The Folder Center

Everything Ms [redacted] has said about her refund is trueHer refund was fully approved and a check for the full amount of $was sent to her in the mailWe have attached a copy of her check from our records (important information protected, of course)If she has not received her check yet, this is a serious event and we must discuss itSince the time of this response, we have tried to contact Ms [redacted] times, phone calls with messages and an email, and have not had a response from her at allWe would like to remedy this situation and get her her refund, however we have had a difficult time getting her on the phoneIf we could have help discussing with Ms [redacted] about what has happened to her refund, that would be much appreciated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the money in my account todayI would not have made a complaint had they returned numerous phone calls I had left previouslyAnd during all of our conversations they were nice, but never agreed that I did not sign up for auto renewal of anythingI never allowed them to keep my credit card on fileThis made me very uneasy and not receiving the money I was owed when I was promised, and then not having my calls returned the next weekI felt I had to take this measureI did not answer his calls due to the fact I wanted things on paper from then forward Sincerely, [redacted]

I have been working on this since Friday [redacted] called in was upset and requesting a refund due to the folders not arriving in the school thus farI let [redacted] know that I am sorry that she is upsetHowever the school was sent the artwork and the list of sponsors to approve but neglected to do so before leaving for summer breakI assured [redacted] that this is incredibly uncommon for our companyWe want all of our schools to have folders in a timely mannerI have been working with the Principal and have gotten the approvals and artwork changes neededWe wll be going to print as soon as possible, we will also be extending the exposure time of ***'s ad in the foldersMeaning she will be featured for all of this year and for next year for the delayThe delay is no fault of oursHad we gotten everything approved through the school earlier we would have delivered the folders on timeBecause our program is sponsor based we alert the school that they will be delivered once the sponsor spots have been filled, as close to the first day as possibleWe have an agreement with the school that we will not print anything until it has been approved fully through the administrationOur agreement with the school also states that upon delivery of the folders our folders will be the only folders used throughout the year for all correspondence between the parents, students, and teachersI tried very hard to explain this situation to [redacted] and her husbandThe Assistant Principal is not who we have our agreement withOur agreement is with Mr [redacted] the Principal who has been helpful to get this process moving along now that they are back in sessionWe are sorry that the folders have not arrived but we have done everything in our power to please [redacted] and her husband in this matter We have already created artwork for their ad space in the folder and now that we have approval from the Principal we will be going to printThank you for your time and please let me know if there is anything else I can do to help here

This is a completely fraudulent complaintMr [redacted] is making accusations and has nothing to back up his claimsWe would like for this complaint to be disregarded completelyWe would also like to look into options of reviewing his business for his unprofessional and rude demeanor Mr [redacted] first called in on Jan 16th to accuse our company of being fraudulent and unethicalAfter asking questions and wading through his accusations, we discovered that Mr [redacted] was believing he was pitched an incredibly grandiose marketing planAccording to him, he was promised to an ad that he paid $for which would be featured in a folder for every real estate office in statesWhich is a ludicrous assumption We are amazed at the audacity of his claims, as well as confused as to why he spent over months running around before ever reaching out to usWe confirmed that Jan 16th was the first day that he had even done a search for us online, when the original sale had been months ago on September 12th, We have artwork created for him, he sent it in on 9/and the final copy was approved on 10/He has talked to our graphic designers over the phone and by email, and it never seemed to occur to him to reach out to them with questions regarding production at any time these past few months Our program works with Realtors and Offices across the countryEach folder is produced per individual contractSometimes it is with one office, one team, or one realtorWe have Never made a promise for a folder in the entirety of statesThis folder was for a team of realtors and would be available to the entire officeWhat's more, we will be printing as many folders as the team desiresIf the team and office use more folders than what they're given, our contract states that we will gladly supply them with more As for the original sale back on 9/12, we have phone records of separate phone calls over the course of hours between himself and Rocky, our account executiveWhat we mean to say is that on the day of purchase, Mr [redacted] has separate conversations with Rocky to solidify and understand the contract, as well as all the conversations with the art department over the next month We have asked Mr [redacted] for any evidence or records to back up his claimsOriginally he told us that he "had it all in writing" and that it was all in an email conversation between him and Rocky, our account executiveShortly after he changed his tune, saying that he was promised it all over the phone and that he didn't have any records regarding his promisedWhat's more, as we went into our own records regarding the sale, we saw nothing out of the ordinary and all of our official documents backing up and supporting our standard program Due to our experience dealing with Sole Proprietors and new businesses across the nation, we believe that Mr [redacted] started his business expecting to make plenty of money right of the batAnd, as most new business owners tend to testify, experienced hardships in launching his new enterprise that he did not foreseeWe believe that after the expenses of the Holiday season, Mr [redacted] wished to take back some of his promises from the year before, and looked at his payment to us last September as a good way to regain some of his moneyWe have reason to believe that Mr [redacted] 's actions are based not out of a promise from our company, but from a lack of proper financial planning on his endThat he overextended himself this holiday season and is looking to accrue funds from other companies in any way that he can We plan on honoring our contract and producing the presentation folders on time, as they are still on scheduleOnce printed, we would be happy to produce a physical copy of the folder that Chaz legally agreed to We hope that this shows that The Folder Center operates with faith and goodwill to all of our clients, and do our best to answer and settle any questions, concerns or confusions that our clients bring to us -- Scott T [redacted] Operations Administrator

