Fed Ex and it is not fair that he hasn't mailed it to me yet. I have been trying to get it from him for over 4 months now and it seems as though I keep getting excuses from him and now he hasn't/won't returned my calls or text messages for over 2 months.

Consumer

Response:

At this time, I have not been contacted by The Flower Connection regarding complaint ID [redacted].

Sincerely,

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Description: Florists, Gift Shops, Novelty Balloon Suppliers

Address: 5348 S Elm Ave, Fresno, California, United States, 93706-5742

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