The Fountains

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I spoke to their representative this morning and informed me that the fees were removedThank you [redacted] for being considerate.Revdex.com thank you for your help and intervention on this matter.? Best Regards, [redacted]

The [redacted] called our office and scheduled an appointment to have one of our technicians repair their water softenerThe day before the scheduled service (set up by the [redacted] ) our office called their residence to confirm the scheduled service and left a message to please call if they were not able to make the scheduled service [redacted] received no call from them cancelling the call or informing us they had already taken care of the issue [redacted] has a NO SHOW fee due to the cost of sending a technicianIt is our opinion [redacted] should have contacted our office and cancelled the service which He scheduledWe did our job and were there at the time we were scheduledWhen [redacted] called our office, one of our representatives was trying to remedy the situation when [redacted] hung up on her [redacted] takes customer service seriously and stands ready to work with customers in any way we may be able to helpIf [redacted] would like to call back we would be happy to work with him

Living at The Fountains has been a challenge from the beginning (October 2015) but I thought it would get better and sadly it has notInitially they delayed in getting me paperwork and charged me hundreds of dollars, all non-refundable for nonsenseAs this was explained to me at the last possible minute I had little optionsThe first two weeks I was here the dishwasher was broken, the dryer did not work and the refrigerator was rusty and certainly not "gourmet" as advertised My bathroom faucet and electrical outlet stopped working within a week of being hereThese and I use the term loosely "newly renovated" units had/have tons of problems
Every morning for months the sprinklers cross the sidewalks so it is impossible to leave without getting a dose of well water no matter how fast you runThe corporate offices have even ignored my calls but then again I am not surprised by that fact as it takes multiple calls and many trips to my unit to accomplish anythingIf Robbins Property Associates handles the development you are considering moving to then I would do my due diligence when making a decision
At a premium of at least $for a small one bedroom according to website we should not have to deal with all the repair issues and things should be fixed the first time around, and maybe it would be if someone actually listenedFor an apartment complex to use the excuse that we have units therefore........fill in the blank is inexcusablePerhaps if things were fixed properly and the first time around then there would be time to make all the repairs needed, just a suggestion
To give credit where it is due the maintenance department does react quickly to emergencies however it had taken me months to get things fixed that were wrong from the day I moved inThe only time they responded was when I threatened to post my experiences
Due to incompetence by office staff/maintenance staff and corporate offices not returning my call, I could not stay quiet any longer as this past week my request to reschedule a maintenance call (non-emergency) due to being home very sick (another repair from when I moved in) which was ignored and decided by other that work on my patio (which I keep locked) would not wake me even though my bedroom window is next to the patio and I have a dog who would no doubt bark Just another example of the ridiculous things that make no sense
I have delayed in making any public statements due to the fact that I did not want any additional troubles when trying to get much needed repairs but then I thought that if I could save someone else the aggravation then I should say something because I wish I knew before moving to The FountainsAfter all, could it get much worse than having to still deal with issues months later??
We also now have to pay a fee to pay our rent online but if we walk to the office and have a person handle the transaction it is free of chargeYep makes as much sense as everything else around here
P.SDon't you think that the money spent on new signs around the development i.eapartment and building numbers would be better spent teaching the leasing office on how to better manage the property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I spoke to their representative this morning and informed me that the fees were removedThank you *** for being considerate.Revdex.com thank you for your help and intervention on this matter.
Best Regards,
*** ***

The *** called our office and scheduled an appointment to have one of our technicians repair their water softenerThe day before the scheduled service (set up by the ***) our office called their residence to confirm the scheduled service and left a message to please call if they
were not able to make the scheduled service*** received no call from them cancelling the call or informing us they had already taken care of the issue*** has a NO SHOW fee due to the cost of sending a technicianIt is our opinion *** *** should have contacted our office and cancelled the service which He scheduledWe did our job and were there at the time we were scheduledWhen *** *** called our office, one of our representatives was trying to remedy the situation when *** *** hung up on her*** takes customer service seriously and stands ready to work with customers in any way we may be able to helpIf *** *** would like to call back we would be happy to work with him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I spoke to their representative this morning and informed me that the fees were removedThank you *** for being considerate.Revdex.com thank you for your help and intervention on this matter.
Best Regards,
*** ***

The [redacted] called our office and scheduled an appointment to have one of our technicians repair their water softener. The day before the scheduled service (set up by the [redacted]) our office called their residence to confirm the scheduled service and left a message to please call if they...

were not able to make the scheduled service. [redacted] received no call from them cancelling the call or informing us they had already taken care of the issue. [redacted] has a NO SHOW fee due to the cost of sending a technician. It is our opinion [redacted] should have contacted our office and cancelled the service which He scheduled. We did our job and were there at the time we were scheduled. When [redacted] called our office, one of our representatives was trying to remedy the situation when [redacted] hung up on her. [redacted] takes customer service seriously and stands ready to work with customers in any way we may be able to help. If [redacted] would like to call back we would be happy to work with him.