In regard to ***'s refusal to accept our rebuttal I have put together some proof that shows the claims she is making are falseFirst on 6/26/We did not receive an approval on artwork from Principal Mr [redacted] , this is when we were sent his artworkOn Mon, Jun 26, at 1:PM, [redacted] , *** wrote:Good morning, Sorry for the delayed response I am out of the office and won’t be returning until July 6thI am attaching our full logoHave a great week! *** [redacted] Principal – Hilltop Drive Elementary Both the art department and the booking department had tried after this to reach Mr [redacted] to receive those approvals however we did not receive the approval until 8/21/ [redacted] , ***Aug (days ago)tomeI replied to [redacted] emailThe calendar and everything looked good [redacted] Principal – Hilltop Drive Elementary I have said before that our agreement is with the Principal and not the Vice Principal or office clerksIf the Vice Principal was reached out to they would not have more information than we are sending folders to the school The folders have now been sent to print, and to be honest they look amazingThey will be arriving early next week at the schoolWe have offered [redacted] an extended exposure time for the inconvenience even though it was not on The Folder Center that these folders were delivered after school had started I have also added a copy of the folder for Hilltop Drive to show you how great the folders look Hope you are having a great day!

Complaint: ***
I am rejecting this response because: I do not see an attachment of a check that was supposedly sent to me. I requested the refund be credited back to my *** *** cardPlease do not attempt to call outside of business hoursI am in the Eastern time zone and will not accept calls after 5pm ESTI have responded to your phone call, but went to voicemailI will check the mail for your refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:4/13/17: I was contacted by *** *** from The Folder Center by phoneHe offered me their services and I acceptedHe asked me to send an email to him to initiate the process.4/13/17: I sent the requested email to *** *** to initiate.4/13/17: A payment in the amount of $was processed and a receipt was sent to me by *** ***.4/13/17: The Art Department sent me an email with the Art work guidelines4/15/17: I sent my business logo and some information to be added to my purchased ad spot.4/17/17: I was contacted by The Folder Center again, they offered me more ad space in their foldersI accepted.4/17/17: A payment in the amount of $was processedA receipt was sent by Phil M***.4/24/17: The Art Department sent me an email asking for my logo again.4/24/17: I resent my logo.5/03/17: I sent an email to *** *** asking for a receipt confirmation of my logo and to follow up with the order.5/04/17: A confirmation email was sent by *** ***My logo was received.5/05/17: Proof of art work was sent by Alyse A*** by email.5/05/17: I asked for revisions to the art work.5/17/17: Alyse A*** sent the revised art work.5/17/17: I approved the artwork by email.5/19/17: I received an email from The Folder Center, they confirmed that my artwork was fully approvedThey would let me know when folders have been delivered to the school.6/26/17: Principal of the school sent an email approving artwork, sending logo and asking for a list of the sponsorsHe also acknowledge them that he would we our until July 6th.7/19/17: First day of school.7/31/17: I received an email from Rachael S***, letting me know that they were ready to print and produce foldersShe also offered me more spots in the folders to fill.7/31/17: I replied to Rachael S*** and declined offer.8/17/17: I contacted by phone *** *** to cancel and request a refundHe transferred me to Elisa T***I left a voicemail asking for a cancellation and a refund.8/18/17: I called Elisa T*** again and left another voicemail8/18/17: Elisa T*** called me backShe said the Principal of the school just approved the folders that same morningShe denied to refund and offered a longer period of exposure which my husband and I did not agree to.8/18/17: I contacted the school and the Principal's assistant said the folders were approved in June before the end of the school cycle.8/20/17: Principal of the school received an email from The Folder Center to communicate the folders were ready to print.8/21/17: I contacted Elisa and she assured the Principal approved the folders the previous Friday (8/18/17) and denied to refund again.8/21/17: I submitted claim to the Revdex.com.8/23/17: I met with the Principal of the school to confirm the facts and learn more about the situationHe showed me his approval email dated 06/26/The email was sent to Samantha Murphy (graphic designer)He wrote " Everything looks good"He sent a follemail to The Folder Center right there in front of meThis email was sent around am. The Folder Center insists that the delay of these folders lays on the negligence of the Principal of the schoolBased on the emails that both the Principal and I have gathered it seems the negligence lays on The Folder Center
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with the sales manager and we came to a resolution.  Also, if possible, I would also like my negative review of the...

