This customer made an appointment by phone on Wednesday 7/19/2017 with the Foreign aid for a Monday 7/24/17 drop off. (On phone log) The customer requested we take out the factory radio and add blue tooth. The Customer also requested a quote for a new front grill for the...
vehicle. The foreign Aid requested that the customer email a copy of the vehicle registration with the vehicle VIN number for an accurate quote on the grill. The customer sent an email (see attached) including the vehicle registration also a note again mentioning adding Blue tooth and a front grill. The customer called on Thursday 7/20/17 at 10:54am to confirm we received the email. (On phone log) On Friday 7/21/17 the customer dropped off the vehicle, giving a brief description to the business owner, Steve S[redacted]. He informed her that he would be leaving on vacation and the person who she would be dealing with is a friend and retired Michigan police officer. NOTE: This vehicle had been recently purchased by the customer a 2007 Mercedes G-Wagon. The customer had to leave in a hurry so the meeting was short. The Foreign Aid received an email from the customer on Friday 7/21/17 adding many other issues they would like addressed. (Email attached) Monday 7/24/17 the customer emailed the vehicle request list again. On initial inspection of vehicle it was obvious that it had been in a front end accident, the engine lid wouldn't open properly upon arrival. One of the vehicle’s problems was seat occupancy sensor on passenger front seat. The customer had purchased an extended warranty, we advised the warranty company of the problem and they approved the repairs. We removed the seat and installed the sensor then reinstalled the seat, (used specific factory instructions. (Email attached) We reset the computer for this problem, all was fine. The Foreign Aid also performed the other repairs the customer had requested. (All work included on repair order #[redacted]) On Thursday 7/27/17 at 9:00am the customer called and left a message wanting a status update on vehicle. He was very upset, aggressive and wanted the vehicle back by Sunday 7/30/17. (On phone log) NOTE: The Foreign Aid hours are Monday – Friday 8am to 5pm. The customer then called again Thursday 7/27/17 at 1:20 pm demanding a list of the repairs that had been completed. Customer was very rude to our employee. The employee checked with the mechanic and called customer back with details at 1:40pm. Customer did not answer so employee left message on status update. (On phone log) Steve, the business owner arrived back on Monday 7/31/17. Customer emailed an attachment of their warranty information for billing of repair order #[redacted] – included (two repair orders were required so warranty company could take care of the warranty issue separate from the customers requested repairs) We arranged to deliver the vehicle to the Montrose airport at no extra charge, because customer did not want to come all the way to Grand Junction from Telluride on Tuesday 8/15/17. The same employee that the customer had been speaking with previously, because of the owner’s absence (retired officer) agreed to drop the vehicle off. When employee arrived at the drop off point he was very hesitant to release the vehicle to the customer because of how the customer was acting (did not look at any repairs done, just went straight to leather seat and blamed The Foreign Aid of "ruining" the leather on seat bottom. (Please keep in mind that the leather on the seat in question was at least 10 yrs. Old) The employee called the repair shop and the customer spoke to Steve, the business owner. Steve offered to look at the vehicle again, but the customer declined and gave a verbal authorization of a Visa payment for $2220.69. Later that day Steve started to receive nasty threatening text messages from the customer, call him a liar and stating the repair shop ruined the leather on the seat. On 8/23/17 The Foreign Aid received a letter from Heartland stating the customer had disputed the credit card charges. NOTE: The payment that was disputed was for repair order #[redacted], not even any work pertaining to the seat in question. The warranty company paid for that repair order with the seat repair. The Foreign Aid takes pride in every repair that is done and believes that we are due payment for the work performed to this vehicle.
Complaint: [redacted]
I am rejecting this response because:That message wan lived before I register my complain , I try to contact the shop because he ask for the tile of my car and. I told him i'm not give up my tile so I left a message in his voice mail, try to resolve this in the best manner possible. and I agreed to paid for the test and the battery. the only thing I don't Understand why he not send the callas a proof when he called me and he treated me and calling me a liar. like I said before I'm liable for the test and the battery that was authorized other then that is not a authorized repair at all also I want to inform that he is calling me from different numbers to intimidate me and ask me to close this Complain the number he is calling from is [redacted] and [redacted].
