The Flower Gallery

We do solely take full responsibility for this misconduct in sending your refundWe apologize to you from the bottom of our hearts and are issuing your refund immediatelyWe would also like to offer you an in-store credit of at least an additional $as we understand the occassion on which the order was purchased is a very sensitive occasion and we do take these matters very seriouslyI, the owner, am personally responsible for this inconvenience and can not express my apologies enough in this matter to you and your sweet familyAs for the unusual voicemail, I forward the calls to my phone when I go home for the day and had not changed my voicemail, but I have changed it since and it is indeed my voicemail you reachedThis was the first year operating my own business and I am still new to all the do's and don'ts that come along with itBut as I learn and grow, we do sincerely hope to be allowed to make a better impression should you ever feel up to giving us a second chance to win your heart overThank you for your patience in this matter thus far and I am always here to respond to any further concerns you may haveThank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (pending receipt of refund) is satisfactory to me. 
Regards,
[redacted]

We do solely take full responsibility for this misconduct in sending your refund. We apologize to you from the bottom of our hearts and are issuing your refund immediately. We would also like to offer you an in-store credit of at least an additional  $50 as we understand the occassion on which...

the order was purchased is a very sensitive occasion and we do take these matters very seriously. I, the owner, am personally responsible for this inconvenience and can not express my apologies enough in this matter to you and your sweet family. As for the unusual voicemail, I forward the calls to my phone when I go home for the day and had not changed my voicemail, but I have changed it since and it is indeed my voicemail you reached. This was the first year operating my own business and I am still new to all the do's and don'ts that come along with it. But as I learn and grow, we do sincerely hope to be allowed to make a better impression should you ever feel up to giving us a second chance to win your heart over. Thank you for your patience in this matter thus far and I am always here to respond to any further concerns you may have. Thank you,