company removed.
Sincerely,
[redacted]

Here is her docusign

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the money in my account today. I would not have made a complaint had they returned numerous phone calls I had left previously. And during all of our conversations they were nice, but never agreed that I did not sign up for auto renewal of anything. I never allowed them to keep my credit card on file. This made me very uneasy and not receiving the money I was owed when I was promised, and then not having my calls returned the next week. I felt I had to take this measure. I did not answer his calls due to the fact I wanted things on paper from then forward. 
Sincerely,
[redacted]

Ms. [redacted] called in on January 9th, 2018 to ask for a refund to her account. The Refund was approved on Jan 11th, 2018 and a check was sent out to her address, [redacted], shortly thereafter. On Jan 19th, 2018, Ms. [redacted] called in again to ask about the...

refund, and we assured her that the check had been sent out and should've still been on it's way. Ms. [redacted] called in yesterday, Jan 30th, 2018 twice at about 6:20 am our time (West coast, 3 hours behind her on the East coast), sent an email at 6:40 am our time asking us to return her money, and we have strong belief that she filed this complaint at about the same time. I (Scott) got into the office at 10:00 am our time (1:00 pm her time), received the messages and email and gave her a call back right away. She didn't pick up and I left a message. at 2:22pm our time (5:22pm her time) she called back. She told me about how she had not received the check in the mail and was a little accusatory and sharp (I don't blame her, in her situation I would most likely be upset as well.). I assured her that I would see what I could do. I went to my supervisor, we discussed the matters, and went up the chain of command and got approval for the finance department to refund her payment through our merchant processor. The refund was processed and the funds should be in her account by now. I gave her phone calls and left messages 1/30/18 @ 3:09pm & 1/31/18 @ 10:07am to give her an update that the check had a stop payment place on it and to make sure that the funds had been returned successfully. I have not received a reply at this time. -Scott - Operations Manager   If the funds have not been returned successfully, then we would like to know so that we may take extra steps to insure the return of those funds. If the funds have been returned to her account successfully, we would like confirmation for our records. Thank you, -The Folder Center   -- Scott T[redacted] Operations Administrator

Everything Ms. [redacted] has said about her refund is true. Her refund was fully approved and a check for the full amount of $890 was sent to her in the mail. We have attached a copy of her check from our records (important information protected, of course). If she has not received her check yet, this...

is a serious event and we must discuss it. Since the time of this response, we have tried to contact Ms. [redacted] 3 times, 2 phone calls with messages and an email, and have not had a response from her at all. We would like to remedy this situation and get her her refund, however we have had a difficult time getting her on the phone. If we could have help discussing with Ms. [redacted] about what has happened to her refund, that would be much appreciated.