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
This customer made an appointment by phone on Wednesday 7/19/2017 with the Foreign aid for a Monday 7/24/17 drop off. (On phone log) The customer requested we take out the factory radio and add blue tooth. The Customer also requested a quote for a new front grill for the...
vehicle. The foreign Aid requested that the customer email a copy of the vehicle registration with the vehicle VIN number for an accurate quote on the grill. The customer sent an email (see attached) including the vehicle registration also a note again mentioning adding Blue tooth and a front grill. The customer called on Thursday 7/20/17 at 10:54am to confirm we received the email. (On phone log) On Friday 7/21/17 the customer dropped off the vehicle, giving a brief description to the business owner, Steve S[redacted]. He informed her that he would be leaving on vacation and the person who she would be dealing with is a friend and retired Michigan police officer. NOTE: This vehicle had been recently purchased by the customer a 2007 Mercedes G-Wagon. The customer had to leave in a hurry so the meeting was short. The Foreign Aid received an email from the customer on Friday 7/21/17 adding many other issues they would like addressed. (Email attached) Monday 7/24/17 the customer emailed the vehicle request list again. On initial inspection of vehicle it was obvious that it had been in a front end accident, the engine lid wouldn't open properly upon arrival. One of the vehicle’s problems was seat occupancy sensor on passenger front seat. The customer had purchased an extended warranty, we advised the warranty company of the problem and they approved the repairs. We removed the seat and installed the sensor then reinstalled the seat, (used specific factory instructions. (Email attached) We reset the computer for this problem, all was fine. The Foreign Aid also performed the other repairs the customer had requested. (All work included on repair order #[redacted]) On Thursday 7/27/17 at 9:00am the customer called and left a message wanting a status update on vehicle. He was very upset, aggressive and wanted the vehicle back by Sunday 7/30/17. (On phone log) NOTE: The Foreign Aid hours are Monday – Friday 8am to 5pm. The customer then called again Thursday 7/27/17 at 1:20 pm demanding a list of the repairs that had been completed. Customer was very rude to our employee. The employee checked with the mechanic and called customer back with details at 1:40pm. Customer did not answer so employee left message on status update. (On phone log) Steve, the business owner arrived back on Monday 7/31/17. Customer emailed an attachment of their warranty information for billing of repair order #[redacted] – included (two repair orders were required so warranty company could take care of the warranty issue separate from the customers requested repairs) We arranged to deliver the vehicle to the Montrose airport at no extra charge, because customer did not want to come all the way to Grand Junction from Telluride on Tuesday 8/15/17. The same employee that the customer had been speaking with previously, because of the owner’s absence (retired officer) agreed to drop the vehicle off. When employee arrived at the drop off point he was very hesitant to release the vehicle to the customer because of how the customer was acting (did not look at any repairs done, just went straight to leather seat and blamed The Foreign Aid of "ruining" the leather on seat bottom. (Please keep in mind that the leather on the seat in question was at least 10 yrs. Old) The employee called the repair shop and the customer spoke to Steve, the business owner. Steve offered to look at the vehicle again, but the customer declined and gave a verbal authorization of a Visa payment for $2220.69. Later that day Steve started to receive nasty threatening text messages from the customer, call him a liar and stating the repair shop ruined the leather on the seat. On 8/23/17 The Foreign Aid received a letter from Heartland stating the customer had disputed the credit card charges. NOTE: The payment that was disputed was for repair order #[redacted], not even any work pertaining to the seat in question. The warranty company paid for that repair order with the seat repair. The Foreign Aid takes pride in every repair that is done and believes that we are due payment for the work performed to this vehicle.
Complaint: [redacted]
I am rejecting this response because:That message wan lived before I register my complain , I try to contact the shop because he ask for the tile of my car and. I told him i'm not give up my tile so I left a message in his voice mail, try to resolve this in the best manner possible. and I agreed to paid for the test and the battery. the only thing I don't Understand why he not send the callas a proof when he called me and he treated me and calling me a liar. like I said before I'm liable for the test and the battery that was authorized other then that is not a authorized repair at all also I want to inform that he is calling me from different numbers to intimidate me and ask me to close this Complain the number he is calling from is [redacted] and [redacted].
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]