The Fresh Market, Inc.

Initial Business Response /* (1000, 9, 2015/11/03) */
Thank you for making us aware of this incidentThis customer has not contacted us regarding this incidentHave the customer reach out to our customer service team to include her mailing address and we will be happy to send her a $gift card
to replace the coupon she was unable to useOur general coupon policy is coupon per transaction, per visit and agree that this was not clear on our receipt couponAs for Enjoy the City coupons, under membership policies it states that their coupons are not valid in conjunction with any other coupons, specials, promotions or discountsAlso, in the sample book we have on file, on the coupon itself, there is a statement stating 'one coupon per person per visit'
The link to our customer service form - http://www.thefreshmarket.com/contact/customer-service-form/
Initial Consumer Rebuttal /* (3000, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I should have been able to use the Enjoy the City coupon in a separate transaction by splitting my groceries into separate transactionsThe coupon says One coupon per transaction enjoy the city coupons are not transferrable
The policy item says Enjoy the City offers are not valid in conjunction with any other coupons, specials, promotions or discounts
That states I can buy for instance $in milk and use a $couponIt doesn't restrict me from then buying $of lettuce and using the $store issued coupon or another $of oranges with the other $couponAnd it doesn't state transaction per daySo I should have been able to purchase for instance $of peanut butter and used another $without driving home and coming back the next day
I filled out your customer service formYou can send me the $gift card
None of the coupons either store issued or purchased fund raiser coupons states anything about transaction per dayI should have been allowed to use all the $coupons each with their own transaction and paid for with legal tender be that a credit card, cash, or check or debit cardThen do the next transaction all in one day without leaving the store
It does state in policy Please limit discounts to per table unless stated otherwise
I was not at a restaurantIf the cash register was a table I could have moved to the next cash register to use the other coupons
If I step outside the store and step back in that is two visits in a single dayThere are no limits on the number of transactions per day with these coupons either store issued or fund raise coupon purchasedAlso I did not join a membershipI purchased a book of coupons
You had no time restrictions posted anywhere at the store or on the coupons
Final Business Response /* (4000, 15, 2015/11/30) */
We will honor the coupons- one per transaction or as stated on the coupon itselfI have spoken to the store manager and he will communicate this to his staffIf our customer has any further problems related to this, have her please ask for Jeff the Store Manager
Thank you!