Complaint: [redacted]
I am rejecting this response because: After talking to Mrs. K[redacted] she is adamant that she did not sign a contract with the Folder Center and they acted without her consent. I would like a copy of the signed contract between the Folder Center and Mrs. K[redacted] so I can provide that to my attorney so the appropriate legal action can be taken. As well I have every email correspondence between the folder center and myself that I can provide to show Scott K[redacted] was the sales rep who contacted me, discussed the opportunity, and took my payment.
Sincerely,
[redacted]

The Folder that Mr. [redacted] purchased an ad on was Real Estate Associates in Clanton, Alabama owned and brokered by Diane K[redacted]. When Ms. K[redacted] first agreed to use our company's service, she signed a contract with us stating, among other things, that she would act in good faith with us and not try...

to hinder our actions in providing her with her folders. Through multiple actions and a refusal to compromise, Ms. K[redacted] breached her contract with us and terminated the project.   As part of the contract that Ms. K[redacted] signed, it states "...If a Realtor cancels, through no fault of The Folder Center, after sponsors have been secured for the Realtor's folder, then the Realtor agrees to refund any monies sponsors have paid to be featured in the Realtor's folder." Because of this we have legal reason to place the responsibility of Mr. [redacted]'s refund onto Ms. K[redacted]. She was the one who had initiated our service, and after we had put multiple hours into putting her folders together, refused to honor the terms of the agreement and breached the contract. We do have the contract on file if it is needed for reference.   We at The Folder Center accurately provided our service to Ms. K[redacted] and Mr. [redacted], and are sorry that the project did not complete fully like many others have. We had tried to explain this to Mr. [redacted] when he had called in and offered many alternatives to accommodate his situation, but were unable to reach a mutually beneficial conclusion.   As a side not, the salesperson that we have on record was not Scott K[redacted], he is one of our Customer Service associates. We have another sales rep on file as the one who initially contacted Mr. [redacted] about the Folder Project.

I have been working on this since Friday. [redacted] called in was upset and requesting a refund due to the folders not arriving in the school thus far. I let [redacted] know that I am sorry that she is upset. However the school was sent the artwork and the list of sponsors to approve but neglected to do so...

before leaving for summer break. I assured [redacted] that this is incredibly uncommon for our company. We want all of our schools to have folders in a timely manner. I have been working with the Principal and have gotten the approvals and artwork changes needed. We wll be going to print as soon as possible, we will also be extending the exposure time of [redacted]'s ad in the folders. Meaning she will be featured for all of this year and for next year for the delay. The delay is no fault of ours. Had we gotten everything approved through the school earlier we would have delivered the folders on time. Because our program is sponsor based we alert the school that they will be delivered once the sponsor spots have been filled, as close to the first day as possible. We have an agreement with the school that we will not print anything until it has been approved fully through the administration. Our agreement with the school also states that upon delivery of the folders our folders will be the only folders used throughout the year for all correspondence between the parents, students, and teachers. I tried very hard to explain this situation to [redacted] and her husband. The Assistant Principal is not who we have our agreement with. Our agreement is with Mr. [redacted] the Principal who has been helpful to get this process moving along now that they are back in session. We are sorry that the folders have not arrived but we have done everything in our power to please [redacted] and her husband in this matter.  We have already created artwork for their ad space in the folder and now that we have approval from the Principal we will be going to print. Thank you for your time and please let me know if there is anything else I can do to help here.

This is a completely fraudulent complaint. Mr. [redacted] is making false accusations and has nothing to back up his claims. We would like for this complaint to be disregarded completely. We would also like to look into options of reviewing his business for his unprofessional and rude...

demeanor.   Mr. [redacted] first called in on Jan 16th 2018 to accuse our company of being fraudulent and unethical. After asking questions and wading through his accusations, we discovered that Mr. [redacted] was believing he was pitched an incredibly grandiose marketing plan. According to him, he was promised to an ad that he paid $495 for which would be featured in a folder for every real estate office in 3 states. Which is a ludicrous assumption.   We are amazed at the audacity of his claims, as well as confused as to why he spent over 2 months running around before ever reaching out to us. We confirmed that Jan 16th was the first day that he had even done a search for us online, when the original sale had been 4 months ago on September 12th, 2017. We have artwork created for him, he sent it in on 9/13 and the final copy was approved on 10/9. He has talked to our graphic designers over the phone and by email, and it never seemed to occur to him to reach out to them with questions regarding production at any time these past few months.   Our program works with Realtors and Offices across the country. Each folder is produced per individual contract. Sometimes it is with one office, one team, or one realtor. We have Never made a promise for a folder in the entirety of 3 states. This folder was for a team of realtors and would be available to the entire office. What's more, we will be printing as many folders as the team desires. If the team and office use more folders than what they're given, our contract states that we will gladly supply them with more.   As for the original sale back on 9/12, we have phone records of 5 separate phone calls over the course of 2 hours between himself and Rocky, our account executive. What we mean to say is that on the day of purchase, Mr. [redacted] has 5 separate conversations with Rocky to solidify and understand the contract, as well as all the conversations with the art department over the next month.   We have asked Mr. [redacted] for any evidence or records to back up his claims. Originally he told us that he "had it all in writing" and that it was all in an email conversation between him and Rocky, our account executive. Shortly after he changed his tune, saying that he was promised it all over the phone and that he didn't have any records regarding his promised. What's more, as we went into our own records regarding the sale, we saw nothing out of the ordinary and all of our official documents backing up and supporting our standard program.   Due to our experience dealing with Sole Proprietors and new businesses across the nation, we believe that Mr. [redacted] started his business expecting to make plenty of money right of the bat. And, as most new business owners tend to testify, experienced hardships in launching his new enterprise that he did not foresee. We believe that after the expenses of the Holiday season, Mr. [redacted] wished to take back some of his promises from the year before, and looked at his payment to us last September as a good way to regain some of his money. We have reason to believe that Mr. [redacted]'s actions are based not out of a false promise from our company, but from a lack of proper financial planning on his end. That he overextended himself this holiday season and is looking to accrue funds from other companies in any way that he can.   We plan on honoring our contract and producing the presentation folders on time, as they are still on schedule. Once printed, we would be happy to produce a physical copy of the folder that Chaz legally agreed to.   We hope that this shows that The Folder Center operates with faith and goodwill to all of our clients, and do our best to answer and settle any questions, concerns or confusions that our clients bring to us.   -- Scott T[redacted] Operations Administrator

Complaint: [redacted]
I am rejecting this response because:
The information is false. I never stated that the false sales pitch was in writing. It was done over the phone. And the sales pitch stated that it would be in the welcome packets of every [redacted] Realtor in MD, DC, and VA for one year. And when I told the sales rep that I wasn't licensed in VA, he told me to just disregard those calls or recommend them to another Home Inspector. And I did contact them in early October after finding out that the things they told me over the phone were false after talking to several [redacted] Agents and team leaders. All they did on that call was give me the phone number of someone that I have called and left several messages with, and they have yet to get back with me. And finally in January, I visited the main [redacted] Office in Upper Marlboro, MD, and was told that each Agent creates their own welcome packets, and they have never heard of The Folder Center. By then I had proof that I was lied to by the folder center sales rep, so that is when I called and escalated the issue. And what's this about me over extending my finances during the holiday season. They don't know me. I have 4 separate personal bank accounts with thousands of dollars in them, as well as a business account. I wanted a refund, not because of financial stresses, but because I knew that The Folder Center was ripping me off by not providing everything that they said they would when they took my money. 
Sincerely,
[redacted]Owner of Home Tactics Inspection Services LLC

In regard to [redacted]'s refusal to accept our rebuttal I have put together some proof that shows the claims she is making are false. First on 6/26/17 We did not receive an approval on artwork from Principal Mr. [redacted], this is when we were sent his artwork. On Mon, Jun 26, 2017 at 1:24 PM, [redacted], [redacted] <[redacted].[redacted]@cvesd.org> wrote:Good morning, Sorry for the delayed response I am out of the office and won’t be returning until July 6th. I am attaching our full logo. Have a great week! [redacted]Principal – Hilltop Drive Elementary Both the art department and the booking department had tried after this to reach Mr. [redacted] to receive those approvals however we did not receive the approval until 8/21/17  [redacted], [redacted]Aug 21 (7 days ago)tomeI replied to [redacted] email. The calendar and everything looked good. [redacted]Principal – Hilltop Drive Elementary  I have said before that our agreement is with the Principal and not the Vice Principal or office clerks. If the Vice Principal was reached out to they would not have more information than we are sending folders to the school.  The folders have now been sent to print, and to be honest they look amazing. They will be arriving early next week at the school. We have offered [redacted] an extended exposure time for the inconvenience even though it was not on The Folder Center that these folders were delivered after school had started.  I have also added a copy of the folder for Hilltop Drive to show you how great the folders look.  Hope you are having a great day!